ITS REALLY SAD SOMEONE HAS TO GO TO YELP TO POST A REVIEW BC THE OWNERS KEEP TAKING DOWN MY GOOGLE…read moreREVIEW/// STOP REMOVING MY REVIEW, ARE YOU AFRAID OF PEOPLE SEEING WHAT YOU'RE DOING?
BUYER BEWARE
My fiancé purchased a 2010 Ford Taurus from this dealership, before purchasing the car we throughly explained we needed a safe reliable vehicle as we travel back and forth to Kentucky to visit my family, we were assured there were no issues with the vehicle whatsoever and that it's been throughly inspected by their mechanic, on the initial test drive the car seemed fine at normal speeds, after the test drive we went back to get the car, we were assured once again by Sean that the vehicle was excellent and had no issues, so we paid the 2000$ down and got the car, after leaving the dealership we headed to Kentucky an hour into the drive the car started jerking terribly, we came back to the dealership and presented the problem too Sean, Sean said it was nothing to worry about and that he would have the vehicle put in the garage so they could diagnose and fix the issue, this is where my simple problem turned into the worst experience we've ever had with a dealership, we dropped the vehicle off at his garage that he recommended we take it too, we left the vehicle with them for 2 days and when we went to pick up the vehicle we were told "The car is perfect, has no issues AT ALL" of course i knew that was not true because the transmission would jerk so bad that it wouldn't even shift to the next gear, we get the keys to the car and go to leave, upon getting into the car we noticed what the garage calls a "service paper" on said paper there were a long list of issues the garage found outside of the original issue it was brought in for but yet they told me the car was perfect and had no issues, this upset me so again I went back to the dealership and spoke with Sean about the issue and told him that they claimed there were no issues with the car and then explained to him what I found on the service paper they left in my car, it was at that point sean changed his opinion on his own garage and said he recommend I not take my car to that garage to get transmission work done out of his own mouth he stated "I wouldn't trust them to do transmission work on that vehicle" also the garage was gonna be closing March 1st anyways, the only time I felt as if we were looked at as customers was when who I'm gonna assume is Sean's brother came up to me and my fiancé and offered to ride with us so we could show him the issue (something I asked the mechanic at the garage to do but was told they were too busy) too this I strongly agreed too and appreciate that he took the time to do that, immediately after getting onto the hiway the vehicle started jerking and was verified finally by again who I'm assuming is Sean's brother, took the vehicle back and then was in a back and forth for weeks trying to get this issue resolved with no luck, so we were at that point stuck with a car that we could barley even drive but yet, my fiancé was frustrated at this point and left a negative review, after leaving said review we were contacted multiple times by Sean trying to get us to remove the review because "the owner seen it and was upset" this went on for another couple weeks of trying to get us to remove the review but yet nothing was being done about the problem we were having with the car, we were finally tired of dealing with the run around on getting the vehicle fixed so we purchased a new car and returned this one back to the dealership, as of today the vehicle is back on his lot ready to be sold to the next victim, all in all worst experience at a dealership I've ever had!!!!
UPDATE AFTER POSTING THIS REVIEW THE CAR HAS BEEN EITHER REMOVED FROM THE LOT OR SOLD!!
