Six times! That is how many times I had to re-file due to various incompetence and basic errors the Other banks and Other loan officers made that confused the underwriters to deny me the loan. I had 840 credit score, zero debt, no mortgage, but being self-employed meant that just a little effort was going to be necessary between loan officer and underwriter... but I guess minimal effort is to much to ask for and thus a year was wasted.... and then I met Ian. I so wish I had met Ian a year ago! Not only did Ian get it done. Ian got it done well and in a minimal amount of time. Other loan officers: Pretended to care but when it came to doing ANYTHING that required them to exert the basic of effort it was oblivious I was just a number to them. If I did not babysit them or keep up on them, my file would just be further down the pile and progress would not happen. Often they would forget or not pay attention to critical details. I cannot tell you how many times I felt like I was having to do their job for them. Ian: It is overtly obvious that he cares. Every step of the way Ian exuded his passion and desire to always do whatever it takes to make sure things are done right the first time, they are done thoroughly and done professionally well. It is obvious he has a healthy pride for his work and excited to help get you your loan. Other loan officers: Difficult to get ahold of. There were times it would be a week or two before I would get a response after leaving emails and phone messages. Ian: Often would answer right when I call or would immediately respond with "Get right back with you soon." And he would!! I know he is busy, I know he has many other clients and files on his desk but I was always treated like I was his only client and he was there to give me 110% each time, every call, each text, email.... and he always knew every detail of my loan situation. Other loan officers: Often left me wondering if they knew how to do their job or even understood their job. It was more than obvious they did not care. I was just a file on their desk. Ian: By the time I met Ian, I was like the beaten dog in the corner with a bit of a snarl... Ian was patient. Ian took his time. Ian, with grace and ease, calmed my stresses and concerns. He remained supportive to my need to triple check things at times or question his progress due to the past experiences. Ian is confident and competent and left me each time knowing my loan was in great hands. I knew at times I was an impatient pain in the ass. More than once I apologized to Ian. Every time, Ian genuinely assured me that it was not an issue at all and remained understanding and patient the entire way often reexplaining things to me for the umpteenth time until the answers to my questions finally sank in. Not once, not ever, did I feel him frustrated or regret taking on my need for a loan. In fact, it was the exact opposite. Every call, every email, every text... all I felt from Ian was his gratitude for me being his client... eh.. I think I should correct that and say friend. He always treated me with respect and that he was genuinely happy to work with me. He was open and listened on a few bumpy days and he always remained positive and supportive. It was clear that he was determined to make sure he was able to get me a best loan possible in as short amount of time as possible. And he did just that. I got a great loan and now have a good friend that also happens to be a loan officer. I am confident with putting my name and reputation behind referring you to Ian. I can continue... do you need to hear more? I can share a ton more if you are still on the fence that having Ian on your side helping you with your loan will be the smartest thing you can do.  If you do need more convincing, reach out to Ian and he will connect us. I will gladly answer all your questions/concerns so you know having Ian do your loan is the best decision to make right now. read more

Wow, I can't believe we closed on my new Condominium in 24 days. I contacted Duncan, Ian and my realtor Chase some time last year when I wasn't on island yet about possibly buying a home in Hawaii. This was my first home since I've been active duty Military. From what I understand, the VA usually takes a while to process home loans. However, these guys did such an amazing job answering all my newbie questions and explaining what to do and expect next in detail. Communicating important information between 4 people who've never met each other except through Phone text/ voice and emails was flawless. I highly recommend this amazing team to anyone looking to purchase a home here in beautiful Hawaii. Very understanding and easy to work with. Thank you Chase, Duncan and Ian for all your hard work. I really appreciate it. read more

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What can I say, Ian is life saver. I was down but he lift me up. Before him, major bank in Hawaii denied my request for Refinance but as a last resort, from Yelp to found him in the great rating. So, I called him and telling him about my experience with the refinance with the major bank that did not go through. Ian was very good listener and he guide me through the refinance process which approved in less than a month. If you thinking of refinance, please talk to him first. Thank you Ian for your professionalism. read more

I find Lan ho from Yelp, and I think this is a very good choice. He always reply messages and emails fast and knowledgeable . Our situation is complicate but he help us find the good lender and finished our refinancing fast. He kept me well informed and set clear expectations during the entire process. He is trustworthy, patient, insightful, and a great person to work with!! I highly recommend him for mortgage needs and I am going to use him for my future need. read more

