My gas furnace was working intermittently. Robert came to diagnose the problem. He was unable to…read moredetermine the cause, but explained that I needed a new inducer motor. He quoted a price of $1700 to replace it and also suggested that I may want to replace the entire furnace instead, for $9000+. In fact, another HVAC company came and found that there was water in the inducer motor. He blew out the pipes leading to it and emptied the water out of the inducer motor. No need to replace the inducer motor and certainly no need to replace entire furnace. Tom either did not know what he was doing or was not honest about the problem. Please beware!

STAY FAR AWAY FROM THIS COMPANY!!…read more I am a small business owner who works with oils and Shea Butters, so having good air conditioning to keep them from melting is super important. Last year we went by the reviews we had read, which seemed good, and hired A All to fix our commercial AC. Tyler told me that the internal blower motor had broken and it cost $1800 to fix. It was a 98-degree week so I said yes, and had it fixed. The reason I bring this up now is that I think I was ripped off last year. This is why I believe this to be true: Our AC relay was tripped because the fire marshall was here at our building, which is commercial and residential, and had to shut things off before his tests. I called A All and they said it could only be fixed manually so they came, spent 5 minutes, and charged me $398. That was 2 weeks ago. Bad enough. The next day the AC went off again, and when A All came back, they said that the relay switch was burning out, and although they bypassed it we needed a new one and they would order it. Then this past Saturday the AC would not kick on for 2 hours and we had a call in. It went back on so we cancelled the call. Then Monday AM, there was no air conditioning. I put a call in and 4 hours later no one had shown up yet. I called back and I was told that one of the vans had broken and the other guy had an emergency so the tech was going to come on Tues morning. Seriously, we felt like we were shoved to the side. Robert shows up on Tues. morning and tells us that the AC compressor is shot and we need a new one. We didn't even ask if we still needed a new switch. We told them to get us an estimate. We had not heard a word by Wednesday afternoon which I found strange. Meanwhile, we called 2 other HVAC companies to come give estimates for a Last year we went by the reviews we had read, which seemed good, and hired A All to fix our commercial AC. Tyler told me that the internal blower motor had broken and it cost $1800 to fix. It was a 98-degree week so I said yes, and had it fixed. The reason I bring this up now is that I think I was ripped off last year. This is why I believe this to be true: Our AC relay was tripped because the fire marshall was here at our building, which is commercial and residential, and had to shut things off before his tests. I called A All and they said it could only be fixed manually so they came, spent 5 minutes, and charged me $398. That was 2 weeks ago. Bad enough. The next day the AC went off again, and when A All came back, they said that the relay switch was burning out, and although they bypassed it we needed a new one and they would order it. Then this past Saturday the AC would not kick on for 2 hours and we had a call in. It went back on so we cancelled the call. Then Monday AM, there was no air conditioning. I put a call in and 4 hours later no one had shown up yet. I called back and I was told that one of the vans had broken and the other guy had an emergency so the tech was going to come on Tues morning. Seriously, we felt like we were shoved to the side. Robert shows up on Tues. morning and tells us that the AC compressor is shot and we need a new one. We didn't even ask if we still needed a new switch. We told them to get us an estimate. We had not heard a word by Wednesday afternoon which I found strange. Meanwhile, we called 2 other HVAC companies to come give estimates for a new compressor. I figured it would be thousands so I had to get more than one. When the first company told me that I did not need a new compressor, I was shocked and thought that maybe he didn't catch the problem. So I let the other company show up as well. He confirmed what the other guy said, but went further to tell us that the unit looked sabotaged. That was his word, not ours. The air filters had been removed and the strapping on the installation had been removed so that the piece would be sucked up against the unit and most likely burn the entire thing out. We were livid needless to say. He then told us that it is unfortunately a common thing, especially when it involves a commercial unit where the tenant (me) most likely is not going up on the roof to inspect. He fixed what had been broken and charged me $369.33! Before I let A All know what I had been told, let alone that it had been fixed, I called to get the estimated price for the new unit. I had to wait an hour and that I would get a callback with the price. No call. So I called back and waited to speak with Tyler. Neither he nor Robert would get on the phone after the assistant told me the price. She said it was going to be $4800 for a new compressor, labor, and installation. So knowing that the compressor is perfectly fine as per 2 other HVAC companies, I now believe they were going to take my money and not even replace the "broken" one. They would have just restrapped, refiltered, and rewired like the other guy and pretended they did a whole new one. STAY AWAY FROM THIS RIPOFF!!

My heating stopped working right before the 20" snowstorm. David came to my home three times and…read morespent a total of six hours troubleshooting. He finally solved the issue -- a problem so rare that even my HVAC‑specialist friend couldn't diagnose it. I'm truly grateful for the outstanding work David did. He was a real life‑saver. And just a note: if he doesn't pick up your call right away, don't worry. It simply means he's busy, and you can trust that he will always keep his promises, fix the problem, and make sure your home stays warm and comfortable.

I highly recommend David and DWP HVAC and I'm so glad I found him. He has solved several AC issues…read morefor me and has been friendly, honest, hardworking and reasonable.

