I recently canceled my CenturyLink internet and no longer do any business with this company after 28 years. Several years ago, CenturyLink ran an online promotion that was reasonable, but you had to sign up online with paperless billing. I wanted a paper bill, so I called. They offered me internet with paper billing for 55.60 per month, with the price guaranteed to never go up. About a week ago I got notification that unless I switched to paperless billing I would have to pay a surcharge of 1 dollar per month. When I called to talk to them a representative told me that my bill was not going up, that the 1 dollar was a surcharge. Go figure! When I asked to speak with a supervisor, I was put on hold for about 5 minutes. When he came back on the line, I was told that there were 6 calls ahead of me and that a supervisor would call me back on my turn. A week later and I had not received a call.
Yesterday, I set up a new internet service with a different company. When I called to cancel my CenturyLink service, I was offered a 50 dollar credit to stay. I was connected to a supervisor who tried very hard to convince me that my bill was not going up, that the 1 dollar was a surcharge, not a rate increase. I understand this, but if I am guaranteed that my bill will not go up for any reason and you add a dollar surcharge, my bill has risen 1 dollar, regardless of what they want to call it.
I refuse to do business with a company that lies to me, not just once, but twice (promising me that a supervisor would call back). read more
