if I could give 0 stars I would. I spent 2 days here and although I didn't see any roaches or bed bugs it was awful. the lady at the front desk is a BITCH like so insanely rude the worst attitude she actually YELLED at me. mind you i'm not even 20 yet and shes yelling at someone who's half her age. she charged me a $100 deposit for each night which is weird so I paid $300 for the rooms and then $200 for the deposit JUST for me to not get half the deposit back. ive called her and she speaks to me like im an idiot saying things like "what dont you understand" and yelling at me. I paid the deposit on two different cards. it was on hold. after I checked out and a couple days I got $100 back onto one card. then a week went by and no deposit, I called a couple times and she said oh yeah im sorry ill send it now, ANOTHER WEEK and no deposit and so I called again and told her you charged me $200 and she had the nerve to yell at me and tell me they dont do that and she never did that so I started yelling at her back because who tf Is she to tell ME SHE DIDNT CHARGE MEEEEE $200. after I started yelling she was like ok let me check she checked and immediately started apologizing because she realized she did charge me and said she was gon finally send it back. WHICH NEVER HAPPENED. I called yesterday and she was yelling at me again and I finally just had to contact my bank and I was refunded my money. she was awful. the hotel is awful and I do NOT recommend it at all. even if it's cheaper its not worth the money. ALSO. the hot tub was cold asf, and it was weird that she constantly had the door open to watch us swim. weird ass bitch. read more

Don't stay here, hotel from hell. The beds are so old my back still hurts a week later. We stayed for 2 nights and for two nights we had no hot water. The Carpet was old and torn, some of our towels were stained. The lady at the front desk was really nice although she told us the pool closed at 10pm and she kicked us out at 8pm. Never again. read more

Wish there was a negative stars option. We had accidentally booked the room for the day prior, called and asked to switch it but they were very rude and wouldn't do it because we used a provider that wasn't them. I asked to speak to the manager and the wretch on the phone would not let me speak to a manager. I'm glad they took my money and would not give me a room. Now I know NEVER to go to this motel. To be honest it is very run down and not worth the money anyway! read more

IF I COULD GIVE ZERO STARS, I WOULD. DO. NOT. STAY. HERE. This place gave me a hard time from the start. They were rude over the phone and didn't care for customer service. AT. ALL. I understand that you get what you pay for, but if you want to win over customers, then honesty and customer service SHOULD. BE. YOUR. TOP. PRIORITY. 30 seconds after I walked into the room, I received a phone call from the front desk. "Hi Miss Kristina, your check-in states 2 people, and I saw 4 people walk into your room, so I will have to charge you $10/person." Talk about cheap and crappy service. Some friends helped us carry our luggage in from the car so we could go to eat. REALLY?! What a horrible place. And your freaken wi-fi and tv doesn't even work. wtf. Screw this place. UPDATE: wifi didn't work. Tv/cable didn't work. Darcy came up to try to get it to work but argued with every inconvenience. She didn't give a rat's behind about customer service. We ended up just leaving because the inconveniences just got too out of hand. Just AVOID this place. AVOID AVOID AVOID. read more

Rarely post reviews... disgusting. Found semen and pubic hair in not one but TWO rooms. We got a full refund and drove back to San Francisco. Would not recommend, not even for a night. read more

It's a place to sleep. The room was overall clean. My issues was the shower head felt like it was spitting water at you their was ok pressure and I tried changing the settings and it would not make a difference. The second issue was the heater would not stay on. It would just blow cold air. Personally I love a cold room but my wife was not comfortable. The last issue was the room door had a huge gap which would let light in and air. Overall it's a clean place to sleep in and nothing else read more

Chablis Inn - Gap on door allows air and light into room. Needs to be fixed - Hotels Near Me - Napa, California

This was the perfect place for an overnight stay following a concert at the Uptown Theatre in Napa last night. It's clean and well maintained, though definitely pretty basic. The name suggests a charming inn, but what it is is a motel. The outside is nicely painted an attractive rusty red w/ dark navy blue trim and the plantings are attractive and well maintained. The room was spacious, w/ a king size bed, a desk and chair, an easy chair, an armoire and a little kitchenette plus the bathroom. Surprisingly, there was no Internet access. As it happened, we didn't bring our traveling laptop for such a quick trip, but we couldn't have used it even if we'd brought it. The bed was comfortably firm and we slept well. Happily we didn't have the bed bug experience Jim M. did a week ago and fortunately we didn't read his review before staying here, although being highly suggestible, I feel itchy since reading his review. It was convenient to downtown Napa and we'd probably stay here again rather than at a B&B as we have in the past. read more

