Central Pacific Bank is located in Kapolei. I went there on a Saturday morning to pick up copies of bank statements. I entered the bank and was greeted by the friendly male teller. I informed him that I was there to pick up 6 months worth of expedited bank statements of a joint checking account that I have with my mom. I was informed that it would cost $5.00 per statement. The male teller told me to have a seat and he'll call me when the statements are ready. The bank had couple couches for customers to sit on. I sat on one of the couches and waited less than five minutes before I was called up by the teller. I paid $30 total for the statements. I had a choice to pay by card or pay by cash...I opted to pay by cash since I had some on me. Now that I know Central Pacific Bank is open from 9am to 1pm on Saturday I can head there if need to do any banking errands for my mom. I can't do any banking errands during the week days since I am always working in Waianae. read more

Seriously! When someone comes in for rolled coins, obviously you should offer a bag and band the rolls together! This is how the teller give me the multiple rolls of coins we needed! When did customer service end?!? She had the nerve to act like she gave a hoot about how I was suppose to carry all of this to my car. Please save your fake smile and concern, when you send a customer to their car with $200 in rolled coins with no bag or rubber band to hold the rolls together, you make it easier for a business to say farewell to your sorry excuse of customer service! read more

Central Pacific Bank - Banks & Credit Unions Near Me - Kapolei, Hawaii

Last 2 times I've been to this specific bank I've had horrible experiences. This most recent time I came was to take out cash from the atm. Tried to go through the drive through but they have a paper sign on it to use the walk-up one. Maybe due to covid. Went to the walk-up atm, and got all the way to the withdrawal but instead of letting me take out cash, it says unable to complete transaction. And yes my pin is correct because I checked my balance inquiry first. Guess CPB doesn't want their consumers to be able to take out cash outside of business hours. As for the time before this, my gf and I came in just to add her to my checking account so we could have a joint account. Signed our names and was told the wait might be a while. We had nothing else to do so we decided to wait. thinking it wouldn't take too long. But over 45 minutes later, we just decided to leave and try again next time. Especially on a weekday morning. But honestly, I've had mostly bad experiences with CPB. Worst was when I purchased my first home. Not sure why I still do business with them read more

Central Pacific Bank - No drove through atm - Banks & Credit Unions Near Me - Kapolei, Hawaii

Just dropped my grandpa off to go to the bank, and they lock the doors and make you stand outside in the hot sun. But the annoying part is the lady opening the door wasn't wearing a god damn mask, and she also ended up helping my grandpa. Your a business, get it together. I couldn't even go in with him, because the lady wouldn't let me in and she was touching his cane... So irritating. Be respectful of people's space. What's the point of social distancing if your not even going to where a mask!!! read more

Always a pleasure going to CPB... it has been my bank since I was 18 years old at the Kaneohe Branch. But I have to say Kapolei is a great one too. Went in and was assisted my Manerva. Made me smile cause my Mom use to say that. Ame when I was little. Very unique and this particular Teller was very kind, patient and knowledgeable. Mahalo for answering all of my questions and politely. Aloha and Keep up the good work! Oh and if you are a customer, stop by Kapolei Branch on February 14 for Customer Appreciation Day! read more

I came here for information to open a new account. Well, I'm actually waiting for the next promotion. Previous promotions included an itouch and a kindle. I like it in here. A/C is nice and cold, location is great, and there's a lot of parking too. I had to wait for a personal banker, so I relaxed in their lobby, which included comfortable chairs and a tv. I recommend avoiding lunch time which was really really crowded. This location even has a safe deposit box and doesn't require a staff member to escort you. read more

Central Pacific Bank - Inside the bank in the waiting area - Banks & Credit Unions Near Me - Kapolei, Hawaii

Excellent customer service. Please forgive me I forgot the young lady's name who had assisted me with my deposit today. Today 5/29/20 @ 12:26 pm first desk to the right upon walking in. She was also managing the line. In and outside. Teller #11 is on my receipt. She was absolutely stellar. I told her what I would do to not walk around with a mask on. She gave me the option to remove it and I did. She was extremely helpful, kind, tentative, and such a blessing. More people like this young lady needs to walk in faith. CPB you have an amazing asset to your company. This is why I bank with CPB. For your customer service. All you need to do is update your dates mobile platform. read more

