I had probably the best car buying experience I've ever had with Jeremy Soares at Flow Audi. From…read morethe moment we met, Jeremy made sure that I was as comfortable and informed about the process and the product as I could possibly be. He had a deep knowledge of the vehicles we looked at and went out of his way to help me find the right fit. I was extremely deliberate in my decision making process, but Jeremy and the entire Flow Audi team were patient and accommodating throughout. At no point did I feel the slightest bit of pressure or hassle. It was like car sales for grown ups, by grown ups, and I really appreciated that. I cannot recommend them enough if you are in the market for a car. I would definitely buy another car from Flow in the future.

I made appointment for an inspection sticker. In the past, wait times have been excessive. Working…read morewith service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal!

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

This place sold me a lemon car you will understand after…read moreyou purchase if you did.. good luck if you did. If I could give this place a 0 star I would. This place sold me a piece of junk. I'm telling you don't make the same mistake I did . I'm sure it's better places out here.

Honest dealership. Good to know a used car dealership is up front with no hidden agendas. Kiser…read moreAuto is great!

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

amazing work , they've work on my bmw since I've had it , and she's always been good taken care of…read more they will get you right , foreign cars ain't no regular car .

It's really difficult to find an honest mechanic/auto repair shop, but this is it. Provided a…read morereasonable estimate before working on my car and then stuck to it. Drove me home when I left my car to be repaired. Performed the repairs quickly. Super friendly family-owned business. They even updated my inspection for me without me having to ask. Highly recommend!

They fixed a complicated chassis problem on my 10 year old BMW. Cleaned clogged drains that would…read moreotherwise have become a problem, Replaced an expensive part. I thought the cost estimate took too long to get to me. When it came, it lacked sufficient detail. Labor costs were lumped together with no explanation of what they covered. I complained several times. They went above and beyond in making sure I was a satisfied customer.

BMW is an absolute disaster. Of note:…read more - Poor communication - interminable delays - Inability to fix the issue with my car. it was diagnosis by replacement, I. e. keep changing out parts until you are lucky enough to find the issue. - Problem, clutch , ultimately not repaired/resolved.

Bravo Price Kia, bravo. I'll be honest, we did not consider a Kia until we walked into this…read moredealership. The reason being, to be quite frank, was the designs were not exactly what we had envisoned for our next car. The brand with the hamster car?! No way! But, due to this dealership's quintessential gold standard service on all fronts, we changed our minds. From the moment we entered the lot to the finalization of paperwork on the car... we were truly impressed with the business. During our time with Price Kia, we worked with two sales associates, the manager, and their finance team. Each individual was professional, patient, and very nice. Not once did we feel any pressure and everyone we encountered was friendly. In fact, we had initially planned to purchase a different vehicle altogether but because the sales associate and manager went above and beyond to work with us on a price point we could afford, our trade in, and took the time to follow up with us on a car exactly within those parameters we came back. I should also note that the manner in which the sales associate contacted us was pleasant; he simply left a voicemail letting us know a heads up, and allowed us to decide whether we wanted to return. Essentially we chose Price Kia because we felt we had been treated with respect and the dealership operated with integrity. We could not be happier with our purchase! I would highly recommend this dealership and the folks we worked with during our time there.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!