Crap customer service doesn't even begin to describe our experience with the owners/operators of this not-quite-in-the-heart-of-Napa-not-really joint. I booked my best man here and come October 2012, I checked him in and signed what the woman said was just a confirmation that I'd already paid (which I had done so in advance in June). This wasn't another charge, just a confirmation. But charge, they did. I emailed the duplicate transaction and the original reservation to the owner. When I called to try an resolve the issue with them as a courtesy before referring this to my financial institution, the owner said that I was a liar and a thief. He hung up on me. Later, when I tried calling back, the woman at the front desk answered and told me the owner wasn't in. I called back again, and he answered but said, he'd refer me to the manager, who appeared to be the same woman. She said she'd have the owner call me back. No call. Eventually, I called and told the woman that I would be referring the issue to my bank. She, of course, called me a thief and a liar. It must have been about the time that the letters from the bank arrived that guy decided to give me a ring. A chat. A ticky-talk. Whatever. He first started off with an apology. Very nice, thank you. He said that there was a change in their reservations system and the ownership of the Inn sometime between June of 2012 and October of 2012. I can't remember. I don't care. He acknowledged that they had been having some trouble sorting out reservation payments and some people had been doubly charged. I told him that the "old" system made you pay for your nights up front regardless. This is common among places in Napa, I told him. It would have seemed to me that everyone that booked under the "old" system would have been charged. At this point, spit was spat, and he began yelling that how did he know that I paid. I told him that I sent him the duplicate charges. I told him that he only has record of one stay of two nights, for which I paid twice, and I quoted him the nightly rate. It was as simple as that. We argued back and forth for a bit, the minituiae of which isn't important. In the end, he agreed to 'wire [me] the money' if I agreed to drop my case with the bank against him. I told him no. I would only drop the case with the bank if I received the money from him, period. At this point he began screaming, calling me a thief and a robber. He'd seen '[my] type before'. "You come in and you take money! You get this money from me, and you make the bank take money from me. You're a thief!" I told him that he'd have adequate providence of his payment if he were to pay me. I was the one that had originally done him the courtesy of trying to resolve this matter without involving any other institutions, since clearly, this was an operator error. Or we could just let the bank do its work. Then he began screaming at me that he demanded that I take '[My] other reviews on Tripadvisor down' before he'd think about giving [me my] money back. I told him, "Look, I'm not even on Tripadvisor." "Yes you are!" he yelled. "You reviewed me! You take that down! It's hurting my business! I'm just trying to run a business and then thieves like you come and try to take my money and then talk bad about me!" I told him, "I'm not on Tripadvisor. Maybe I'm not the only one with the same problem with you. Maybe you need to go sort it out with whoever that is, because I looked, and I'm not the only one having the same issue here." In the end, I let the bank deal with it. But if you're going to pursue this matter through that venue, be sure to have the bank place the burden of proof on the establishment, because some of those guys can be kind of lazy (BofA). I'm all about supporting small businesses, which is why I opted to put my best friend/man up in this small, quaintish, not-really-in-the-heart-of-Napa-or-Yountville-for-that-matter "inn". But someone that calls you to apologize in one breath and then scream at you that you're a thief, for something that's admittedly their own fault (then continue to call you often for several weeks afterward, just wanting to chat), is not what I call the small business community that I'd prefer to do business with ever, if I can help it, so long as my nipples-via-meathooks depended on it. Oh, and when the water in your vending machine is out, pretty fucking please, refill it. This is wine country, and people tend to need a touch of hydration now and then. read more

Incompetence makes me angry but incompetence coupled with rudeness? Boy Chablis Inn, you better watch out. I sent half of my wedding guests to stay here (yes, I gave them a lot of business too) and my husband booked a room online for the best man , paying IN FULL for TWO NIGHTS. Fast forward to when we get our bank statement indicating that we were CHARGED TWICE. Once at the time of booking and again at the time of check out. We called Chablis Inn several times and they were completely uncooperative to the point of avoiding our calls. When a man I was speaking to passed the phone off to a lady, she simply told me that it shows in their records that they only billed us for two nights. As I explained about the bank stating that the payment was authorized twice on their end, she cut me off, indicating that this was my problem and of no concern to them. I sent her an email with a screenshot of the bank records with the dates and charges by Chablis Inn on our card, clearly indicating that they charged us twice. Since she was so adamant in saying that on their end, they only received one payment from us for just the two nights, I asked her "Can you email me this fact so that I have something in writing to show the bank?". She, of course, refused. No help, no concern, and no accountability for a mistake on their end. I guess once they have your money, everything else can go down the toilet. There is no way they should be allowed to steal money and get away with it. I would rather spend more than the amount they took from us on legal help just so justice is served. read more

So I am guessing that this hotel used to be a Super 8 and was bought by a private party, got a new coat of paint, new carpets and linens. The basic construction of the place sucks. Things aren't screwed down properly, plugs are loose, drains are poorly designed, gaps under the door, etc. When we arrived, we were given the handicapped accessible room (not sure why) so it had all of the crazy handrails in the shower and around the toilet as well as a shower seat. The bars were incredibly annoying when taking a shower because it restricted you to about 1/3 of the shower size as normal. The toilet paper holder was falling out of the wall by the way. The first night the one overhead lightbulb went out and luckily the fornt desk staff was very helpful in replacing it immediately. That night we noticed a lot of noise being transmitted from outside into the room. I looked down and could see a 2 inch gap between the bottom of the door and the door sill. I could even stick my hand completely under the door. I will give them credit that the room was very clean and the maid staff did a great job of straightening up every night. One of the worst parts of the stay was the sound transmission from the room above us. I could hear every footstep that they made, I could hear some of their conversions and I could definitely hear their multiple intimate encounters. (the beds squeak too). On one night I was up until 3am waiting for them to go to sleep. All in all, not a fun place to stay. Its 'relatively' inexpensive for the area but the amenities were a joke. The only plus was the cleanliness and free wifi. See my pictures illustrating all of the above complaints. read more

See all

When the best thing you can say about a motel is that it was cheap, there's something wrong. We were given a room, unpacked our car and hauled stuff across the parking lot. The room was still being cleaned. Are you kidding me? B went back to the front desk, they told us we were wrong, then the front desk lady proceeded to go yell at the woman cleaning the room. Um, it's her fault? And btw, this little white girl isn't so white and understood everything you said. The bathroom was awful. Half of the tiles were cracked and I stubbed my toe pretty badly on them. The faucet dripped. There weren't any blackout shades - just cheap blinds. It's napa, we're all hungover and need to sleep it off. Not here. You get sunlight at early o'clock as well as serious traffic noise 24/7. (This comes from a girl who once lived alongside highway 101 near San Francisco airport!) Spend more and stay at a decent place. I think we would have been better at motel 6 next door. Or splurge and stay at the marriot. It's worth it. Oh, wifi didnt work at all. :( read more

Our room was full of bugs / cockroach, this was disgusting. When we complained, we were told that is totally normal, that it is always like that. Would not recommend or go back there again. read more

See all

Great location. Since it's not in the 'heart' of Napa and it's also not 'downtown Napa' this place was quite a deal. The rooms were bigger than we were expecting and while they aren't top of the line, we didn't spend much time in our room (therefore, we didn't need the 36' flatscreen, minibar, etc). The staff was great, we were close to everything and even within walking distance of many great little restaurants. The Chablis Inn is a quick 5-7 min drive to 'downtown' and right off the HWY that takes you through the Napa Vineyards. Would I return/recommend The Chablis Inn: Yes. read more

Purchased a Groupon for two night stay, bottle of wine, and wine tasting for two for $119! Great deal! The wine tasting was at Hill Family Estate. You get four free tastings. Chablis Inn is a quite hotel, super friendly staff. The room is very spacious and the bathroom is huge. Minutes away from shopping centers and downtown. FREE wifi and coffee, plus there is a refrigerator and microwave that works great! The only problem that we had was the noise that came from upstairs, so I definitely recommend a room upstairs, and for that I took one star off. I would recommend staying here if you are on a budget, not a bad place at all. I would stay here again! read more

I am pleasantly surprised. I am at the Chablis. This little place is on an off street & inexpensive...I thought the rooms would be like a motel 6. NOT! I'm in a queen room. It is as big as the hotel rooms at Union Square in SF. Has an armoir, desk, microwave, little fridge, nice bathroom with faux marble counter. A nice touch is the fluffy towels that match the counter top & shower curtains in the BR. I'm not sure what a couple of the reviews were talking about when they said no internet. Obviously, there is. (I'm in my room posting this). Great price for being in the Napa Valley & it's close to Whole Foods, Trader Joes, Starbucks & not that far from downtown (Perhaps a 5-7 minute drive). Great customer service & there is a pool & hot tub :) I will definately refer people to this little gem. read more

