not that centurylink cares, but I wanted potential customers to know they should expect random 50% bill increases... caveat emptor

Horrible service they instruct there employees to lie to the customer full of empty promises

I have been a customer since 1990. Today I disconnected my service. I was told four years ago I could keep my email for a small monthly fee after I lost my job due to the Covid. After multiple awful customer service experiences I decided I've had enough. When I called about my bill yesterday it was 121.00. Today it's 177.93. So what is the extra 56.00 for? No one could tell me. I tried to pay the bill but was told it was 3.00 to pay it or 10.00 if I paid using an agent. I said I had not received any statements. The agent said she would switch me over to paper statements for 2.00 a month. I declined. They also have 18.00 late fees which are irreversible. Imagine - I have been a customer for 35 years! No accommodation, no compromise, no we're sorry to lose you, thanks for being a customer all these years, let's see what we can do to help you , nothing - the agent just hung up. I called four times. Each time I was told that a link would be sent so I could avoid the 3.00 fee to pay my bill. I never received the link or the text they supposedly sent. The first bill for the internet was supposed to be 179.00 now it's 258.00 a day later. Agents are argumentative, keep interrupting and don't care about a solution. Atrocious, uncaring customer service agents. I don't understand why Centurylink are still in business. read more

If I could give a minus 5, I would. My elderly parents are in Scottsdale, and my sister is in California. Between my father and my sister, they have spent countless hours/days on the phone with this horrible company....The issues are never dealt with. It's completely frustrating. The right hand doesn't know what the left hand is doing in this company. They pass you from one person to the next. They tell you they will be out tomorrow and never show up. How can this company still exist? Unfortunately, there is only one other provider in their area which also has low ratings. I would say avoid this company like the plague if at all possible. I can't stress this enough. Horrible, horrible service. read more

do not get century link! they have an automated system that will not let you disconnect service. it will keep going around in circles until you get frustrated. they will not let you diconnect at all. read more

Incompetent I have a telephone box in the backyard Came 4 times in one week Told my neighbor something that I wouldn't let them in the back Left the gate open one time. I have a dog and a tortoise that could have escaped Left the cover for the telephone box open with exposed wires read more

CenturyLink - Internet Service Providers Near Me - Phoenix, Arizona

Centurylink has the worst customer service in the world. It gets worse all the time. I have been without landline service for a month. They were supposed to forward my calls to my cell phone but forwarded the calls to some random business. I notified Centurylink and even told them the business they had the calls going to. I have made calls, tried online live chat, and exchanged numerous emails, and have been dealing with a so-called "Customer Advocate" for days and still can't get anything done. I would give them minus 100 stars if I could. If you have a choice of providers for phone, internet and TV go with any other company than Centurylink. Look at all the reviews, it is so obvious they do not care about their customers. read more

I had a technician come to my home who was very friendly and nice to fix the wiring to the main box. 4 days later my service was out again. So I called customer care and politely listed my issues so they'd know up front. I'm not sure if it was the language barrier, bc they seem to be based out of the country. But the guy Emielgidada disregarded my initial issue about my payment and proceeds to keep repeating the same thing like a script being read. Once I requested a manager, he refused, told me to hold then hung up on me. I called back to make a formal complaint explained the situation to the next rep who was empathetic and tried to help but when she tried to get a manager on the line they had both her and me waiting for an hour and 30 min before they informed her to advise me they would give me a call back. That I have still yet to receive at 11 at night smh. Now I still have no service and work from home so I've lost out on numerous days of work. Who ever took over this company needs to seriously re-evaluate the customer service aspect bc customers​ keep the money flowing. After being a loyal customer for 10+year I was definitely mishandled and I'm appalled, I will be switching providers this week guaranteed! read more

Wow. Atrocious. Only got the one star because you can't give zero. My son is moving into a new apartment, where you can only use Centurylink for internet/cable. He moved in on April 11. On April 6 he called to have it hooked up, but they couldn't bother themselves to get out there until 4/17. On 4/16, he got an email saying it was cancelled. He spent 4 hours on the phone, finally getting someone to say they weren't sure what happened, but got it rescheduled for 4/22. On 4/18, he got another email stating the 4/22 appointment had been cancelled. Both times he was given the reason that Centurylink didn't service that building. Patently untrue. We got the number of the local sales person, who has a problem returning phone calls, or texts. If you have an option, do not use this service. read more

I signed up for the savings ($126/ month).... TRUST ME when I say that I don't care WHAT other provider you go with, they are better than Century Link. I have never had worse customer service in my 36 years, and I have lived all over the country. DO NOT SHOP THE PRICE. You get what you pay for! read more

I have been dealing with this 1 star company should be 0 star company since April 2015! I bundled with directv who gets 5 stars in my book. Directv needs to divorce centurylink immediately! 0 customer service . Abrasive reps & managers! Although I have $0 balance . Cynthia from centurylink shut off my directv yesterday! I was on a 3 way conference call for 2 days! Centurylink refuses to budge or uphold their end of the deal. Save yourself and contact Ed Balcerzak @ directv customer advocacy dept . He promises to resolve within 24 hours!? Sonya with directv gets 5 stars ! Eeek me thinks not read more

CenturyLink - Eek me thinks not - Internet Service Providers Near Me - Phoenix, Arizona

I have never had such a terrible experience with a company. Our phone did not work, their tech support said it was on "my end". Finally they came out and found it was a line broken at the pole. Fast forward two weeks - it does not work again. Tech support said it was on "my end". They sent someone out who was unable to find a solution. We decided to cancel our phone line and move to Cox. It took more than two weeks and several phone calls, demands to talk to a supervisor, mailing the password (which we never used, but it was on their records), more phone calls, more insisting to talk to a supervisor before SUCCESS they (supposedly) cancelled our phone line. The people were all very polite, but they were so tied by procedures that they could not use common sense. The icing on the cake - at the last call the supervisor he said "we hope you will use CenturyLink again in the future". Really - did he even think about his statement!! Just waiting to see if we receive another bill for a dead phone line. read more

Zero stars. This is a worthless company that doesn't give a crap about their customers. I am a paying costumer, but only and I mean ONLY BECAUSE they are the only option. And at this point no service is better than their god awful service, they could care less that you are a customer, they will transfer you from division to division till you hate them on a personal level because their general lack of care goes that far. This company is absolute garbage, and have no concern for their customers and should be as financially bankrupt as they are morally bankrupt! read more

Don't do it! While I had a fantastic sales experience with Adrian, dealing with Century Link is a disaster. First... a very professional and competent installer explained to me that because of where I'm located, a second line would need to be run to my house at my expense, and because of the distance from the box, I would not be getting the 100mps speeds as promised. No problem, I get that. Now the fun begins. There is no customer service number on any of the documentation I received. There's an 800# on the website, but Adrian already warned me it's staffed out of India and the service experience is not good. So I called Adrian to cancel my service order and close the account. Got an email a week later about rescheduling, so I gave up and called the 800#. First, after explaining the situation, I was disconnected. Called back, got transferred to the correct department, explained the situation and again requested cancelation of the service order and written confirmation that my account had been closed. Shortly thereafter I received an email that the service order had been canceled. Nothing about the account. I've done customer service for 30+ years. IT'S NOT THAT HARD! I called back on the 800#, again, and asked to speak to a supervisor... and they disconnected me again. Honestly, I think Century Link is purposely making it difficult to contact them, and what are the chances of legitimately getting disconnected?? I know it's a crap job. I try to be pleasant. But this is ridiculous. I'll stick with Cox. At least their customer service is competent. read more

Tsk, Tsk, Tsk. 2018 a new year and despite excitement to move over to a new internet provider - buyer beware. I've never been so disappointed over an 8 week process. Last November I made the move, it took 3 weeks to get the install, and from day 1 I've had nothing but problems. Check your neighbors, neighborhood. Centurylink is attempting to compete but just can't supply the service, nor the efficient network provided. I've had 7 (count them 7) service visits, and every day since installation I've had to reset my modem to get medioccher internet service. Cox at worst provided more (at a higher cost of course). I'm so sad, disappointed and can only say (through no fault of the many many reps and service techs who came by...) Beware. I'm proceeding to have it all pulled out this month. read more

If there was a way to give negative stars, I would give negative 100. Absolute WORST customer service of any company I've ever dealt with. Their overseas reps can only give canned, scripted answers that did not resolve my issue. My bill hasn't been right once in almost a year. If you are considering signing up, DON'T!! read more

If there was -star reviews I'd give it a -5 star. Worse company ever. Every time I called to get my internet transferred they would hang up and via chat wasn't nearly helpful. What happened to caring for customers? read more

I've had Century Link for only a week so I'll give two stars for now. The future is yet to be determined. So far, so good, but... Century Link came and installed new internet service at my house after I dumped Cox, and they had to run the service along the PHONE line (land line). Mine was long ago ripped off the side of my house (when it was a rental) so the technician re-did this and that and then -- hold on to your ponies -- ran a skinny wire from my phone box on the side of my house, through my back yard, along the back border fence, out the gate, took a diagonal to the other side of my alley, went down the opposing alley wall, crossing my neighbor's back gates they use each week to dump their trash, and then the wire (oh my god) is physically wrapped around the phone box in the alley and, I assume, plugged into the box because my internet is working. But my god, they have to be kidding. MUST BE KIDDING. We have a ton of traffic on this alley, trash and recycle, etc.. Now I'm going to go buy some kind of tough rubber matting and nail it into the ground to cover this damn wire out there before the garbage trucks comes roaring by and rip that thing right out of its staples. Holy god almighty, people. The technician told me that Century Link won't come and trench any time soon. "Some of my customers have had exposed lines for 12 years." HA, I'd laugh, except I can't. UPDATE: It's April 2018 now and the Century Link guys have come out to trench and put the line in the ground. BUT, WOW again. After a couple preliminary visits to sketch out my yard and double-checking the lines, I came home from work the other day and found out the team of Century Link guys had gone into my back yard, trenched, laid the line, refilled the dirt and were out in the alley when I spoke to them. I HAD NO CALL THEY WERE COMING OR THAT THEY'D EVEN BE THERE. No blue stakes were placed, nothing. They just let thmeselves into my back yard, did the job and that was that. No note. No work order left. No nothing. Not one shred of paperwork, AGAIN. Nothing. And I have a dog. Thank god she didn't run off. Is this the way they do things? For real? They found my key and UNLOCKED MY BACK GATE for christ sake. I still can't believe it. Be sure to keep your eyes open with these guys. I'm glad I have internet but wow, at what expense? read more

Literally the worst company I have ever had to deal with. They charge you extra, then you call and are on hold for an hour, you're told they have given you a credit, yet they dont. So then you call again, and the cycle repeats FOR MONTHS. My issue STILL hasn't been resolved. Worst customer service agents ever. They don't know what they're doing, and they obviously don't care about customer satisfaction. I wouldn't recommend this company to my worst enemy. read more

Hard to believe that a company can earn an average 1 star rating at each and every Yelp registered location UNLESS you have had the misfortune to be one of their customers. Then you wouldn't expect anything more. As a small business owner it makes me sick to see a company like this take advantage of people and get away with it. Even worse since they duped me as well. Run away and believe all the negative reviews. I am sure that Centurylink has earned every one of them. read more

This company really really sucks bigtime. Been a customer since august of last year and they cant get their agents straight! Everytime i have an issue with my internet, i call to speak to a representative, i speak to them and if i have an issue they transfer me from person to person and i end up getting hung up all the time! Ive called about 8 times in one day and they all hang up on me! Very very very unprofessional of them! Hate this service but i have no choice! read more

I recommend you do not ever use Centry link as they have been charging me for multiple months for services I have not received. I've spent multiple hours and hours upon hours with multiple people on the phone trying to resolve this with no recourse. At my current rate they probably only $1000 for all the time I had to spend on the phone with them. If you use Centry link you are a fool read more

If I was able to rate a 0 I would. First off their service never works! When you call, you can't understand the people and they don't listen well. Supervisors are never available to speak with. I am now on 27 minutes of holding while making this review. Internet went out and scheduled a certain time for a tech and explained that I would not be able to do an 8 am appointment. The rep confirmed the correct time then scheduled 8a. I was just disconnected after holding for 29 minutes to speak with a supervisor. Hate this company! read more

My husband ordered service about a week ago. Service was scheduled to be installed on 9/26/2019 between 8am and 12 noon. I called off of work to sit and await the technician. That time came and went with no call or corespondent ever from Century Link nor the technician. I took my lunch break to chat online with an agent concerning the issue. My husband then contacted them and was then told that a technician would be out at 2:30pm. He informed my me to again be looking out for the service technician. AGAIN... that time came and went. No call from the technician, or from Century Link. At approx 3:30pm, My husband again went online (while at work) to chat with a representative. He was then told that there was a discrepancy with getting a technician out to my address, and that it could take 4 to 5 WEEKS TO GET IT RESOLVED! (He has the chat details to prove this case!) WHY DID IT TAKE AN ENTIRE WEEK TO TELL US ANYTHING? Why didn't anyone contact us about anything? Our children needed this internet for school! He has contacted them on FB messenger AND Twitter as well. He gave the account information, AND details on what happened. They would only ignore our pleas, and avoid our calls. I hope anyone looking to use this service would turn the other way and not look back. This is terrible customer service, and they don't deserve to be in business with how they treat their potential customers. read more

Absolutely horrific service. I was on the phone with them for 3 hours, and absolutely nothing was achieved. I'm supposed to be getting 40mbps, but I'm lucky to get 8mbps. This company is trying to do everything online, and it's not possible. I'm on CenturyLink Simple. Let's just say no one can access your account except you. Seriously. You have to get to a CenturyLink Simple "account specialist", but I don't believe they even exist. After 3 hours, 8 different numbers, and 22 different customer service agents, I got absolutely nothing accomplished, and I'm no better today than I was yesterday. It's a shame Cox and CenturyLink have a monopoly in Phoenix. Both are just as bad as each other. Both are committing fraud by misrepresenting the internet service speeds they provide in my area. Bring on Google! read more

Century Link the worst internet in world they suck ass unfortunately have them for 2 years after 2 years I want to dump them

I would give a 0 star if i could. This is the ABSOLUTE WORST cable and internet company that's ever been in business. Good luck getting thru to anyone in customer service who can help. They're all from the Philippines and will say they're transferring your call then hang up on you and not call back. I've been trying to transfer over my internet service for A WEEK NOW. I was told someone would be out June 10th to set up service. No one showed. I called customer service to be told my order is on hold and they'll reach out to me this week. I work from home and am in jeaporady of losing my job!! Half of them don't speak English and are not helpful at all. I've been hung up on every day that i call and stay on hold for hours trying to get a resolution. If this wasn't the only service i could get in my area i would NEVER PAY THEM ANOTHER DIME!!! If you DO NOT have to have century link please please please choose ANYONE ELSE. You will not be happy with this company at all. They are TRAAASSSSHHHH read more

What good does it do pay you 100.00 a month when your people are sitting on their a $$ with the recording on! or when you get the dumbest one alive in history? great buss. practice their people! read more

When it comes to customer service CenturyLink is horrible. I wanted to cut back the service I have. I tried to do it online, but apparently this is not an option. You have to call them to change service. I decided to drop premium channels (HBO, Showtime, Starz, etc.), and get rid of two receivers which are no longer in use. I called and spent about two hours trying to explain what I wanted to do, and was transferred 6 times to the supposed "department" that could assist me. When I got to the 6th "department" it became rather apparent that this company is trash! It seems that the responsibility for my request belongs to another "department" Instead of trying to help, they tried to sell me Direct TV. I will close my account and move on to another internet provider, unfortunately my choices for another provider are limited and their reviews are not any better than CenturyLink. Finally, I will "cut the cable" and go to a streaming service for the entertainment channels. All I need is a stable internet service and hopefully will get that with another company. read more

Do NOT get Century Link. They have the worst customer service and it's a company who is only after your money. There were MANY situations where I had to overpay. And it wasn't a $35 fee, I'm talking about 100's. I got fed up with their service and switched over to Cox. I had the bundle deal with Direct TV. I was under the impression that that since I had the bundle my services for both Cable and Internet would disconnect. Century link failed to contact me even though they had my phone number and email. Instead they kept charging me until the bill racked up $800. No contact from century link was ever done, the collection agency was the one that contacted me. I tried calling Century Link to see why I was being charged so much, NOBODY could help me. Since it had been a year that I wasn't with Century Link they couldn't pull up my account. I was legit transferred 8 times! I even spoke to a specialist who then transferred me BACK to customer service. At that point I knew century link was USELESS, so I made a dispute with my collection agency and they cleared the full $800. $800 is a ridiculous amount for Internet service that is less that $50. read more

I have been paying for phone service, local and long distance for 26 months and the line was never activated. I kept calling and getting the same run-around as others report here. Incompetent and rude customer service was all I got after hours of trying and waiting. at 29.00 a month for 26 months i have paid 754.00 for no services. I had a stroke and my wife tried calling 911 in a panic from our un-activated phone line as I was laying on the floor. If this is the type of service they offer, do yourself a huge favor and find any other company. No one at their customer care department can authorize any refund or compensation. read more

We are not getting CenturyLink service- a house down the block is. Our yard and our neighbor's have been dug up starting the FOURTH week now. This is unacceptable. The contact number given when the work was started is for the contractor. They will get back to me "today" about when work will be completed. It took a couple phones calls to get the complaint line number with a wait time of 15 minutes.How many complaints are ahead of mine?? Should you have CenturyLink dig up your yard get a number for CenturyLink and a written date of completion from the contractor. PS after waiting 15 minutes and stating my complaint the line was disconnected on their end! Won't give them even 1 star for customer service. read more