My heating stopped working right before the 20" snowstorm. David came to my home three times and…read morespent a total of six hours troubleshooting. He finally solved the issue -- a problem so rare that even my HVAC‑specialist friend couldn't diagnose it. I'm truly grateful for the outstanding work David did. He was a real life‑saver. And just a note: if he doesn't pick up your call right away, don't worry. It simply means he's busy, and you can trust that he will always keep his promises, fix the problem, and make sure your home stays warm and comfortable.

David came today to service my central ac unit. Just a great guy so happy that I found him. He's…read morefirst class a gentleman And he is highly skilled.

Ruh-rohhhh.The motor on our air handler died in August. It was only a 89 degree day, and a super…read morehot week. We come to find out the system is around 35 years old. It's old enough to have a family, a career, a mortgage... Uhh. Time for a replacement. After speaking to 7 companies and getting 3 quotes, I landed on Nick's company. Almost immediately after reaching out, he was asking questions, requesting pictures, and really trying to get an idea of my space. He was kind, thoughtful, and extremely communicative. Unlike one company I dealt with, he was also open to giving me multiple options. There were no pushy sales tactics. He definitely isn't a salesman, he's an installer. Replacing your entire HVAC system is not cheap, and honestly, it is intimidating if you don't know a darn thing about SEER ratings and tonnage. I can research just about anything, so I really appreciated being given the information and having the opportunity to take it back and analyze it for myself and compare. The entire install went great, the team was courteous, respectful and seem to work well with Nick! They were joking around like old friends while working their tails off getting the install done. FYI he is not located on long Island any more, but that doesn't stop him from providing excellent service. He is on the island all the time. We're extremely happy with everything so far and we couldn't have picked a nicer person to do it with. Ps: if you need further proof that he's an all around great guy, he loves animals, too!!

Absolutely amazing overall! My AC stopped working, and instead of immediately trying to charge me…read morefor a service call, Nick took the time to troubleshoot the issue with me over the phone. He figured out exactly what was wrong, told me which motor to purchase, replace the capacitor and patiently explained how to replace both and get everything working again all without ever having to come to my house. He was extremely knowledgeable, honest, patient, and genuinely cared about helping me. It's rare to find someone who provides this level of customer service and doesn't try to take advantage of you. I highly recommend him to anyone who needs AC repair. Nick definitely knows his stuff and will be the first person I call for any future HVAC issues or new purchases!

Here's a true master of their craft - and at the same time an absolutely awesome person. We had one…read moreof our AC compressors go out during a July heat wave, and were bracing for both a long wait for a replacement install. Being in one of the higher income areas of Long Island, we were also expecting to have pay out the nose; long waits and high prices were typical of our experince with the larger HVAC outfits. Not the case with Vinny! Even during peak season, he was there to evaluate the situation immediately, and - not only that - he gave us a better deal than I could ever imagine. He even gave us an option to do some life-support repairs on our broken unit if a replacement was out of our budget. I decided it was time to replace the unit for sure; and there was no way I could turn down an estimate this good. It gets even better. Within a day (!) he had a our new unit installed. During peak seaon. At an unbeatable price. This is how things should be done. Pure professionalism, masterful work, phenomenal price, and outright one of the most pleasant people I've ever met. It's going to be an easy choice who to call for any future work I'll need.

I was so lucky to find Vinny online. He went out of his way to fit me in on a busy day, and fixed…read moremy heat in no time. He is kind, knowledgeable, and honest. He is the only person I will call for all things HVAC from now on!!

Hello from Scanlon's Traveling Salon, LLC... Elm came highly recommended to me by a client of mine…read morewho had ductless AC / heat installed in her home... She was delighted with them and over the moon happy with the end result... I then called them and set up an appt. to have rep. come and explain what would be needed and provided.... Kathy (the wonderful person who set up our appt. ) was awesome, patient, kind, ultra professional and "light hearted..." Superior interpersonal communication skills.. As a small business owner, I appreciate excellent customer care. The sales rep came over who was also super professional, mindful and articulated the process and what was needed in basic terms for me to wrap my head around (I'm not very domesticated!!!)... I set up the appt. for installation and just two weeks prior to moving forward with the installation, I had to cancel the install due to the owner of the home going into a group home (I'm the Trustee and guardian).. I could not move forward if my ward is placed in a group home prior to installation... All of that said, I called Kathy and explained the situation and she was so kind, empathetic and completely understanding of "life happening..." as inconvenient as life can be and getting in the way of our plans, "stuff" happens... Kathy was awesome about it and authentically concerned... I'm disappointed that I could not move forward with Elm because they seem so "superior" to other co.'s and "master plumbers" that came into the home to quote a ductless unit... My client's AC/heating unit works amazingly well and I'm sure mine would have also....My experience leading up to installation was fabulous... Highly recommend.....

poor customer service I am sharing my frustrating and…read moredisappointing experience with Elm Air Conditioning in Freeport, NY, to warn others. When my split system stopped working, I scheduled a service appointment with Elm. The technician who came to the house was great. When I asked him how much the repair would cost (as I did not have the original paperwork from when the system was installed prior to us purchasing the home), he explicitly assured me three times that it was covered under warranty. Later that afternoon, I received a call from their office asking if I had the warranty paperwork. I explained that I did not, and the representative stated they would speak with the technician and call me back the next morning. The following morning, a representative named Michael called and confirmed that the repair would indeed be covered under warranty. I asked him multiple times to verify this, and he repeatedly said yes, explaining that they were submitting a request for the part to avoid price gouging. Later that same evening, Michael called back to completely reverse the statement, claiming the repair was not covered and would cost $1,395 plus labor and tax. When I asked why I had been repeatedly told it was under warranty, he denied that it was ever said. At that point, all I wanted and expected was a simple apology for the misinformation, which they refused to provide. The next day, I called to speak with the service manager, Scott. Instead, Michael called me back to inform me that my concerns regarding the warranty and the timeframe for the part to arrive "were not worth Scott's time." Needless to say, I called another company for the repair--which came in significantly cheaper. Bizarrely, days later I received another call from Elm asking if I wanted to proceed with their repair. When I explained why I canceled, the representative tried to cover for management, claiming Scott probably meant the repair wasn't worth doing, rather than that I wasn't worth speaking to--all while still trying to sell me the service. The lack of accountability, poor communication, and unprofessional treatment of customers are appalling. I highly suggest looking elsewhere for your HVAC needs.

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

They could respond when someone requests an estimate for work. Why do they put themselves on this…read moreapp if they don't want to respond?

We needed to replace our mini split air conditioner on our first floor. Milton came and gave us an…read moreestimate. We signed with them and couldn't have been happier. They stood behind their product and their work. Everyone was super neat and the job got done in a timely manner. This is a truly dedicated company, and I would use them again in a heartbeat.

COOL BROS CORP was awesome. Our very old central air went down and within a week we had a new…read moresystem installed and a fantastic price. Much lower than most quotes I received last year when I was looking to upgrade. The crew was professional and we didn't notice they were here most of the time

Showed up 1/2 Early which was great ready to work,pleased with the work, pleasant an showed what…read morehad to be done before an why with explanation an video to what he did.

From the owner: Welcome to Serviced By RJ, your reliable partner for all HVAC and plumbing needs. With years of…read moreexperience, we offer top-notch installation, repair, and maintenance services for heating, ventilation, air conditioning systems, and plumbing fixtures. Our team of skilled technicians ensures that your home or business is always comfortable and running smoothly. Whether it's a quick fix or a major installation, we are here to provide efficient and professional service, keeping your systems in optimal condition year-round. Contact me today for all your HVAC and plumbing needs!

Steve Krupka is not only an extremely skilled (licensed & insured) electrician, but is also a true…read moreperfectionist. He installed a new fuse box, as well as several ceiling fans in our apartment. He had to snake electrical wires through the ceiling for the fans. He cut the ceiling so the holes were not immediately visible and could be easily patched. He worked efficiently and neatly, cleaning up as he went along. I HIGHLY recommend Ocean Electric! We plan on using their plumbing services soon, as well.

Thank you very much ! Due to the holiday and a short week I couldn't get an electrician to come and…read morefix my breaker for my hot water heater. Ocean really came through for me !!!!!!! Steve is the man!! He was very professional and we had good convo . No doubt about it I will definitely call ocean electric again !!

I had a project and used Ralph's services again this year. He did an amazing job cleaning the…read moreducts again. They needed a touch up. He also installed our new stove vent and faucet in the kitchen. Ralph is kind and professional and will get the job done. Thanks again Ralph!

Ralph from Dirty Ducts is a true professional! I was looking for someone to clean out my ducts and…read moreafter contacting a few other companies who gave me quotes that were through the roof Ralph came back moderately priced. Rarely do you see an owner of a company do his own work. Ralph and his assistant did the entire job in a few hours and I couldn't be happier. He also pointed out some other issues which need to be addressed. I will be using him again as his work was impeccable.

I can't recommend this place highly enough! We needed 2 ductless units cleaned as we had been…read moreliving here for 2 years, unsure if and when these had ever been cleaned before... Robin was SO professional and transparent over the phone, and if you have the pleasure of speaking with her you'll see what I mean. Put it this way, you won't be paying for anything that's unnecessary. The crew was super professional and did a phenomenal job. It took them about an hour to clean the 2 units and you wouldn't even know they were here. They showed me the "aftermath" and yeah, it was a good thing we had this done... As far as pricing goes, you likely won't find a better value (especially given the service that comes with it). Definitely give them a shot!

Royal Vent Cleaning was prompt and professional. I used their services to clean my air dryer vent…read morethat was blocked with a bird's nest as well as replace the cap. The owner called me to schedule and the workers arrived promptly and were neat. The workers explained the job and type of cap that needed installing. Royal Vent is now on my list of companies that I will use going forward to maintain my home. I highly recommend their services.