My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

We lived in Radford Terrace for 2 years. We did our best to take good care of our house, be…read morerespectful of our neighbors and the neighborhood, and care of the yard. Overall, we had a positive experience. At one point, our A/C was literally making the house shake and I had to push a little for the to actually come out and get it fixed and order the necessary parts, but eventually it got done. These neighborhoods are not "perfect", so... Why a 5-star review, you ask? Well, if you look at the surrounding area in Oahu, you will not find the kind of square footage and cleanliness you see here for the price to pay anywhere nearby. You get a garage, playgrounds, pool access, and clean streets for 2/3rds of what you'd pay for that anywhere else on the island close to civilization. Are there issues? Yes. But also, the staff will do everything in their power to help you if you're a good, respectful tenant. Pay you utilities, be kind to the maintenance workers, and follow protocol when it comes to reporting issues and you'll be golden.

I wish I could leave a rating of -10. I just found out that this agency is evicting all DoD…read morecivilians to make room for military members only. EVICTED! How in God's name can you do this? Those civilians are just as much a part of the mission there as active duty military. Now my son and his family have to find housing, uprooting his kids from their school in the process. I hope you folks can live with yourself. I know I couldn't.

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

I've been a renter for 12 years in Honolulu, and for the last two (2) years, this has been the best…read moreexperience I have had thus far with a property management company. Rowena and Lester have been consistently responsive, professional and genuinely cared about making sure everything in my home was well-maintained. Any time I needed something, they communicated quickly and followed through. 2 thumbs WAY UP for Marcus Properties. Rowena is so personable and no nonsense. I like that when it comes down to it. Aloha and Mahalo!!!

Your agents don't answer the phone or return inquiries via email. Contacted both Kelly…read moreMizoguchi-Cerelejia & Christine Terese Ajirogi on a listing at 1450 Young St. No response no call back and voice mail. I was a realtor for 20 years and this is unacceptable as a business standard. Sad to see Marcus' Company going down hill.

Hands down the best ever! Everything was handled with…read moreprofessionalism and kindness. I will ask them to represent me when next I am in the market.

As a first time home buyer (during the first COVID-19 shutdown in Hawaii nonetheness) I did my best…read moreresearching the process & finding the right professionals to guide me through the process. Words cannot express how thankful I am to have chosen Tori Castanares of Vesta Hawaii as my realtor. From our first FaceTime conversation where we went over general wants, needs, & potential locations, through the Escrow process, inspections, & closing day, she was nothing short of amazing. Any time I had a question (which was very, very often lol) she responded quickly & efficiently. I'm not gonna lie, it was a very scary & sometimes overwhelming process. However, Tori went above & beyond my expectations. She ADVOCATED for me. She also set me up with my mortgage lender (Mike A. of Guaranteed Rate - also amazing) after explaining my financial situation & the need to get creative with a program that would fit my budget & goals. I've been in my home for two months now & Tori still reaches out to check on me & has given me great recomendations regarding repair & renovation compnies she's worked with. I will send my family & friends (especially first-time homebuyers) her way, with 100% confidence. Mahalo Tori & Vesta Hawaii

My Ala Moana unit had been thoroughly cleaned and in excellent condition before it was rented out…read more last September, I hired SC Realty Hedi Barrett as my property manager. At the beginning, her service was satisfactory, which led me to place a great deal of trust in her. However, when the condo was returned to me, it appeared clean only at a glance. Upon closer inspection of the stove, washer, dryer, shower walls, and toilet, I found that the unit did not meet the level of cleanliness expected from a professional service or what would be appropriate for a new tenant. On April 17, 2026, I and Hedi met at the unit. She had already entered before I arrived. After a brief walkthrough, we spent most time to discussed the April rent payment, which I had still not received from her company at that time. Although she spent considerable time explaining the delay, the overall experience with her service has been disappointing. As a result, I had to spend the entire weekend cleaning the unit myself. I documented some of the issues with photos and videos, including the dirty stove and sand and dust under the couch. Unfortunately, some images of other areas (such as the shower walls, washing machine, dryer, and toilet) were not saved. I will be contacting her company's broker to seek resolution. If the matter is not addressed appropriately, I will consider filing a complaint with the relevant licensing authority. I regret that this situation has caused significant frustration.

I have been using SC reality as my landlord/portal for over 6 months…read more The problem is when I email the agent it says no such address. When I follow up with a call to the office I always get voicemail and no one ever calls me back. So if you never have a problem or question this might work. Unfortunately I find things do come up as a tenant, water emergencies, questions like what is the tax ID when filing state taxes...good luck with that. No help! I had to call the tenant assistance hotline: they called back the next day!

If I could give this a 0 star rating I would but others should be aware and very cautious with this…read more"management" team. We've been trying to make changes to our property due to security and safety measures only to find out our property was in violation WITHOUT PROPER DOCUMENTATION OR NOTIFICATION! Took us 2 months to find out, and then another 2 weeks to find out what exactly those violations were, which are VERY common "violations" within the entire community. Board meetings are held to address issues and concerns but ONLY if they meet quorum so if you have any issues, be prepared to wait months on end for simple resolutions that their own manager can't answer. The lack of communication and the lack of urgency shows that this company does not care for those who are paying their fees. Avoid any property being "managed" by this team.

They do not reply to any emails concerning violations. I pay every month and they are not for the…read moreresidence

I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!