We had new air conditioning system installed yesterday. Glen is a total professional,…read moreknowledgeable, and reasonable. He and his team were on time, installed the a/c, and removed everything. Great job! Highly recommend.

My parents are 86 years old and their central a/c would not cool - the outside machine wouldn't…read moreturn on. Called Glenn late on a Friday of Memorial Day weekend. He called early on Saturday and fit them into his schedule. He immediately found the cause and did not charge a "holiday" tax. Prices were reasonable as long as he did the work. In an hour, he had it all replaced and fixed. Very easy to get along with. Thank you Glenn. HIGHLY RECOMMENDED!

One why have a service contract if you're not gonna honor it and come out!…read moreTwo I did not demand for you to come out Laurie not jack. Three since I'm only six months into the contract my contract is now canceled. Send me back my six months worth of payments. Four this is for you, Laurie and Joe when you tell a person who has children that it's not your problem and you don't care just remember it comes back and bite you in the rear end. Five learn how to run a business Conversation now over return my six month premium

Poor customer communication and service. Terrible customer follow up. Rude nasty and…read moredisrespectful. Would never use them again. Thankfully,, I contacted boiler manufacturer directly and got service repair from someone else same day.

It is always a pleasure dealing with Five Star Mechanical's technicians. Tyler performed our yearly…read moreAC maintenance today and he was very professional, considerate, and competent. Such a nice experience. Highly recommend.

Nasty.... overpriced.... and incompetent stay away. I paid…read moreto have my air conditioner fixed when I called them two weeks later to say it's not working the woman who claims to be the owner got very nasty with me and said we're not sending somebody back without charging. She was nasty and rude. So if you want to get bad service and spoken down to buy some sad sad sad people then you should call them.

They came within 2 days and repaired a part in 1 hour at reasonable price…read more It was much less then I was expecting the repair to cost. I have used this company for over 15 years and always had a good experience.

I called in May to get my heating system checked for the winter prior to leaving town for a while…read more They scheduled and moved my first appointment to end of June. First appointment was free money thrown at them where they literally came in, and stared at the system WITHOUT doing any work. They didn't even open it. They told me they'd follow up in two days with an estimate for the work they'd need to do to maintain my system. I have never heard back from them. I called them for months every 2 then 1 week. They always told me the same thing: we will look at your case sir and get back to you. Today we are in mid October and I have yet to hear back from this so called company. A complete scam and I am going to fight to get my money back and to get these fraudulent people out of scams to run. Worse possible experience so far.

Family Fuel & Heating Service 217A Sunrise Hwy, Rockville…read moreCentre, NY 11570, United States 4.8 272 reviews All boiler37 home22 job17 contract11 +6 Sort by Most relevant Newest Highest rating Lowest rating Harry Samuel I do property management. I called this guy off the internet because he had great reviews, he did a terrific job he did it at what I considered a fair price, and he did it I think same day or next day which was amazing. I had to have a 275 tank removed and I'll keep this guy in mind for anything I need done. He was a gem that I found and I'll keep 'em on my list for any other work I need done. He did what he said he was going to do, did it right, got there when he said he was going to be there actually a little early and did a terrific job I can't give him enough praise. He is on my list of trusted companies

I have been with Family Fuel into my 4th year and they are wonderful,…read morecompetitive and responsive. Never run low on fuel and the furnace is cleaned every year which is great cause though the heating system has been updated, the house is old.

Amazing service. I called for emergency service at 8pm when my heat stopped working on a below…read morefreezing Sunday night. they answered immediately and sent someone over in 45mins. They stayed in touch with me and updated on their arrival the whole time. Three professional HVAC guys came and helped me out. I will definately call these guys again. very professional, kind and great customer service.

Buyer beware! I can…read morenow understand why this company has numerous 5-star reviews. Initially, I had given it a 1-star rating (if I could give zero, I would). However, I was advised to remove my initial review or our project would not be completed. On Father's Day morning, we called this company for an emergency due to issues with our boilers. Initially, we were impressed by their prompt response and diagnostic services. However, working with David and his company turned out to be the worst experience we could have had. David promised us a new HVAC system (water heater and heat pump) within a day or two. This has now turned into three weeks. The communication between us and David was terrible, and he even threatened us. To make matters worse, he left our family in the middle of a heatwave, with a newborn baby! David has said vile things to my family because we asked questions about the work that was supposed to be completed and complained that the service we paid for was not complete. He was angry that we filed a complaint with the financial institution we worked with to get the work done he removed the breaker from the heat pump system and told us that "our children will suffer tonight" ( heat wave in affect and it's over 100 degrees in the home ). His words were so disturbing that they are not allowed anywhere near our property. They also damaged and left a hole in our ceiling. After stating that someone would come to fix it, just like they usually do, no one came, and they didn't even bother to follow up. We had to pay someone else to come and fix it. We took out a loan for a specific system and he promised us that system, yet installed a cheaper lesser system with equally bad customer service. Once the job was reluctantly "finished," our heat pump didn't work, and we had to call in and pay other companies to not only evaluate the work this company did but also fix it. We later found out that the work they did could have resulted in a fire if we had kept the unit running. Not only are they dishonest and take advantage of emergency situations, but they also do horrible work.