OK, so this is long overdue. I came up to Napa to propose to my girlfriend. I didn't know much about Napa so I called the front desk and got a super nice gal who directed me to Jeff. Jeff gave me some amazing advice on things to do and where to eat. I gotta say that without Jeff it wouldn't have been the trip we wanted it to be. The rooms are clean and nice...nothing to brag about but very pleasant. Other places sometimes require minimum stays but not Chablis (pronounced, "sha-blee" for those like me). Want a quick trip to Napa for a night, come to Chablis! read more

We found multiple cockroaches in our room and couldn't force ourselves to sleep in it. Informed the lady at the desk and she didn't seem surprised. She tried to offer us another room but there were none available. Can't say we're coming back. read more

Chablis Inn - One of many cockroaches found crawling in our room - Hotels Near Me - Napa, California

See all

A humble hotel, looks more like a nicer motel on the outside... but after staying twice at the nearby Marriott Hotel & Spa in Napa, this is definitely a much more reasonable choice; Overall a better value than most hotels in the area; they charge around $149 per night + tax, while most other hotels in Napa are (way) above $179 + tax. They have a small but decent pool and a whirlpool hot tub. PROS: the deal includes complementary coffee, tea and Nestle hot chocolate. The King Size rooms also have a Jacuzzi bath-tub; overall really clean; a newer carpet, no heavy smell; comfortable beds / bedding (definitely not top notch- but acceptable). CONS: we noticed some of the Jacuzzi tubs needs repair (the drains looked bad, with some kind of calcium residue that usually looks a lot worse than it actually is). One signifficant disappointment: the total lack of any web access option (no wireless, no ethernet, no tv-internet, no nothing...). In addition, there is a phone charge for any outgoing calls, even local ones- except 800 numbers... read more

Somewhat deceiving from what's portrayed on the website. It's basically an old motel right off the highway. We got a good price online, so we booked it. The gal at the front desk was very nice and the room was clean and neat. There's definitely some noise from the highway, but nothing worse than what we hear at home in NY all the time. For the price we paid, we'd stay here again. read more

Though it's rennovated (ie: bathroom only), I had to kill 2 insects in the shower. It looks like a motel so you get what you pay for. Wouldn't recommend. read more

The worst hotel I have ever stayed at. I called the front desk to let them know that we just arrived to our room after attending a show to find a massive cockroach on the floor. Mind you we checked into our hotel room at 1130pm. She states that the hotel does not have cockroaches but people do. And people bring them to her hotel. I inquired what she would like me to do with the roach and she said put it outside. She was the rudest customer service person I have ever encountered. $279 a night to sleep with roaches!!!! That's the biggest joke ever. I don't even think I'll be able to sleep. Do yourself a favor and don't ever stay here!!!!!! I'm all for a clean place to lay your head but this is disgusting. read more

Chablis Inn - The roach I caught and was told the hotel does not have cockroaches. - Hotels Near Me - Napa, California

Reason for stay: Napa gallivants! Visit date: January 6-8, 2012 First time? Yes. A quaint hotel with easy access to...everything! The lobby staff are super friendly and accommodating. The rooms are clean. We had a little toilet problem but that was taken care of quickly (we ended up switching rooms). There is plenty of parking (you can literally park in front of your room so you can keep an eye on your car from your window if you wanted to). Big plus since I tend to always have leftovers on vacation -- all rooms have a mini fridge and some have microwaves (the first room had one; the second one didn't). I would stay here again. read more

We liked the place for: - quality, large luxury bed, 10 out of 10! - good size room - lovely swimming pool - hot, hot, hot tub - friendly staff, towels by pool - cool water and info in reception - tasteful set up Negatives: - expensive for what it is - no communal/social area/unwinding - noisy room, road noise through windows, walls & doors - room was so dark - we had to keep the shutters closed, so people walking past couldn't see us read more

