They don't give estimated time of arrival, which I thought was highly unusual and unprofessional. Over the phone, I was told "we'll try to get to you by the end of the day. We'll get to you when we get to you but it might not be today since we're so stacked with service calls from the weekend." That day, we closed at 1:30 and prepared everything for the next day, staying past our normal 2:30 time to leave. Around 3, gates were closed and we left for the day. Their tech shows up at 3:30 and calls me. I thought at the very least, they would have let us know when they're 10-15 minutes away. I called the company and said no way I can make it from Fresno with the rush hour traffic. I asked the representative if I could make an appointment for the next day and she said it's not her call, but she'll let her boss know to give me call back and confirm. I said okay please make sure he or she calls me, thank you. Another unprofessional moment occurred the next day. No one calls. And somehow, I was able to get our ice machine working by messing around with some settings. About an hour after that, a tech randomly shows up. I told him I didn't think anyone from his company was showing up because I never got a called from the boss to schedule anything. He calls his supervisor and his supervisor wants to get paid for the time the techs came out and I said you guys didn't do anything. No estimated time of arrival, no phone calls or texts to keep me in the loop. Just a very unprofessional company, "we'll get to you when we get to you if and when it's possible." He pretty much said, "Fine, don't worry any the bill, we won't come out when you call next time." And I said, "Fine, bye." I would rather replace the whole ice machine than ever call this very unprofessional company again. Hoshizaki needs to do better and have another company represent you. I will be looking into a different brand after this experience. read more