Fast and convenient no paperwork to fill out no deposit no with draw papers phew.... Save trees…read more Marie

Ok so I'm only saying a 4 because I wasn't able to test ALL of the departments and services but so…read morefar I had a teller who was VERY KIND AND NICE AND FAST. I'm not sure if she wants her name mentioned but I'll just say she's an "ANGEL" thank you for being so hospitable and very kind. Not too many tellers are as nice anymore! It's as if they were robotically inputted into the system to be abrupt and polite! But NOT kind and pleasant. Still this place is very new and SPACIOUS! The fact that they have so much room in the lobby is astounding! There isn't any lines or ropes to separate the areas JUST YET! But if you do bank with ASB and live this side going WEST, I'd say come here because it's NOT CROWDED YET! But when the city is built, I'd say BE MINDFUL of the crowds! That's all folks! TIL next time... HAVW A GOOD ONE & MALAMA PONO

Very friendly and courteous who is there to help you I'd give him a five I love that most of them…read moreare open late and seven days a week

The most unorganized bank iv ever been in... no signs anywhere. Everyone who walks in looks…read moreabsolutely confused.. people waiting on the side for a long time & waiting to get help. People waiting for tellers on the other side for other services and people standing IN LINE to get Help from front tellers. Absolutly a mess in here!! What the heck.

Waipahu branch. Mary Jane was my teller. 3 times I shared how much I would deposit and withdraw…read more Mary Jane asked me 3 more times and another time. Why is she not writing it down . Then she dares to give me an INCORRECT WITH TOTAL CASH AMOUNT. She should not be handling customers personal accounts , money, cash, etc. Now you see what the purpose of the deposit and or withdraw slips and how it helps that the customer fills it out

Banking in Waipahu, Oahu, Hawaii…read more.. My aunty has her checking and savings accounts at American Savings Bank. We have been calling every month to transfer money from her savings to her checking. I thought that it was strange that her accounts were only in her name. I asked if she wanted one or both of her sons on her accounts... to be safe... in case she goes into the hospital again... She agreed. I parked in the shared parking lot at Waipahu Town Center. Located right next to Longs Drugs Store, American Savings Bank has two Automated Teller Machines outside for after hour transactions. They close at 5pm on Mondays through Thursdays; 6pm on Fridays; and 1pm on Saturdays and Sundays. Inside the spacious, clean environment, there were two visible tellers. Another customer was waiting for the 3rd teller who was in the back. I grabbed an office chair from the office on the end so aunty could sit down while she waited for her turn. A teller finally was free to help us, but she couldn't do everything that we requested. The Assistant Vice President, Jill, came to our aid. We followed her to her office and laid out some documents. Jill did as much as she could. We will keep in touch and finish this transaction tomorrow. Thank you! Note: checks are $28.50 per box - hopefully, this fee can be waived!

Courteous and fantastic employees! They are helpful at every branch I visit!…read more Never had any problems at any of the branches. They have had my business for some time.

I made it 13 minutes before they closed. And they were just about the close up too. I wasn't the…read moreonly one rushing to get in either. There were at least 5 more people. 2 before me and 3 after. When I went to the window, I met Imelda. She was very sweet & loving. So thank you Ms. Imelda! And she was beautiful & genuine in conversing with me. Not just being robotic. So that's why I loved her! She also dressed very lovely! I love when they dress so professional and neat! Anywho, I'd say this location is good! Mahalo for reading and have a good day! MALAMA PONO A hui hou...

Here we are again on the monthly auto payments almost do just a year left omg it took forever this…read morebranch is large with almost 10 teller windows omg fast friendly I like this branch Marie

On Monday, June 29, 2026, at approximately 3:45 p.m., my co-worker and I visited the bank to…read moredeposit money. During the transaction, the bank teller noticed my teammate's work uniform and asked if she worked at that specific location. Without being prompted, the teller made several negative comments about our workplace, saying, "Oh, that place is a hit or miss," and adding that the location "needs more staff." These remarks were completely uncalled for and highly unprofessional. As a representative of the bank, it was inappropriate to make negative comments about a customer's place of employment during a transaction. My co-worker became visibly uncomfortable and interrupted the teller by saying she was there to deposit $1,000, hoping to redirect the conversation and prevent any further embarrassing remarks. I believe your staff should be reminded to remain professional, avoid making personal or negative comments about customers or their employers, and treat every customer with respect. Please use this as a coaching opportunity to reinforce appropriate customer service standards. In other words: Lack of tact. No manners. How are you in this industry? I'm sorry, but I am not sorry.

They recently close permanently at Ewa Beach Town Center wher I could just walk to the shopping…read morecenter from my apartment at SunRise apartments. I like the service at this branch but now I have to catch bus or Uber to the one in Kapolie or Waipahu. It's a bummer but I will continue with this bank.