They should call this the f**k up bank because all they do is f**k up. Here is my situation as of today they pulled out money that shouldn't have been taken out and the worst thing about it is they had two full days to change my progress. Especially when I don't have an account anymore, so if they're pulling out the money where is it going to. Hmmmmmm I wonder bunch of F**K UPS. read more

Well, let's just say every time I've been here for a cash withdrawal, it's been a interesting experience. It's like walking into the Gap for crying out loud, where I'm constantly being badgered with a "hello!" You know, so much that it starts to get a little annoying and uncomfortable? Here at CPB in Kapolei, it's usually with a pretty face. Am I really that shallow? So I ask the young teller "Sheena", after a long awkward bit of silence due to me being a little intimidated by how good looking she is, "So, are you guys supposed to be the friendliest bank in Kapolei?" (Hey, I bank at two BOH's and American Savings - all on the same strip of road as CPB. Not all are as chipper as this place.) She found this quite funny and in fact, laughed nice a winded laugh. All the while, here I am, checking her fingers and wrists for any signs of "I'm taken'ness". Chick's clean. YES! 4 stars Central Pacific Bank in Kapolei read more

I recently requested for a due date on my personal at the Kapolei CPB. I was at the window for 20 minutes waiting while the teller speak with someone over the phone and asking me questions such as what day would I like my date to be and the purpose of the change. After all that, it was then explained to me they no longer offer due date changes because they recently changed their policy. Then why couldn't she have told me immediately instead of waisting 20 minutes of my time and having to answer unnecessary questions. This change doesn't not help or benefit the customer. CPB is the first bank that I have come across that does not offer that option. I would not recommend them read more

Time capsule depositing :) I like that they have a drive through. I hate getting out of my car. read more

Central Pacific Bank - Fun time capsule depositing :) - Banks & Credit Unions Near Me - Kapolei, Hawaii

I opened an account in early 2008 when I first moved to Oahu. I have never been impressed. For one my ATM card expired and I was not sent a new one. I requested another and it took over a year to get it after numerous complaints. In 2016 I needed a small loan. 8 years as a customer and A+ credit and was denied. Another Bank approved me. I later bought a home and another bank approved me, I didn't bother going to CPB. What was really agitating is when they returned a check when Cash was deposited to cover it. I opened a case with their customer service and it was marked as closed. They never resolved the issue. It is illegal to charge a fee and return payments when cash is in the account, but CPB obviously does NOT care. I had to deposit more cash so when it was presented a second time it was finally paid. I was charged a return check fee from the place the payment went to and CPB did not cover it. I had started using a competitor of CPB back in 2018 who was there for the purchase of my new home and very helpful and always resolves any issues. I'm threw with CPB, their commercials are nothing but marketing ploys and very misleading. So thankful I now have a Financial institution in Oahu who actually cares. I wish I would've found them first. read more

They charge $50 for an international wire transfer. I've stopped doing my wire transfers with them after being charged $50 once. Parking is free and they share the same lot as Kmart. read more

This is the best bank if you don't want to wait in line . The service here is great I love the tellers they're nice and friendly Everyone's always smiling and most of all there is ZERO line!! This is the best bank if you re in a rush!!! read more

I usually bank at the main branch but when I am unable to I visit this branch. Clerk are friendly and not sure if I go at a good time, but service is fast and no lines. read more

First time to ever bank with CPB & We are completely dissatisfied with the way we were treated by the Teller, Supervisor, Branch Manager....all the way to CSR Reps! We had a car loan never missed any payments & PAID IT OFF IN FULL IN CASH June of this year. Till today's date we got nothing but the run around from the beginning! First we were told the Title will be mailed to us in 10 business days. 10 business days came & went! Then was told a month after "sorry there was a delay". This month we were told by several different CSR Supervisors to Managers I guess that was on staff every time we called that the Title has been mailed out! FINALLY as of today's date we get a call & it's already been more than a month since we PAID IN FULL that another Manager claims "it's been mailed out last Friday by her personally & IF we don't get it by this week then a copy will be sent out(?)"! I'm not sure how this usually works but we already SOLD the car & need the Title by this Friday! Hopefully we get the Title & this is the last call we need to make to this bank! COMPLETELY UNPROFESSIONAL SERVICE on so many different levels!!!! Would not recommend this bank to anyone for anything! & definitely WILL NEVER BANK HERE AGAIN!!!! If I could I wouldn't give any stars! read more