My family and I had an interesting situation with getting a loan on a home. We had a pre-approval letter from another company, but due to my husbands immigrant status, and lack of credit score the other company was unable to offer us a loan. We were in a panic, and were given the number to Duncan Hsia, who presented our unique case to Ian Ho. I informed Ian about the time crunch we were on, and he miraculously was able to get us a loan in 9 short days. It normally takes 45 days, but Ian, Duncan, and Kathleen (the processor) was able to take our unique situation, and not only get us a loan for a new home, but get us an amazing interest rate. Everything was signed sealed and delivered long before closing. I didn't think Ian could do it, but him and his team at Infinite Financial pulled it off. Well done Ian. Thank you for getting us into our dream home. Warmest Regards, Stacy Larsson read more

Ian Ho is great to work with. Exceptional communication and timely follow up. Consistently reliable and easy to work with. Always picks up the phone. My transaction with Ian was very smooth. I highly recommend Ian for your mortgage needs. read more

Infinite Financial is THE company to work with when needing a loan!! Ian and Duncan were very reliable and prompt, getting back to us so quickly and closed the loan very quickly as well. Clear cut expectations and very easy to work with! Highly recommend them for your next loan, you can't beat them!! read more

Ian Ho was great to work with. He responds quickly and stayed in touch with me through the whole process. He is easy to work with and he made me feel comfortable especially with sensitive info being given. I highly recommend him for mortgage needs. He made it happen even though COVID 2020 made it challenging for me. read more

Ian was a pleasure to work with. From start to finish he helped us get everything we needed to purchase our house. He was informative and very knowledgeable. read more

Throughout our year and a half long home search process, Ian has been responsive, reliable and communicative. I am a self-employed entrepreneur so I required a unique lending situation. Ian and his team found a several solutions that worked and ultimately we found our new home just this past month. Ian and the team at Infinite Financial are true professionals. Thank you! read more

Ian was amazing to work with he always got back to us right away for any questions we had. He found the right loan for us and our needs. I would recommend him to my family, friends, and to you. Thank you Ian for all your with this and it all happened so fast. If we do need any future loans we will definitely be using him again!! 5 stars service for sure. read more

We were looking to transition from renters to homeowners. Luckily, we bought the townhouse we had been renting. And Ian helped us secure our loan and close earlier than expected on our purchase. Couldn't be happier with how effortless this was thanks to Ian. read more

Ian Was outstanding from our first initial conversation to closing! Gave my wife and I a list of documents needed for our conditional offer and always kept us updated. Whenever We had a question, he was always prompt and quick with an answer. Very professional and knew what he was doing! We would definitely work with him again when it's time to purchase our next home. read more

I had the distinct pleasure to work with Ian Ho during a pretty tumultous period for me. I was transitioning from California to Hawaii after 43 years. While the move in itself represented challenges, the process by which I sought a loan for the purchase of my new home was made significantly easier as a result of Ian. Ian is bright, responsive and basically does not miss a beat. He is very persononable and the type of employee companies want customer facing. No challenge was to great for Ian and trust through the process there are always hiccups. But Ian was right there beside me, walking me through alternatives to achieve our goals. This is one time you as a customer should never second guess whether you wish to engage Ian Ho's services. He brings a wealth of institutional knowledge is quite resourceful. I recommend Ian Ho with full and complete confidence that your concerns, your needs will be addressed and your goals achieved. read more

Ian Ho was fantastic such a great experience to refinance my house with him , he was professional and friendly , I definitely recommend him to anybody who needs to refinance ! I am looking forward to doing another transaction with him in the future ! read more

Literally my first home buying experience...On the Big Island, no less. I was completely clueless about paperwork and what to expect. Everyone I know talks about how complicated it is and how long it takes, etc. Ian was BEYOND helpful and super kind about explaining things to me. He caught tiny errors quickly, made the big stuff happen fast. I could have honestly not even dreamed buying a home could go so smoothly!!!! Absolutely highly recommend! read more

Wanted to take some time to express my gratitude for Ian and the Infinite Financial team. During this time of uncertainty, Ian made my home buying experience so easy and comfortable. As a first time home buyer, he ensured I was up to date with every step of the process. Ian and his team were not only responsive, but had great customer service as well. Thank you, Ian and Infinite Financial team! read more

Ian truly is a problem solver. He is extremely thoughtful in his approach, open to suggestions, knowledgeable and will think through various approaches to find the optimal solution. Not only is he technically sound, but he is personable and pleasant to work with. 5 stars for sure and will be contacting Ian directly for any future financing! read more

Great to work with Ian and Duncan! Very responsive at any hour and it resulted in an approved mortgage!

