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    Ceramic & Hardwood Installers

    5.0 (1 review)

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    McSwain Carpets & Floors

    McSwain Carpets & Floors

    (4 reviews)

    Good news - great selection and quality installation…read more Bad news - the work takes forever. We started this process on March 5, 2021 and the work is still not done and it's November 22, 2021. Yes, eight months (going on nine) for a residential flooring job. And did I mention, it's still not done? Worse news - the agreement was we would give significant down payment and the balance would be charged once the work was completed. The work isn't done and we got charged. This is after several dozen calls (no exaggeration here) from us in the past few months asking for updates. We have been promised returned calls that never materialize, we have been promised that someone would call us "later today" or "tomorrow", we have been promised that the work will be completed next week, etc. McSwain then sends a guy that is supposed to get projects back on track, he takes a look at the (lack of) progress, assures us that he will get this on track and "take care of us", and gave us his mobile number to call. The result ... not much. More unreturned messages, wrong pieces being sent, contractors still leaving with the work unfinished because the needed parts weren't shipped, or the previous contractor didn't do the job correctly so they couldn't finish theirs - and more inanity. This has been a total poop show and I wish I was making this up or even exaggerating a little bit. And did I mention, it's still not done? Finally, they call us back asking us why the account isn't closed (paid in full)! It's not closed, because the job isn't done. So we call back, no answers, no return calls, and they start running up our credit card without permission. And did I mention, it's still not done? So - buyer beware, be patient, and guard your credit card information! Nothing would make us happier than getting this resolved.

    I contacted my local store to request a quote on a product they had on line.The sales guy told me…read morehe didn't have it in stock in the store and that he would have to call the main office.I never heard back from him.My husband went in person spoke to the same guy and was told the same thing.He never heard back from him either.I contacted the main store in Cincinnati and had to leave a message but no one called me back.Very poor customer service.They lost a good sale we were ready to purchase a product they listed as in stock in their warehouse.

    Bockrath Flooring and Rugs - Bockrath Flooring and Rugs

    Bockrath Flooring and Rugs

    (10 reviews)

    I used Bockrath's rug cleaning service for my oriental rugs. They came back almost unrecognizably…read morebright and clean. The colors seemed to glow as if brand new after over thirty years on the floor. Cameron, Brad and Marshall were the pick up and delivery guys for me, and they were so careful with my antique furniture, and measured the rug and my room for perfect placement of things. I highly recommend Bockrath because of this element of their service.

    I just had my carpet replaced in three bedrooms and the entire basement, including the stairway…read more When I looked at the samples, I was worried about how the big picture would look. However, Doug Bockrath was very helpful in picking out the samples. Also, I wanted a new area rug for my family area along with a matching round one for under my breakfast table adjacent to my family area. They did not have a round one, but their in-house crew was able to take a second rug just like the one I purchased and cut it into a round and seamed it along the entire edge. It looks amazing! Kudos to their in-house people that did this. They were fantastic. Lastly, their crew that laid the carpet did a great job matching the seams. They were very courteous, cleaned all the mess and took it with them. I was also pleased that they moved my big furniture for me. A big shout out to Art, James and Anthony! Overall, everything was a great experience, and I highly recommend Bockrath Flooring.

    Ceramic & Hardwood Installers - contractors - Updated May 2026

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