A pipe in my basement was leaking water, I called my plumber who unclogged the trap and suggested I check with a cesspool company to ensure my cesspools were not overflowing. I called Cesspool Pros and spoke to Josie who said she could send someone to my home the following day, she said they treat their customers like family and with the same level of courtesy and professionalism that she would want for herself and her family. She went on to say that she is also a consumer and doesn't like when people provide poor customer service BLAH BLAH, BLAH. It sounded nice while she was saying this but the actions of this company did NOT match her words. The following day a very nice young man by the name of Mo came to our home and explained very clearly and concisely what our options were. He spent a good amount of time educating us on maintenance and risks of an old Block style cesspool versus having a new system installed. We decided to have the cesspool serviced this time around but we understood from Mo's assessment that we would need to replace the cesspools in the near future. Mo checked the pipes in the basement and gave us a quote on installing a new system. Had everything from this point forward gone right, I would be scheduling a new cesspool system with this company 100%! However this experience took a negative turn. Mo said he would aureate the cesspool and later that same day, a coworker, Stacie would come and pump out our cesspool. I decided to pay Mo the full amount of the bill plus a 25.00 tip for his professionalism. It was now 7pm and still NO Stacie so I called and spoke to Josie who said they had a collapsed cesspool emergency and were unable to come to our home. Josie profusely apologized and said they would arrive the following day at 11am. I waited ALL DAY, no one called and no one came...so I thought. I finally called that evening to find out what happened and spoke to someone by the name of Joanne (i think this was her name). She proceeded to tell me they actually were at our home but very early in the morning. No one called, no one rang the door bell, no one left a card. So I have to trust they came and did the job with NO way of confirming it but on the company's word! How crazy is this. I paid over $400 and never saw the workers do the work so I have to accept that it was done???? Joanne said and I quote "to make you feel more comfortable that the work was done" she would have Stacy come by the following day and show me the cesspool levels and explain what he did etc. The next day in the evening I receive a call from a serviceman ( I don't think it was Stacie). He asked me why he needs to stop at my home. I explained to him I needed to see that the work was done and speak to him about how much was pumped out, what chemicals were added, etc. He sighed and said "Well that's not going to happen, next time use another company, there's many others out there, we don't need this" I was shocked! I said to him "how would you like it if you prepaid for a service and waited all day for the technician only to find out the work was supposedly done while you were sleeping, and no one saw it being done?" Joanne had the audacity to say "well if in a few months your cesspool overflows then it wasn't serviced but if its fine then this will confirm that we did the job" What the heck? I have to wait to have a problem to know if they actually did the work??? How ridiculous and unprofessional can she be? OMG my grand daughter would respond with a more intelligent answer than this! After much back and forth with the serviceman (who by the way was at a job only a few blocks away) did finally agree to stop by to show us the pumped cesspool. What an ordeal! This company dropped the ball 100% they lost a full cesspool install which they had in the palm of their hands thanks to Mo's professionalism. Mo, please leave Cesspool Pros and go work for a company with greater morals and values, a place more fitting for someone like you. If I could, I would give this company negative 0 stars. read more

I was not at all happy with this company. I thought I was calling one of the multiple Antorinos near Huntington, and somehow got these guys, which was odd. One young man came and told me pumping the cesspool would be about $1,300, and I was fine with that. Somehow, when another guy showed up, the price doubled to $2,595.28, and I was told that a "collar" had to be replaced. They were in my yard less than two hours; I had just returned from rehab and was on crutches, and in one of these emergencies, the homeowner is at a disadvantage because the work needs to be done right away. They also charged me a 3% fee for using a credit card! Beat; avoid them. read more

Billy and his attentive and professional employees are amazing. The first time I used them was back in 2011 when I was having a panic attack because my basement was flooding and it was 9p.m. I was given the number to call by a close friend who told me that the owner is really cool he may be able to fit you in first thing in the a.m. That night I was so grateful as Billy personally came himself even though he was home and done with his day. That night I met Billy and was so appreciative that he came so late in the evening. He fixed my flooding issue and even helped me clean up some. That experience taught me a lot about the man that owns this company. He has amazing customer service skills and understands the importance of having a working cesspool and sump pump system. I have since relied on cesspool pros 3xs to help with my cesspool maintanance and needs. I will always use this company as I find them superbly reliable and professional. There is not one bad thing to say about cesspool pros. I highly recommend you give this company a call with all your cesspool needs. For me, I am and will continue to be a very satisfied cesspool pros customer. read more

I would never recommend this company to anyone, not even my worst enemy. The rudest most unprofessional service. Was recommended by another service to take care of a cesspool issue. The guy that came was very nice but honestly lazy. He poked around my yard trying to find my cesspool for about 3 hours taking a break every 5 mins so basically nothing was done. He refused to snake or do anything to the line in my house in fear of flooding my basement and suggested I dig up my entire yard instead because "nothing could be done." After which I was charged a ridiculous service fee for no help and left with an estimate for a pipe replacement and no use of my plumbing. I decided I would call the company to tell them I was not satisfied with their service only to be greeted by the rudest, most obnoxious receptionist who interrupted me to say, "I would have 3ft of SH*T in my house," with my child listening next to me. Needless to say, I will not be recommending them to anyone. Horrible! read more

had a great experience with Joe who came to my house at 8:30pm on a sat night because i had an emergency. they came back the next day to finish the job and were extremely professional and did the job well. read more

These guys are awesome! They came last minute and did a great job. I recommend them if you need anything septic or cesspool related.

They provided us an extremely unprofessional service . They claimed to drain our cesspool and after two months, we came across the same cesspool problem. We called them and they refused to acknowledge that they did not empty the pool properly the very first time. Normally, once the job is done, you get a break of two years. In our case, since he did not do it right, we experienced the problem within two months time frame. Total Ripoff. read more