A long overdue review, but incredibly heartfelt and full of gratitude…read more When the market and rates were getting really tricky in 2023, Shannon and her awesome team helped us through a very tough time and difficult refinancing of our home so that we could buy out the other heir to the property. Not only did she help us save our home, she also helped us to consolidate our debts and make everything manageable. They never gave up on us and fought to make it all work out. We'll be forever grateful. Thank you Shannon! Thanks so much for you and your fabulous team!

if there were 1,000 stars that's what I would rate ALS. The expertise, promptness, knowledge,…read moreconstant communication, attentiveness and so much ALOHA the list could go on and on. If you're looking for a lender that understands your needs, ALS is the place. Reach out to them FIRST. Triple Shaka to ALS. We are so grateful for YOU.

I like this credit union and I love this location. I'm so lucky it's just right down the street,…read moretoo. I can even stop at times or kahala mall or Foodland because everything is so close! I opened a Hawaiiusa account a long time ago because they were doing a promotion for teachers. I like that they offer things for teachers. This branch particularly has very nice tellers. The line can sometimes get long, but the tellers are fast and they're so friendly. They all seem to enjoy working here. I like the parking lot. I've never had to wait for a space. I don't have to pull a ticket like at the other downtown Hawaiiusa location, and I don't have to walk so far from my car to get to the doors like at the Ward location. I've never had issues with keeping my money here. I use the online site to check balances and transfer to other accounts. It's been a 10/10 experience using this bank and I would prefer to come to this location as opposed to all the other locations any day. They even have popcorn sometimes. I love popcorn.

25 year of regular banking here. This is the absolute worst financial institution to use if you…read moretransfer money. They had me set up micro transfers from them AND TO THEM AND IT STILL WOULDN'T TRANSFER. After 5 days of waiting for the multiple micro transfers and completing every thing they told me the transfer couldn't be done because of a 5k$ limit. Even the app creates difficulties when adding external accounts. It has a needless requirement for you to log in with a pc AFTER a secondary password text. The options I was given for a transfer over 5k was to spend 40$ for a bank wire or spend MORE time figuring out where to mail a cashiers check. I am taking option 3 and closing the account tomorrow for free. I wish I closed the account sooner and not wasted a week of time. I am positive I will be spending less time overall opening an account elsewhere with a more progressive bank.

Preston Sims and his "HI Five Team" are my family's go-to team for everything mortgage and…read morerefinancing. Preston and his team have helped us secure a mortgage last year, and refi'd our home when the interest rates decreased during the pandemic. Preston and his team are professional, dedicated, energetic, fun, responsive at communicating, and good at what they do. My husband and I know that he will always get the job done. If you need anything mortgage related, Preston and his "HI Five Team" are your team!

Loved my experience with Preston and his team! They really…read moredid help me a lot, and i felt cared for and attended to each step of the way. Great company, and people too!

Having trouble finding a lender? Fret no more. Infinite Financial is there to help you…read more Two lending companies immediately approved my husband and me until we encountered a roadblock. And that roadblock was an insurance issue. Many lenders are not approving loans for condos in Hawaii if the building is underinsured. Some lenders are refusing loans unless the building has 100% replacement cost coverage.  I found Infinite Financial online. It caught my attention after reading several reviews about the company. Maintaining a perfect score of 5 since 2019 intrigued and motivated me to dig deeper into Infinite Financial. The owner of the company is Duncan Hsia. After I read his impressive resume, a graduate of University of Pennsylvania and attended Wharton College (Wow!), I knew he would be able to help us. And he did! When loan officers told me that no lending company would approve our loan due to the insurance requirement, Duncan came to the rescue. With his expertise and knowledge, we were able to purchase our dream condo. If you're looking for a knowledgeable, trustworthy, and supportive mortgage broker, look no more, Duncan is the one! Kudos to Duncan and his team.

Duncan and his team were amazing throughout my non-standard loan process as the sellers needed an…read moreextended closing in excess of 4 months from the time we started escrow. Duncan was extremely responsive to all my phone calls, emails, and text messages, assisted me to come up with a good strategy to lock in my loan, and helped me navigate loan impacts due to numerous changes in the purchase contract throughout the escrow period. This is the second time I have used Duncan and he will be my first call if I need to refinance this home or purchase another one. Mahalo, Nic

I am writing to update my review; Denise, the branch manager at HSFCU Kapahulu Branch, graciously…read morerefunded all the fees from my Simple Checking account, which was my original request. I logged into my account prior to my planned visit to one of the branches to close my accounts and saw that this gesture was done. I am extremely grateful to Denise and I am actually very relieved as I really do love HSFCU and truthfully I did not want to leave HSFCU. Because this was done, I am extremely happy and will remain with HSFCU forever going forward, however, I will also doing my part in being cautious as a member and being vigilant with my account by confirming and verifying with the branch before performing transactions should I be unsure about the status of the account. I urge everyone to please join HSFCU if you are within the field of membership, they really do care about their members and do provide excellent customer service, have convenient branch locations throughout the State, and they are definitely are the Number One Credit Union in the State of Hawaii!

Entering a drawing in Kapahulu, Honolulu, Hawaii…read more.. Currently, the Hawaii State Federal Credit Union has a promotion... Entering the drawing for a YETI cooler at any location - one entry per member per location. I realized that I had never been to this branch inside of Safeway... and it's been here for about three years now? I made a deposit at the ATM and completed an entry blank. The friendly employee made sure that I was a member of the Credit Union... yes! This is a convenient location with free, shared parking! It's clean and bright, too!

Very nice staff at the Kaimuki branch when I came for thefirst time to set up a CD. Convenient…read moreparking enter from 8th Ave. If no parking stalls available there is one right infrint of the FF glass door.

Finance Factors is great (other then when they lower their rates) and this branch is the BEST…read more Excellent customer service, staff is friendly and knowledgeable, easy to talk to, plenty of parking, etc. Aleesha (sorry I might be spelling her name wrong) and the team is fantastic!

Ryan Nagatori was the Escrow Officer on a recent transaction of mine. I was extremely pleased with…read morehis professionalism, organization and efficiency. I would recommend using him for any Hawaii Real Estate Transaction.

These guys are great. Jeff stayed late to help me out to sign my refinance paperwork for my home…read more Very accommodating. The process was painless.

After over 7years of business with Aloha Pacific Federal Credit Union I have had the most…read moreunimaginable experience with the tellers. It's obvious they don't care about my money or me. I made a rather large deposit. I had multiple questions about the deposit I was really calm but just wanted some answers which I got only half of it answered. I felt as though the teller was incompetent in her job at answering the questions. She perhaps is competent in doing regular deposits and withdrawals. The teller sitting next to her yelled out what I took as a smart alec response as I was leaving. "Have a nice Day". Seriously if you're thinking about doing business here look elsewhere. This is not the only bad experience that I have had with them. However I stayed with them. This is the last straw...!! People do not deserve to be treated in this manner. I had to wait a to write this just to calm myself down from the horrible experience What could improve is... take my business elsewhere I'm sure another credit union would be willing to accept my business

I love that this branch is open on Saturdays, there's rarely any wait (even when there were COVID…read morelimitations on capacity)! The staff here has always been very friendly & professional... they're also very efficient, and can handle numerous transactions very quickly. Last but not least, I really appreciate having face-to-face tellers here, as opposed to the remote / upstairs tellers at their 2 downtown locations. Despite the fact that everyone is still wearing masks, it just seems more personable, and it's nice to have that live interaction...perhaps now more than ever! The only 2 downsides to this location are the very limited parking--which is rarely a problem, because everyone gets in & out so quickly--and no shared branching, even for members. That 2nd issue is sometimes a problem for me, as I belong to a couple of different credit unions, most of whom offer shared branch transactions at all of their locations. Great location, hours & customer service... doesn't get much better than that (though it would be 5 stars all the way if they had shared branching)!

Excellent service people remember who you are? There are branches everywhere so they're very…read moreconvenient.

Now that I'm currently working in the Kaimuki area, I see myself coming to this location of…read moreAmerican Savings Branch (ASB) for my banking needs. By the time I get off from work and head back home, my usual go-to location at Kamehameha Shopping Center would have closed and I'd have to wait until Saturday for banking. Conveniently located in Kaimuki Shopping Center, this ASB has notable neighbors of Long's Drugs and Times Supermarket. And who cannot forget The Cookie Corner, a few doors down from ASB. The smell of the freshly baked goodies makes you go "Hmmmmmmmm..." What's are the best things about this location? Ample parking and customer service. I've only been here about half-a-dozen times and the customer service is pretty good. The staff are young and energetic. They make you feel special as they greet you and they also smile. To me, it seems that this location is underutilized, or, I come at great times because it's a quick in-and-out for me. My errands are usually single transaction and because I have my documentation completed prior to standing in line, the time spent at the window is very minimal. Compared to other ASB locations, the Kaimuki Branch on Waialae seems to be on the smaller side. I've noticed they considerably have much less tellers and staff. However, it's the quality of service that's key and they are doing a great job in my opinion. I'm a satisfied ASB customer and glad this branch offers above average service.