We've worked with Shannon and her amazing team for many years! Her genuine honest customer service…read moreis the superior! No BS, she clearly explains options, rates and helps you plan ahead. Her assistant Lindsay is easy and wonderful to work with. She did all the financial processing and kept me informed. I highly recommend Shannon and her team if you ever need home mortgage services.

They were so professional and caring! Very helpful and easy to work with! Totally would recommend…read moreto anyone that needs a trustworthy team!

I have honestly not been using Yelp recently other than as a quick google source to see rates for…read morecheck up of the expected quality I am about to receive. Nevertheless, today after receiving an open arms, welcoming introduction to the meeting in this supposed to be quick get-to-know-each-other kind of relaxed meeting, I got to meet the legendary Jodie (and Geoff). I say legendary as I was seriously perplexed in all the positive analysis developed just from quick, focused, and efficient $$$ Jodie was able to jot down and calculate. Although I already have a house, I really feel like just a peon on this chess board of life. Thats why I do not see it anywhere close to the end of my story. I am currently 33 and genuinely not a subject matter expert in anything with mortgage, Jodie was able to translate my sloppy knowledge about mortgage processes and flip it into something I can easily understand. Likewise, she also provided me with not only one view, but actually a few different visions, but again this time with the realistic and workable matching information to my actual life/scenario rather than the poor information I sourced just from google ‍. The whole reason I took a few mins to seriously sit down and write this Yelp review was to display the equal level of respect Jodie and Geoff represented. They immediately displayed advanced subject matter expertise and soaring intellectual knowledge about the whole finance mortgage obstacles, and seriously held that standard throughout the meeting and the exact way all the way through the meeting and when we all parted ways. Seriously in the 1-2 hr meeting today, I went in there confident, but afterwards, the awe-inspired vibes and reality reassurance they both provided me gave me one of the best feelings/highs I've had in a very long time. Although I just met them, without Judie or Geoff needing to ask me to recommend them to others, I would in a heart beat share the knowledge they gave me and their contacts now to anyone who needs assistance with mortgage as I want all my friends, family or just anyone I know to surround themselves with the highest levels of respect and treatment as this will lead anybody trying to provide for their family the best they truly can do and show for their hard earned money. Respect and appreciation is all over this review but again from the bottom of my heart, my family thanks and appreciate this. Thank you.

We met Jodie through Team Lally, and I must say--it was an emotional journey, but overall, we're…read moreincredibly happy and grateful for the service we received. We worked closely with Jodie, Anna, Lisa, Kasie, and Jeannie throughout the entire process. They were all extremely knowledgeable, helpful, and dedicated--putting in long days and late nights to make sure everything went smoothly. While there were some stressful moments (through no fault of theirs), they guided us through every step and made sure we got exactly what we needed. We asked for so many estimates and had so many questions--and they handled it all like pros, never missing a beat. Thanks to their hard work, we were able to get to closing much faster than expected. Their attention to detail and commitment gave us complete confidence that not only would the job get done--but it would be done right. And that peace of mind means everything. I highly recommend Pacific Rim Mortgage to anyone and everyone. I would absolutely work with them again!

5/13/25 Not too often do I come to this branch for service…read morebut I would like to extend my gratitude to the assistance Vice president at this establishment. The woman today had assisted me with my transactions and provided both genuine care and support for my situation and time of need. She was very professional with my encounter. She is very patient and accommodated my every need. Most times, dealing with customer service, not to often can you talk with a stranger on a personal level as if I'm talking to a family and friend. This representative did just that and I applaud her for her efforts. Thank you again and hopefully other customers can also receive this type of service.

Fortunately I went when it wasn't busy, so my business was quick and smoothly, my teller was all…read morebusiness, so in and out. The place was clean. What more can you say about a Bank..

We were first referred to Tristan back in 2022 when we began our journey of purchasing another home…read morehere in Hawaii. Life happened and our plans were put on hold, but he was never forgotten! Fast forward, we decided it was time to start our home-buying journey again, and thankfully, he still had the same number! We gave him a call, and just like that, we were able to rekindle our home-buying journey. Tristan and Cara were both absolutely wonderful to work with, knowledgeable, responsive, patient (sooo many documents LOL), and made the lending process feel so much easier. We truly appreciated their help and guidance throughout the process and are so grateful they were part of our journey to finally getting the keys to our next home! Thank you both for everything! We look forward to working with you again in the future and would absolutely recommend them to anyone looking for a great lending team!

