We have a 2022 Rockwood 5th wheel and a 2022 Ford F350 (short bed) that now have damage done to…read morethem because of negligence on behalf of The RV Clinic. Our camper turns at the pin box (Curt Turning Point pin box) not in the bed of the truck, the pin box has a wedge installed to lock it out from turning in the truck bed. They moved our 5th wheel and placed 2 bolts into the back of the Curt Turning Point, we have owned this camper since 2022 we have never had bolts in where they placed them. We dropped our 5th wheel off at The RV Clinc (July 26, 2025) to have the entrance door replaced and one other minor repair done. We picked the 5th wheel up on July 2, 2025. I went in to pay for the minor repair as the door and the labor were being covered by Lippert and Rockwood. Jessica Miron asked if we needed help hooking up I said no we do this all the time she replied I figured that. My husband and I hooked the 5th wheel up (we do the same procedure we do every time we go camping and is recommended by Lippert), drive across the back parking lot go to make a left hand turn around the building and we hear a terrible noise. Nelson (employee of The Rv Clinic) comes running out and says he knows what happened he left the bolts in the pin box. As he is taking the bolts out I asked him if that hurt the hitch at all, he said NO. We leave The RV Clinic turn left off of Tahlequah Trail on to SR 73, my husband applies the brakes because of red light (across from the Shell station) (he was going 20-25 mph) and the 5th wheel comes up into the bed of the truck and stops up against the rear window. I get out to access the damage, the camper is damaged, the truck is damaged and the tonneau cover trashed. I tried calling The RV Clinic no one answers, I left a message of what happened and said that we needed help. I started to walk back to The RV Clinic and Nelson and another employee are on their way and pick me up and asked what happened. We get our truck unhooked and they went and got a long bed truck and placed the bolts into the hitch (that they forgot to take out originally) take it back to the shop and remove what is left of the bolts that hold the wedge on. (The bolts sheered off when we were at their shop when we went to make the left hand turn around the building, hmm I was told no damage) When we were back at their shop and they were taking the sheered bolts off the owner Joshua Miron keep saying to my husband do you know how much this is going to cost you referencing to the tailgate, 5th wheel, and tonneau cover he said it repeatedly. I said to my husband he isn't taking any responsibility for this at all. When I asked him what kind of information we needed to get from him he said like what and I replied like the name of your insurance company. He said this was a parking lot incident and that is the responsibility of our personal insurance , and I would have to speak to his wife for that information but she had gone to book club. I went back the following morning to speak with her she gave me the name of their insurance agent and stated that she talked to him and was told your truck,your camper, you were towing your problem. They are taking no responsibility whatsoever. We would have taken it back to them for the repair to the 5th wheel. We understand that stuff happens, but when you laugh and say I see those bolts sheer all the time and won't take any responsibility no way will we ever use them again. (I spoke to Rockwood & Lippert about bolts sheering off and they both said if that were case they wouldn't be making or using that hitch) We took our 5th wheel to the manufacture (Rockwood) for the repair, so a door and the installation that didn't cost us turned in to us paying out over $1,500.00 for their negligence (stayed in a Air Bnb, gas and food plus deductable on both vehicles. Plus the truck will show up on Carfax as being damaged. Total damage $8000.00 to truck/camper. Also they left their brad nailer in our camper. Yes I returned it to them. Beware if you take your camper to them make sure you check out everything!

AWESOME customer service! Josh and his team are fantastic! They went above and beyond for me. Josh…read moreis very knowledgeable and skilled. I dropped my camper off early July they went over all the details, prices and came up with a plan that worked for both sides. Communication was open and seamless. They installed new awning fabric and awning hardware, cleaned and resealed my entire roof and some interior work! Very satisfied customer. Places like this are getting harder and harder to find if you have any rv/camper needs stop looking this is the spot.