Disaster of an operation. Worse than incompetent: they are stonewalling crooks. Made a booking, canceled it a few hours later after reading the disastrous reviews. Called the hotel the next day to confirm the cancellation and was told they never received the cancellation request and now it was too late to cancel because it was within 72 hours of the check-in date. My initial cancellation request was definitely more than 72 hours before the check-in date and I had email confirmation to show it. The person I spoke to on the phone from Chablis had no interest in helping me. Would not let me speak to a supervisor nor tell me when a supervisor would be there or how to contact them. Called another time and spoke to someone who claimed to be the supervisor and told me they had no record of the cancellation, that there was no way I would receive a refund, and they refused the documentation I offered showing the cancellation request. Ended up having to go through the booking agency multiple times to dispute the charges. Almost opened a dispute with my bank but thankfully after a saga of phone calls the hotel yielded to pressure from the booking agency and refunded part of the booking. read more

When my husband and I got here the place seemed nice and clean. We walked into our room and it was huge we loved it. The pool was nice but we were scolded for jumping in. Not a big deal. The location is great. The 2 stars are because once the sun went down the roaches came out. Let's just say we paid for a room to sleep where we didn't sleep. The second the sun came up they weren't anywhere to be seen..... I don't do roaches. Update she did discount our stay due to the problem but she is right we should have called last night to let them know. read more

As the other reviews suggest, Chablis is not a cute inn, not a bed and breakfast, and not the Ritz. It's a converted motel. Compared to other motels in other cities, though, it's pretty good. The rooms are nice and clean, and my bathroom was huge. Also, there's a pool and hot tub, so you can peacefully unwind underneath a giant illuminated "Chablis Inn" sign. The rooms have refrigerators and TVs. The hotel gives AAA discounts. I got a two-queen room on a weekend night for $99 (including tax), so I really have nothing to complain about. Also a plus: the guy working the front desk turned on the hot tub for me and my friends, he brought us fresh towels on his own initiative, and he let us stay in the hot tub after its official closing time. The front desk also let us check out late without batting an eye. read more

Very misleading advertisement. Room was dirty and had bed bugs. Would not recommend at ALL. Avoid this place at all costs!

Ok I have had some problems with other hotel/motel chains so I knew I wouldn't be staying at those while staying in Napa for the night. We don't check into our resort til Monday, so I started looking for a hotel and came across this place, the front desk was very helpful and went out of her way to help me. I can't have a room upstairs due to a disability and there is no elevator so she put me in a larger room ,down stairs ,which was really nice frig,microwave, sink coffeemaker and a very large king size bed. I went to bed with a smile on. If you need a room while in Napa stop by or even book it. FYI I don't give 4 stars to many people on yelp but they came close if it had a scale it would be 3.5 read more

This isn't an exquisite, top of the line, marble shower hotel but it deserves all 5 stars because: -The price was very reasonable and in the Napa region, that is almost IMPOSSIBLE to find -The room was clean & cute, you can tell renovations were made to upgrade the place and they worked! -It is pet friendly, I should say, pet Super Friendly, if you leave your pet in your room while you gallivant around, they request permission to bring him/her into their office with them so it has company and doesn't disturb the other hotel guests. Plus when you check in and own a pet, you received a nice sized doggie treat bag with assorted goodies for your best friend plus a complete list of all pet friendly restaurants, dog parks, wineries, vineyards and attractions in the area -Larry, who checked us in is also the maintenance manager. He was the perfect balance of friendly, helpful and upbeat without being too talkative or nosey read more

Do not go! Rooms are freezing with single pane windows. Only one very light weight blanket in the room. The heater is so loud it sounded like a garbage truck was right next to us. Their customer service is non existent. Over priced and not worth the stay. When we asked for a refund we were rudely told... NO. My husband and I went expecting a romantic getaway and the only thing we wanted to do is get away from this Inn. read more

The Inn is a great place to stay at for a reasonable price. It looks like an older property, so don't expect all the bells and whistles of a new resort if you stay here. It was nice that there was a microwave and coffee machine in our room. If you forget your cork opener, don't be shy ask them if you can borrow theirs! read more

This place was pretty good, better than I was expecting for the price. It's perfect if you have a car, since it's about a 15 minute drive away from downtown Yountville. The room was clean, and the bathroom has a large tub with jacuzzi jets, which I used a few times (biking around Napa all day is exhausting!). The outdoor pool and hot tub were unfortunately down due to earthquake damage while we were there. I would have liked to use those, but maybe next time. The location was also much better than I had expected. Across the street was a small shopping plaza, which included a pizza place, a little burger place, a dry-cleaners, a Starbucks (thank goodness!) and small natural foods grocery store called Vallerga (basically like a small Whole Foods- it was great!). I was able to walk over and get coffee every morning, and we grabbed some good food from Vallerga and had deliciously unhealthy burgers from the little burger joint. read more