I'm SO incredibly grateful to Ian for all his work on making my homebuying dreams come true!!! A real pleasure to work with! Ian was always friendly, down-to-earth, & made time for me whenever I had questions, even if they were "silly" questions that a jittery first-time buyer like myself would have. Thanks to him, I've got my piece of the American dream! read more

I usually am not a poster however Ian's level of professionalism and expertise deserve a comment He guided me through the refinance procedure with knowledge and encouragement to a successful conclusion read more

Ian Ho was a dream to work with. My clients contacted him after their loan was initially denied by another lender. Ian saved our transaction. He is everything you would want in a lender. He is responsive, tenacious, and thoughtful. We were desperate to close on time as the Sellers were in a 1031 exchange. He showed sincere consideration for our transaction, and his great diligence brought us to a close sooner than we originally had planned. In only 17 days from our initial contact with Ian, he brought our transaction to a close. Nobody thought it was going to be possible and he proved everyone wrong. Call Ian and you will not be disappointed!! read more

My loan process was quick and simple to go through with Ian. Ian was very professional and friendly, I would recommend his service to anyone! Very prompt on communication and feedback. My loan was approved quickly and he was able to work with me on a great financial plan for success. I appreciate your help on purchasing my first home at a great rate. Mahalo for your support! read more

We just closed on our home loan with Ian. We had a very complicated loan and Ian handled it very professionally and promptly. He was always very quick to respond and follow up on any questions that we had. He found a creative solution for our loan and was able to get us approved and closed. I would highly recommend Ian for any home loan needs. Thank you Ian! read more

When looking for a home mortgage, our realtor referred us to Ian. There was an insane amount of documentation required and interest rates were rising quickly. Ian was very pleasant to work with and was always available, responsive and patient in answering our many questions. Thanks to his expertise, guidance and efficiency, we were able to navigate the process quickly. We highly recommend Ian at Infinite Financial to anyone looking to purchase a home! read more

Loved working with Ian! He stayed in constant contact to keep us posted on all the updates. He's very patient and explained everything very thoroughly. read more

I wholeheartedly recommend working with Ian at Infinite Financial! Ian had great communication, and he was persistent in solving any issues that came up during our loan process. He kept me well informed and set clear expectations during the entire process. He is trustworthy, patient, insightful, and a great person to work with!! read more

Ian Ho was friendly and responsive to all requests. He was professional and competent at every step of my process. Would be happy to work with him again if the opportunity arises. Thank you! read more

Ian went above and beyond to get us approved for our jumbo home mortgage. He was always courteous, professional, insightful, proactive, experienced and he really knew how to get the loan approved. It was his experience that helped us put our application in a light that put us in a favorable position. We would recommend Ian without hesitation. read more

We received a list of 5 mortgage lenders from our real estate agent, and we chose Ian after checking all the reviews. He exceeded our expectations in every way. Communication was especially good, with all calls and emails answered quickly. The loan process was explained very clearly, and we had no surprises. We waited as long as we could till the interest rate was what we wanted, and Ian still got the loan closed in a timely manner, and the purchase was funded right on schedule. We highly recommend Ian for any real estate purchase. read more

after consulting with several different brokers who all looked at my file and told me that they cannot help me Ian was the only person who kept an open mind and found creative solutions for my investment property. Ian stayed diligent and calm through the whole process despite many difficulties with the appraiser, and the lender through whom he brokered the deal. even though I could have gone directly to the lender it was well worth it to have Ian as a middle person in this transaction. He even emailed the CEO of the lending company after my loan was denied a couple days before closing due to a technical error with the kitchenette. He stayed on them after they repeatedly told us that they would not fund the loan and guess what....Ian made it happen! If it wasn't for him I would not own this property today. Stellar work Ian! If you are considering other brokers stop wasting your time and contact Ian today he will take excellent care of you no matter your real estate needs read more