A few weeks ago, a teller suggested I make an appointment to see an advisor to change my account…read more I guess there was a misunderstanding. When I went in today, Ivan helped me out. He was very personable and professional!

Broke Da Mouth Grindz, Capriotti's, Magnolia Ice Cream & Treats, and Consolidated Theatres are all…read morehere. Seriously, some of the best places ever! When you're out and about and need a place to use the bathroom, you can always stop by Consolidated Theatres. They have a really nice public restroom with plenty of stalls, and it's always been well maintained when I visit. After that, make a whole day out of it! Watch a movie or grab a sweet treat from Magnolia. My favorite is their halo halo! On the weekends, enjoy some delicious braised beef from Broke Da Mouth Grindz, or if it isn't Sunday, stop by Chick-fil-A. And if it IS Sunday, don't worry because Capriotti's has your back! Their sandwiches are amazing, and I love that you can get their fries in a cup. There are honestly so many good places in one area. Eat, watch a movie, grab dessert, and even have a reliable bathroom stop when you need one!

Half the cost and if you have manners, you'll be accepted with open arms very local style of movie…read moregoing love it

Central Pacific Bank is located in Kapolei. I went there on a Saturday morning to pick up copies…read moreof bank statements. I entered the bank and was greeted by the friendly male teller. I informed him that I was there to pick up 6 months worth of expedited bank statements of a joint checking account that I have with my mom. I was informed that it would cost $5.00 per statement. The male teller told me to have a seat and he'll call me when the statements are ready. The bank had couple couches for customers to sit on. I sat on one of the couches and waited less than five minutes before I was called up by the teller. I paid $30 total for the statements. I had a choice to pay by card or pay by cash...I opted to pay by cash since I had some on me. Now that I know Central Pacific Bank is open from 9am to 1pm on Saturday I can head there if need to do any banking errands for my mom. I can't do any banking errands during the week days since I am always working in Waianae.

Seriously! When someone comes in for rolled coins, obviously you should offer a bag and band the…read morerolls together! This is how the teller give me the multiple rolls of coins we needed! When did customer service end?!? She had the nerve to act like she gave a hoot about how I was suppose to carry all of this to my car. Please save your fake smile and concern, when you send a customer to their car with $200 in rolled coins with no bag or rubber band to hold the rolls together, you make it easier for a business to say farewell to your sorry excuse of customer service!

Putting in the dough…read more.. My services are quite basic today so it was more of the convenience with lots of free parking right in front of the building and they had four tellers as well which none are in training so it was a great start. This Waipahu location is nice sharing lot with Don Quijote among other tenants as well it didn't take very long to get my banking done in comparison to town location which was nice as I already was running behind on my errands. Thank you!

Banking in Waipahu, Oahu, Hawaii…read more.. First Hawaiian Bank collaborated with four Small Local Businesses and gave away large prizes to Hawaii residents on Instagram. Wow! I happened to be a lucky winner for the gift certificate to Sakura Restaurant in Mililani. Yay! Thank you! Via Instagram messaging, the Social Media Team of First Hawaiian Bank contacted me to complete some forms. I told them that I don't have a printer and asked if I could go to a branch to sign the forms. I chose the Waipahu location of First Hawaiian Bank because Honolulu locations are kind of busy, don't have free parking, and probably don't have as much time to chat. I was right! Located next to "The Rail" station at Don Quijote, First Hawaiian Bank in Waipahu had many open, free parking spaces! They're on the same street at McDonald's and the US Post Office. Outside, I noticed the convenient Automatic Teller Machine. Inside, there was no line at 10am! I appreciated the air conditioning, spacious interior, and bright environment! The teller was very nice. She called the worker who had the information. I signed the forms while having a pleasant conversation! Thank you very much for the great experience and for helping our community!

Wow, I can't believe we closed on my new Condominium in 24 days. I contacted Duncan, Ian and my…read morerealtor Chase some time last year when I wasn't on island yet about possibly buying a home in Hawaii. This was my first home since I've been active duty Military. From what I understand, the VA usually takes a while to process home loans. However, these guys did such an amazing job answering all my newbie questions and explaining what to do and expect next in detail. Communicating important information between 4 people who've never met each other except through Phone text/ voice and emails was flawless. I highly recommend this amazing team to anyone looking to purchase a home here in beautiful Hawaii. Very understanding and easy to work with. Thank you Chase, Duncan and Ian for all your hard work. I really appreciate it.

What can I say, Ian is life saver. I was down but he lift me up. Before him, major bank in Hawaii…read moredenied my request for Refinance but as a last resort, from Yelp to found him in the great rating. So, I called him and telling him about my experience with the refinance with the major bank that did not go through. Ian was very good listener and he guide me through the refinance process which approved in less than a month. If you thinking of refinance, please talk to him first. Thank you Ian for your professionalism.