I want to start by saying, I've never stayed at this hotel... However, my experience prior to booking a room deterred me from actually committing to a reservation. I called the front desk to acquire information, and the lady answered the phone with a simple greeting of "HELLO". She didn't say the name of the hotel, nor give her name, or a thanks for calling. While this may seem like a small infraction, it definitely spoke volumes to the quality of service or lack thereof. Hence, I booked a reservation at another hotel. Their loss. read more

The floors here are VERY very creaky, so if you're on the lower level and someone is walking around the room above you, expect lots of really loud creaking noises. Not worth the money... read more

The hotel staff is very unwilling to make any exceptions for extenuating circumstances. They will charge you the full amount of your stay regardless of if you even stayed. Steer clear of this place. Seems they need shady tactics and fine print to make money, a standard mark of poor quality and management. read more

The Chablis Inn did a perfect job of providing what we needed, which was a place to rest our head at a reasonable price. We were only staying in Napa one night while on our way to Sonoma, so we didn't really need a lot of amenities that we were not going to use. The room was clean, the bed was comfortable. The A/C worked well, and the water pressure in the shower was decent. The gentleman at the front desk was nice and helpful, and the property was in a good spot, with easy access to some restaurants and shops either within walking distance or just a very short drive away. The one drawback to the stay was the location of our room. Our flight was delayed 2 hours, so by time we checked in that evening there wasn't really anything that could be done about it as the hotel was full. We were in room 101, which is about 20 yards from a very busy road. Additionally, it is right by the stairs to the second floor, so between road noise along with people coming and going it could be a bit noisy at times. Also, curtains in the room in addition to the blinds would make a world of difference in keeping the room dark at night. Even with that being said, we would stay at the Chablis Inn again if only passing through for the night again. We would just want to avoid room 101 if at all possible. read more

On second thought, this place gets one star. The cars are so loud. I'm expecting the train any minute. The bed is itchy and smells funny, like a swimming pool. EDIT #2: I can't sleep it's so noisy! OMG! Mediocre at best. The rooms are run down. Lots of cracks in the walls, chalking around the tub is poor, and the bathtub faucet is leaking. I put the trash can (3.17 gallons) under it, and 1.5 hours later it's filled up about 3 inches. I estimate that it'll take about 8 hours to fill up. That's about 9.5 gallons a day. Or almost 300 gallons a month... One of the glasses for water was dirty. The Wi-Fi keeps resetting. Requiring me to sign back in. There's about twelve holes in the table with the TV. They also charged my card early, despite hotels.com stating that I wouldn't be charged until I check in. There's no microwave or continental breakfast. For the price we paid, one of those two things should be available. It has a refrigerator but still. Then when we get here, we hear the train. The tracks are about 60 feet away. That plus the noise from the highway and road is pretty annoying. This place isn't worth the money. It's a motel disguised as a hotel/inn. Definitely wouldn't stay here again. I might not rate so low if it wasn't more than the motel 6. Which is a comparable motel with this one, considering the rundown nature of the rooms and property. read more

friendly staff from check in to check out. -clean rooms, little fridge, mini kitchenette, clean pool and hot tub, awesome little face and body soaps. Internet works even though we were located far away from the office building. if you are expecting a luxury suite, go on looking but if you are this place is great if you are looking for a bargain in the wine country... read more

There's Shabby Chic and then there's just shabby. Chablis Inn is just shabby. The room was tidy but I can't say it was clean. They're in a rotten location. For what we were charged (mid-October and I was quoted $300+/night) you'd think they could afford to make repairs. I was fearful when I saw the terrible shape the stairs are in and there was no other means of escape in case of emergency. Chablis Inn is poorly staffed and they lock up early -- Then you're on your own no matter what. Parking is as you find it and can be far from your room. read more

It's be a zero if that were an option. Their website falsely depicts their entire operation. Every picture they post is absolutely false. Thread bear carpet, no secondary lock on the door, filthy carpet where it wasn't thread bare. Doubtful the fogged window locked. Total daylight shown around all 4 edges of the door. It was terrible and I will speak with the Napa chamber. FALSE ADVERTISING. DO NOT STAY HERE. EVER. read more

See all