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Ceramic Tile And Natural Stone

1.0 (2 reviews)
Closed • 9:30 am - 2:30 pm

Services - Ceramic Tile And Natural Stone

Countertop installation

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14 years ago

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12 years ago

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Stone Masters - Granite Countertops

Stone Masters

(7 reviews)

I was highly impressed with how above and beyond the owners went to make sure I was happy. Even…read moretexting me to let me know the status of my order. Very professional and the quality workmanship was top notch. I highly recommend Stone Masters.

We went to Stone Masters looking for a new countertop for our bathroom. After talking with Eve, we…read moredecided on a white quartz for the top and backsplash. As we had purchased bowls to go on the countertop, we asked about having the holes cut by the installers for the drains and faucets which she indicated could be done. We opted to have their staff remove and dispose of the old countertop which had built in sinks. They removed the old top with only one very small spot to touch up as the new backsplash was going to be 2" taller than the existing one. They then created a template for the top and took it back so the new top could be cut to fit. When the top was ready, they called and arranged a date and time to do the install and cut the holes for the drains and faucets. The top fit snugly into place. We showed them where we wanted the bowls and faucets. They marked the spots and cut the holes. During the cutting they had a shop vac that caught almost all of the dust from the cuts. The back splash was cut outside and brought inside to be glued in place. The end product looks great. We arranged the connection of the bowls/faucets separately. A professional job from start to finish by Stone Masters.

Re-Bath - Re-Bath El Paso/Las Cruces

Re-Bath

(10 reviews)

My family had an extremely poor experience with Re-Bath of El Paso during my parent's bathroom…read moreremodel. From the beginning, it was clear that the ReBath team did not have clear communication among themselves. The consultant was able to answer all questions, but it was later discovered that answers given were incorrect. When changes or decisions needed to made, management took it upon herself to make those decisions for my parents. From the consultant to management to the installers, all gave inconsistent information, which led to confusion and mistakes throughout the project. Management was also lacking. There did not seem to be clear oversight or accountability, and when issues came up, they were either ignored or addressed far too late. Communication was inconsistent, and it often felt like no one was taking ownership of the problems. The consultant sent out was not properly trained. When management was asked regarding training, she stated she does not go over new contracts completed by new consultants to correct mistakes. One of the biggest issues was that incorrect supplies were orders, which cause unnecessary delays and added frustration. Instead of resolving things efficiently, the process became drawn out and disorganized. We were informed the project would take 4 days to complete. It ended up taking 4 weeks to complete due to having to reorder supplies and scheduling conflicts. Overall, what should have been a simple remodel turned into a stressful and disappointing experience, especially for money the company charges for products and installation. I would not recommend ReBath of El Paso based on my experience.

Extremely disappointed with ReBath & definitely wouldn't recommend. It's unfortunate I can't go any…read morelower than a one rating. Shower stall update should've been completed in 3 days. Five months & still counting. Still having issues regarding bottom metal frame holding water & causing foul odor. False advertisement on the number of days to complete work. ReBath is absolutely not with their customers every step of the way. Repeated excuses for not having parts on hand, repeated ordering & reordering for more delays. Lack of communication and providing follow-up calls or texts throughout the process when unexpected changes occurred on their end. It's amazing that the Customer Service Manager tells you she will call or text you on a particular day, but fails to say what month and year. Apparently, their customers' time isn't valuable or important to them. Their glass company, Arizona Glass cut the shower glass incorrectly among other things after two measurements being done by ReBath. Several damages caused to kitchen cabinet, electrical outlet, scented oil freshener and lotion dispenser, razor blades left in front yard and mixing cement inside. Fine cement powder in Master bath & bedroom. What a nightmare to clean up this mess. Customer General Manager gave a $50 gift card & $2,000 discount, which she stated was fair and reasonable. Final bill received only showed $700 service interruption discount from ReBath and $350 from Arizona Glass. Customer General Manager's word obviously means nothing because she blamed the corporate office. A Customer General Manager apparently has no say in offering discounts but also makes no effort to inform customers once the corporate office makes its final decision. She offered to speak with the owner to see if he would consider the original $2,000 discount. After a week of listening to her say "I'll call you back tomorrow morning with the status and she never provided one until we went to the ReBath office and they were willing to give us a $1,000 discount. Hard to believe no one has had any problems with this company. Went to the Better Business Bureau as well as the ReBath website to look for reviews. There were no complaints or reviews with the Better Business Bureau. If there had been, we definitely would have gone elsewhere. Don't waste your time, money or energy with this company. Look elsewhere. We regret ever having hired this company. They have failed to earn our trust in their work and product.

Ceramic Tile And Natural Stone - countertopinstall - Updated May 2026

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