The worst company in the entire world!!! I've been trying to get my Mom's account closed for several months, she went into a nursing home! I never got a disconnected number in July. I've been dealing with them constantly and no one is proficient in their jobs and don't give a crap! All they want to do is Bill you for services that are not provided!!! It took me 5 people and two hours to get my charges reversed! I spent extra money to use my credit card so I would have confirmation! Guess what they still billed me for the services. I disconnected in July and it's almost November and I got another bill today when they said I paid my final bill in October. Again I had to scream at the representatives to even understand what I have been going through. The women reversed the charges for me and gave me a confirmation number! I bet it will happen again and again because they can't handle business appropriately! I would love to get a lawyer and sue them for harassment! I kept telling them your going to give me a heartache and my husband will be a very rich man when he sues them for every penny they have! I've been fighting to get a label to send my Mom's modem back. They told me to take it to a UPS store well guess what Centurylink is not in the state of NV where I live so no can do! I had to call again to get a label sent by email and it took a half an hour to get the women to understand my email address. We are sending the box w a paper label and pray they accepted that! Thank Goodness Nevada is smart enough to kept Centurylink out of our state! The worst company and customers service in the USA and I would highly recommend not using them for any services EVER! They are a fraudulent company as far as I'm concern and can't wait for the day I don't have to deal with them again! It may take years!!! Also there associated with Direct TV! I cancelled my Mom's Direct TV in June and sent the equipment back as soon as I received the box with the label and guess what I got a bill telling me I never returned the equipment and I owe a non return fee and late fees over $200! Thank Goodness I took a photo of the send back label or I would be screwed! Now I have to wait another two weeks for investigation to reverse my charges for that issue! The women says we won't send you to collections! Well you better not this is your fault and your issue! I've done everything I'm supposed too do! Why can't people do their jobs anymore? read more

I finally got signed up and the installer/installation was great. However, the bill was $250 (it was supposed to be $29). I was on the phone for over an hour (with several transfers) before I finally got this taken care of. I cancelled the service and was told that I would receive a return label for the modem. No return label ever came (this is the most non-responsive company I have ever dealt with). I called again to inquire about the return label. The phone representative said that one was never shipped. He would send another, but that he wasn't sure the credit would be recorded and told me I should check back a week after I returned it to make sure that they had recorded the return. He said sometimes people accidentally get sent to collections because Century Link doesn't always record the returns. Wow...I didn't know a single company could have so much incompetence at every level! I switched service to Comcast and my experience with Comcast's small business service has been great! I had a single representative assigned to me with his DIRECT NUMBER. He has followed up to make sure everything has gone well and carefully explained all of the fees and charges. I am not a fan of Comcast's residential service (although it is a hundred times better than this experience with Centurylink), but their small business service has been stellar! read more

We switched to Century Link as our internet service provider amid assurances of higher speeds. The rate was ok also. But I started getting a funny feeling when I was told the rate would jump up after a year- but I could keep it low if I called in and threatened to leave. What kind of odd market practice is that? Then we were told higher speed wasn't "available in our area" after all. After being sold a bill of goods and false promises. Then our internet went down. After quite a bit of wasted time and searching, I found the repair number. Then was all the recordings and "heavy call volume" delay excuses. Finally we reached someone. A few days later, a nice fellow comes out. Then we got a recorded message that it was fixed. You guessed it. It wasn't. So now we are in the third week of poor service. So take your company and shove it Century Link! I was a few days late paying my bill last month. Bam! Nice fat late fee added. But they shrug off endless poor service. A second fellow was out to fix it again a few days ago. Nope - still busted read more

Is there a rule about internet providers being crooks? We switched from Comcast to Century Link because we had awful service and kept having to call about weird extra charges, we decided to give Century Link a chance. The first couple of months the connection had been absolute crap, after several phone calls we were finally told that we hadn't had the connection that we signed up for, which is why our connection was so weak. They said they'd have someone out to fix it. No one showed up. We scheduled times for someone to come out and repair our service 3 times before we actually had anyone out. The guy who came out was nice, fixed it and said we wouldn't be charged. Then on our next bill we had an $85 charge for him coming out. My husband called, because we were told we wouldn't be charged and it was not our fault they hadn't given us the right service, which we had been paying for. After a couple of transfers, my husband was treated rudely and told we would have to prove that we were told we wouldn't be charged. What?!? Absolutely awful service all around. I won't go back to Comcast, but I definitely will not stay with Century Link. Awful. read more

WORST OVERSEAS CALL CENTER EVER, and that is saying a lot. I have been frustrated with overseas call centers in the past but these guys are beyond WORTHLESS when it comes to "customer service". Spent almost two hours on the phone over the weekend trying to create a service ticket, due to a large truck had knocked my line off the pole and it was blocking the neighbors driveways. During three different phone calls, I got transferred 10 times! Problem is still not resolved, and we have not seen a service tech yet. read more