Working with Kit at Hawaii VA Loans was the best decision we made when we decided to purchase our…read morehome. If we had met him just a few months earlier, we would have done our refinance with him and the team, too. Kit made everything very easy to understand and he was always a call or text away to answer any questions we may have had. Being self-employed, paperwork can get tricky, but once again, Super Kit to the rescue! For the first home that we didn't get, he had our pre-approval done the next day. For our home that we did end up purchasing, same thing, pre-approval done the same day with final approval done right after. This made placing an offer for the home much more appealing to the sellers. Any mortgage needs we may have, Kit and Hawaii VA Loans will be our go to! Mahalo to Kit and the Team!

We don't know what awards or accolades are given to loan officers but Kit deserves them all. He was…read moreextremely knowledgeable, professional, and guided us every step of the way. Kit ensured that any concerns or questions we had were addressed in an expeditious manner and to our outmost satisfaction. He took the time to truly understand our goals and to get to know us as people. He is the epitome of aloha! We greatly appreciate the energy he dedicated to us and would highly recommend him to anyone looking for their first home or to a seasoned investor.

Loved the honesty and attention to detail--- very responsive and transparent throughout the entire…read moreprocess

I am not surprised at all that Guild Mortgage has 5 stars from the 15 reviews before mine…read more We were recommended to Nonato Icarangal of Guild Mortgage by our realtor. As many first time homebuyers are, we were very green when it comes to buying a home. Bryan put his reputation on the line, and reassured us that Nonato and Guild would make the process a lot easier. I must admit that my husband took the lead when it came to gathering documents and overall communication with our lender. Each time an obstacle came about, Nonato was honest and offered options. Even when the outlook was grim, he carried us through. Buying a home is a very trying process, but when you have an experienced lender who is patient and knowledgable and goes above and beyond the call like working late to make sure we got our mortgage credit, it's not so scary. Nonato has become a part of our family, and we recommend him and Guild Mortgage to our friends and family whenever possible.

I have the most positive experiences at this AMS branch! Everyone there is amazingly helpful,…read morecheerful, willing to help! In the most uncomfortable situations they have been professional, non-judgmental, and detail oriented! Highly recommended this branch! Mahalo for always helping

Great Bank and customer service. Quality staff with great rates for mortgage and loans.read more

Great working with Jason and his team. They are very patient and creative in helping local…read morebusinesses get funds. Where the banks are very kimited paciifc business shines through to find solutions. Highly recommend

Wish I could give zero stars but highly would not recommend especially for small businesses that…read moreare starting out. Before signing anything I highly recommend to read through the contract carefully and know what you're getting yourself into as they won't go through it with you verbally or mention in person that there will be a 5% charge on whatever you get approved for. Our fault on not being thorough but we'll take it as a lesson learned. They also have a clause that every week the invoice isn't paid, there is an additional 10% charge which to me seems like collecting the invoice may have been an issue in the past (maybe... I don't know, not being clear on the charge?). They LITERALLY just help you sign up for a business credit card and eat 5% of whatever amount you get approved for. Which FYI, had we were more aware of the charge we would have just said no, we already have a business credit card that we did online ON OUR OWN in a matter of MINUTES. Why would we pay someone to do something we did ourselves already? Our credit scores are 700+ so maybe they would be of more help to someone who has trouble securing lines of credit. Also, their advice to do a cash advance on the credit card regardless of the one year no interest just isn't a smart move to start your business on. Look else where for help, not here. Edit: They gave us a discount on the 5% charge since there was a miscommunication and they don't want bad business vibes but still paying $600+ to do something you can do on your own at a faster pace and the convenience of your own phone/computer seems ridiculous.

Title Guaranty of Hawaii has a helpful, knowledgeable, professional and patient staff. Plus they…read moreare & covid-safe!

I have been a realtor for 18 years and what a disappointment using TG as my first time and this is…read moremy last time. I was referred by a a loan officer. Their marketing staff Carla is great, responsive and creative. Their designs and graphics of post cards, factsheets are nice that captured me to try their company. What a disappointment with their escrow officers. In the beginning I used Jeffrey Lee escrow officer, he is non communicative person, not even called my seller to answer questions and failed to copy me a document that my seller scanned to him. I asked him why, and his response was he was busy and forgot. I was direct with him that don't let this happen again. Next he called me back saying that he was unable to respond to me or my client as I expected. So I changed escrow officer per Carla's recommendation to work with Relly Hirokawa. She was not communicative neither, when I asked her to call my client because he had a question regarding an email from her title department she said to me " we don't normally call Realtor's clients" what the heck? She didn't return my call several times. Only negative from the start. Unfortunately my transaction over $1M failed out of escrow. Not one call from Relly to show some empathy, only sent us cancellation letter for my client to sign. Days after, my transaction coordinator found out that Relly did not get final documents signed by buyers. Only when I reached out and asked her. Overall, after trying 2 of their escrow officers I realize they have "chip in their shoulders" and not very responsive and not keeping communication flowing. They are cold and uncaring. Too bad, they just lost a good Real Estate Broker who would given them a lot of business.

A long overdue review, but incredibly heartfelt and full of gratitude…read more When the market and rates were getting really tricky in 2023, Shannon and her awesome team helped us through a very tough time and difficult refinancing of our home so that we could buy out the other heir to the property. Not only did she help us save our home, she also helped us to consolidate our debts and make everything manageable. They never gave up on us and fought to make it all work out. We'll be forever grateful. Thank you Shannon! Thanks so much for you and your fabulous team!

Shannon and her team were amazing to work with! Shannon is so knowledgeable and she explained…read moreEVERYTHING we needed to know about the whole preapproval process AND mortgage lending process. She made sure we were understanding everything she explained to us and we never once felt left in the dark with the whole process. Shannon and her team were quick to respond, always kept us in the loop of everything, and made sure everything was done in a timely manner. They were always available to answer any questions that we had and they were very kind. Thank you Shannon, Lindsay, and Andrew for all of your help!

My husband went in to withdraw some cash. It was a bit out of our way to get here, so having a few…read moremore accessible locations in Waikiki, North Shore, Ko Olina, etc. just to cover all the coasts--where most tourists spend their time--would be great. Other than the drive, the service was quick and efficient.

Went in 30 minutes before close and was helped within 5 minutes by Sarah, she was super friendly,…read morepersonable and had a great sense of humor(: