Took me a few tries to get a 4 hour window to repair a broken phone line (instead of the typical 8 hours). I sat for 4 hours, no word. About 90 minutes after my service window, they 'cancelled' my service. We managed to get them to reopen the service, and got it listed as an emergency (phone has been out for a week, customer is blind and has Parkinson's). 4 more hours of no word and no show. Even an hour after their new 'window' passed, I haven't heard another word.
They have no physical presence anywhere, so there's no one in this country that you can talk / complain to. They also have a monopoly, they are the only service available. Or, would be available if the service worked.
If you have ANY other option, you'll be better off than with Century Link. read more