We reached out based on good online reviews. We were in the market for new gas fireplace logs, and…read moreour fireplace needed some minor repairs. Our tech was on time, polite, professional, knowledgeable, and quick. He walked me through some different options at various pricing tiers. Via email, we finalized our project (they were, again, prompt and clear and happy to give us multiple options, with no upselling or hard selling), and they came out a week or two after. Quick install, explained everything, works perfectly. We will be reaching out again shortly for another project.

I had the crown coat installation, flash seal, and a crown cap installed as I was hearing birds…read morehanging out in our floo. Mike and Miguel came out respectively to access and then do the work. Both were nice and quick. It was a little expensive, but it's specialty work so I get it. My only issue was their invoicing system was messing up my totals. However, it happens, it's a business. The owner, Rian, worked with me each step of the way.

Called for an Estimate on a New Chimnney Cap. & Dampers. No…read morerepairs, just an Installation of a Chimnney Cap & Dampers. They wanted to charge an $80.00 fee for an Estimate.

I called this morning needing a quick service call since I sold my home and the gas fireplace would…read morenot ignite. Jeff was here this afternoon and within 5 min identified and problem and fixed it! He was so very nice also. Thank you Jeff!

Chimney Brothers is a very rare company in the best ways! First, they answer their phone and talk…read morewith you in a patient, respectful manner. Second, they are flexible with scheduling. Third, their technician/installer Joseph D is very courteous, skilled, cares about the quality of his work, knows how to be inside your home and communicate with you and keep things clean. Fourth, they are prompt, fair, interested in what the homeowner wants. They don't upsell or pressure you. Finally, if you have any concerns, they are interested and responsive ASAP. We're talking about chimneys and fireplaces but not just these things. I'm talking about customer relations and skill, and so I give great praise on these points, overall the way they run their business. Few businesses are accountable, courteous and competent.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

Having Gilbert was a great experience throughout the inspection process. He allowed me to go up on…read morethe roof and showed me issues that could affect the home in the long run. The inspection felt like a learning course on chimneys and preventive maintenance for homeowners. He was kind, flexible, transparent, and took the time to explain everything clearly.

I talked with Gilbert over the phone about repairing side flashing and mortar and replacing a chase…read morecover. He was very knowledgeable and enthusiastic about chimneys. He was patient about explaining the repairs I might need and what features I would want for the chase cover. Due to a temporary, one-off issue with his custom chase fabricator, he couldn't take my job but he very graciously recommended one of his competitors. Going forward, I highly recommend reaching out to Smokey Joe's for chimney issues.

It's amazing what a little bit of service does for you. Mr. B is the man. No shenanigans and…read morestraight to business. We had a quick chat on the phone and I asked him for an estimate for general sweep and inspection. He gave me a number. None of that, "I need to inspect first to give you an estimate" and waste everyone's time. He came, he did the job, and he charged me what he quoted. Done deal. And honestly, this is the first time this chimney was cleaned in at LEAST 20 years. Yikes. Even better? As he was working, he noticed little issues here and there and just threw it all in for free - he replaced my damper clamp, he gave me a gas valve key. Since I'm fairly new to owning a chimney, I asked him for care tips and he sat me down to walk me through it. My favorite part of the exchange was when I asked if I should call him back annually and he told me not to bother - that if I intend to use it moderately to check with him in about 3 years. He did add "If I'm still working". Pretty disheartening to hear that he's thinking of retiring soon, but good for him and I hope he can keep this business going.

Mr. B has been maintaining our fire place since the 1990s and has never let us down. During off…read moreseason he did some wood replacement repairs on chimney. Looks like new! Prices are fair and he is always on time.

Although Trey The owner of shop was not offering the Service I'm looking for- But he guided me the…read moreright duration As a contractor being my self His shop deserves five star x

I called looking for fireplace servicing but they unfortunately don't do that. I'm leaving a…read morereview because he could have quickly gotten me off the phone, but instead provided several good recommendations for my specific situation and two contacts he recommended for the servicing. Thank you!

We absolutely love our mantle and Wayne and his team were all a pleasure to work with.read more

Our experience with Wayne and Studio Design Works has been nothing short of amazing. I called Wayne…read moreinitially to take a look at the showroom and see what was available. We needed an electric fireplace and mantel installed from scratch in our living room since we did not have one. Wayne was very responsive and knowledgeable since the beginning. It was around holiday time so we decided to wait until the new year to begin the project. I got in touched with Wayne after the new year and we couldn't be happier with the end product. His pricing, expertise, and professionalism was unbeatable. From the time of us signing up for the project, it took about 6 weeks to get the project started and the once it started, about a few days for the fireplace installation from scratch, and then a few more days for them to install the mantel. Wayne is very easy to work with and is very kind and professional. He even recommended someone to fix and patch up our drywall afterwards and the results are phenomenal. We highly recommend Wayne and Studio Design Works. We will definitely contact him in the future for other projects. Thank you Wayne.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

Moses and EcoGrizzly did a great job for us. Our situation was a little weird, in that our…read morefireplace box developed a hole in the floor and needed repair. As it turned out there were several issues. We had three different companies come out and although EcoGrizzly was slightly more expensive, they were far and away the most professional and knowledgeable. They were very communicative, did a thorough inspection and gave us a clear understanding of our options. In the end we had them convert our wood burning fireplace to gas. I was skeptical that I was going to like it, but for a variety of reasons, it's what made the most sense. In the end, they did a fantastic job, fixed all of the issues we had and made the fireplace look hugely better. Definitely recommend this company. They really stand out as being a cut above.

Jack arrived early & got my "vintage" gas fireplace up and running in no time at all . A really…read morepleasant and responsive service call. Highly recommend. Will definitely use the again. Thank!

My retaining wall was hit by a car (yet again!) and none other than Marcus and his crew came to the…read morerescue! I'll always keep Marcus in my contacts if I ever need masonry projects again. Timely responses, fair quotes, and quick and quality work that was done. I appreciate you and your team!

I just got both of my chimneys repaired for flashing, new cap and sealing. His team did a great job…read moreand patiently answered all my questions. Great price for such good service, definitely recommend!!