Jessica was outstanding!! Very responsive & jumped into every roadblock that was presented.read more

Banking in Waikele, O'ahu, Hawaii…read more.. I was told by my other credit union that Aloha Pacific Federal Credit Union was right across the way... haha! How convenient! I was able to transfer money easily from one to the other! I like Aloha Pacific Federal Credit Union for its yearly local calendar. They ask members to submit photos for the theme of the year. For example, one year, the theme was favorite places. This past year, it was pets. In the past, I remember shared recipes. Anyway, the Waikele location is new-looking, clean, spacious, and bright. It felt a bit odd when I was doing my transaction because I think there could be more privacy... Maybe if the line for the tellers was further away from the counters? Thanks for the friendly, efficient service! I'll be back!

The staff is welcoming and friendly very helpful!! I would recommend this credit union!!read more

Outstanding customer service. Tellers are always very friendly and polite. Willing to help you in…read moreany way. I normally use the Pearl City or Mililani branch but now that I've moved I use the Aiea branch. Same great attitude by the tellers. Very satisfied with everything they do.

Great, friendly quick service. Opened up savings accounts for my children…read more Kaiana was more than helpful

Marcia Murphy is the best at what she does. Hands down. In my mortgage process I brought a million…read moreand one complications and Marcia worked day and night, through Christmas and New Years, and made above and beyond the understatement of the year. I'm so thankful for the commitment and genuine personal interest for me even though I'm not a high profile expensive case or client. Even before I found a place I could afford she sat down with me for free a year in advance and helped me make a game plan. Marcia changed my life and I'll forever be grateful

From the owner: As a lending professional at Bay Equity, I am dedicated to helping you with all of your home…read moremortgage needs. The housing and mortgage markets are constantly changing. I can help you navigate the many options to find the right loan for you and your family. Whether you are buying or refinancing, buying your first home or building your dream home, I can explore with you the many options for financing. You are invited to apply on-line, or contact me to set up an appointment. Either way you will get my immediate and personal attention. Apply Online 808-479-2427 Marcia Murphy NMLS ID# 322183 Bay Equity LLC NMLS ID# 76988

Wow, I can't believe we closed on my new Condominium in 24 days. I contacted Duncan, Ian and my…read morerealtor Chase some time last year when I wasn't on island yet about possibly buying a home in Hawaii. This was my first home since I've been active duty Military. From what I understand, the VA usually takes a while to process home loans. However, these guys did such an amazing job answering all my newbie questions and explaining what to do and expect next in detail. Communicating important information between 4 people who've never met each other except through Phone text/ voice and emails was flawless. I highly recommend this amazing team to anyone looking to purchase a home here in beautiful Hawaii. Very understanding and easy to work with. Thank you Chase, Duncan and Ian for all your hard work. I really appreciate it.

What can I say, Ian is life saver. I was down but he lift me up. Before him, major bank in Hawaii…read moredenied my request for Refinance but as a last resort, from Yelp to found him in the great rating. So, I called him and telling him about my experience with the refinance with the major bank that did not go through. Ian was very good listener and he guide me through the refinance process which approved in less than a month. If you thinking of refinance, please talk to him first. Thank you Ian for your professionalism.

Best credit union i know of. I feel so comfortable with all the ladies that work there!! They got…read moreit all, even a coin machine. Free for members, and a low fee for non members.

Free calendar at Waimalu Shopping Plaza…read more.. Every year, I enjoy getting the annual wall calendar from Aloha Pacific Federal Credit Union. Members submit photos to the contest and the best photos are published in the calendar. It's really cool to see local talent from amateur photographers in our 50th State! Note: I'm a member here because I used to work for The City and County of Honolulu. My coworker said that it's better to have more Credit Union accounts and compare interest rates, benefits, etc. Since I was in the area, I went to this branch of Aloha Pacific FCU. It had free shared parking and great air conditioning! The interior was bright and clean with cute Christmas decorations. Unlike the main branch where members speak to tellers via phone - and place ID, checks, cash, and other documents into a tube to send upstairs, this Waimalu branch has face-to-face transactions. I like it better! When it was my turn, I stepped up and asked for a calendar. I was asked how many? Ooh! I got two - one for my kitchen and one for my bathroom... Haha! I never know what day it is! Anyway, I'm glad that I went to the Waimalu Branch of Aloha Pacific FCU. I had gone to the main branch a couple of weeks ago, but the calendars hadn't arrived yet. I wanted to go early before they ran out!