The testing and installation took some time, but is was winter. Installation went well and I was…read morehappy with the result. They had a router I could purchase and they would set up (not included). The router quit working 2 months later. They told me to contact the company (Ubiquiti--Aircube). The troubleshoot community had similar issues with no resolutions. Trying to contact support, the product is no longer listed. Calling Intermax again, they refused to take back the faulty router. DO NOT buy a router through this company. Buy a router through a company that stands behind their sales. Update: a couple of weeks later Intermax apologized and offered a free replacement. They are working to fix this issue. I am happy with their service and their customer service follow up.

I can't reach anyone on the phone (stupid AI interface [WHY?] and waiting 30 minutes on hold…read morewithout speaking to anyone yet?) I give up....So, they were the only ones who could give us semi-decent service 4 years ago, never really reliable running 5G from a cell tower was intermittent, NEVER a great value either, they kept promising fiber. WELL, Ziply came in with 5GB FIBER fiber optic cable about two years ago and we relegated Intermax to $$$$ backup. Now, I can't even reach them to talk about service or billing. Don't bother trying to call them to reach customer service. I'm going to send them an email to cancel service I guess.

The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

My wife and I recently moved over to TDS for internet and mobile services, as we could no longer…read moreafford all of Spectrum's overpriced and technically challenged and inconsistent services. We had a successful porting of our Spectrum data to TDS on our iPhones, thanks to Dana at the TDS store in Coeur D Alene, ID on Ramsey. Dana is extremely knowledgeable and competent with the complexities of this process. In addition, she was very patient, thoughtful, and an absolute pleasure to work with! We wish to recognize Dana for her outstanding customer service in taking such good care of our mobile phone needs. Top marks to Dana!

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

My Family upgraded 4 iPhones with this store over the last 4-5 months. Purchased cases and screen…read moreprotectors for all the phones too. My son's screen protector cracked, and he went in the store to get it replaced with the insurance. He was told he did not scan the QR code for the product and he was out of luck. He left with the same cracked screen. Be better.

We want to give a sincere Thank you to Shay. She is the most helpful and sincere representative…read more The outstanding qualities she holds you can't train in your store. These outstanding qualities are a true part of who she is. We are hoping you honor her for the amazing employee we know she is. Thank you Thank you Shay!! Mike & Julie Durand

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows