We moved to Scottsdale about six or seven years ago. My wife did a ton of research before picking a…read moredentist and she chose S&L with Dr. David Ngo. I went with a different place at first because it was closer to where we were living. Well, that turned out to be a mistake. I ended up having a bad experience there and finally switched to S&L. Dr. Ngo and his team fixed everything the other dentist had messed up. Right away I knew my wife had been right all along. I've been going to S&L for four years now and they really are the best dental office I've ever been to. Dr. Ngo has removed all my old metal fillings and replaced them with modern ones, plus he's done a couple of crowns for me. Everything looks and feels great. My wife has also been extremely happy with all the work he's done for her too. I'm almost 55 and I've seen a bunch of top-rated, highly recommended dentists over the years, both here in the US and a couple in Mexico. Nothing else comes close. One thing I have to mention is how good Dr. Ngo is with people who hate dental visits or get nervous about pain. His work is excellent, but it's the way he takes care of you that makes the biggest difference. For example, the way he does Novocaine shots is unbelievable. You barely feel it at all. Every dentist out there should learn his technique. With all that said, I do think the front office experience could be better. If the customer service up front matched Dr. David's clearly caring vibe, it would be 100% perfect. If you're looking for a truly professional dentist who gives five-star care and service, this is the place. Dr. David Ngo at S&L is the only one I would recommend without any hesitation.

I chose this dentist because of all the amazing reviews, and so I thought I'd detail my experience…read morebecause it wasn't as perfect as the reviews make it seem. They seem very knowledgable and seem to know what they're doing when it comes to dentistry, but my concerns are more in the administration side of things. I changed jobs earlier this year and got new insurance with a common major insurance provider, and I needed to get a procedure done. I asked them what the procedure would cost and they gave me a quote, which was already expensive, and I paid that at the time of service. However, when I came in for a routine cleaning 6 months later, they said the insurance "didn't pay as much as they thought" and stuck me with MORE THAN DOUBLE their original quote. I looked into the insurance claim and called the insurance company myself, and the insurance company paid exactly what was according to their billing schedule. There were no surprises. I think the office knew (or should have known, because they're the professionals and this is what they do) that this would happen, and they dishonestly gave me a lower quote, did the service, and then stuck me with the even more expensive bill (but to their credit, they did give me a lower price than what they billed to insurance, but it was still VERY expensive that I was not prepared for). Additionally, I distinctly recall the procedure treated four teeth, but then on the bill and insurance claim, they say they treated six. Unfortunately, I don't really know how to argue this, especially because it happened so long ago. I suspect they didn't contact me about this issue earlier for this exact reason. Again, dishonest. Another concern with this dentist is that it's unprofessional that they use Zelle to get around credit/debit card transaction fees. Every merchant has to deal with card transaction fees, they shouldn't be up-charging that cost and they shouldn't be using Zelle, which is supposed to just be a peer-to-peer payment network. Lastly, as much as I love dogs, I don't think it's hygienic that they keep a dog in their office. In all, I started off loving this dentist, and very disappointed that they turned out to be this unprofessional and dishonest. I'm sad I'll have to go elsewhere from now on.

I've been coming to Biltmore Commons Dental for a couple of years now, and I've always had issues…read morewith porous enamel. It had been bothering me quite a bit, but Dr. Sadowski took such great care of me! We decided to place composite in the affected area to help prevent future staining, and I couldn't be happier with the results. I'm truly impressed with how everything turned out--such a noticeable difference. Highly recommend--one very happy patient!

Biltmore Commons has asked me to leave a review. I cannot in good faith say anything nice about…read morethis place. I am new to the area and was recommended to this practice. My old practice was a single dentist, a few dental assistants and a receptionist. You spend your entire visit with the dentist and he provides you an honest summary of your visit. The total visit is under a half hour. Biltmore Commons has 6 Dentists and at least that many dental hygienist and more dental assistants and receptionists. You spend the majority of your visit with your hygienist and about 2 minutes with the dentist. Because there is so much overhead you get a Spirit Airlines experience where you are constantly getting upsold nonsense. The hygienists are more like used car salesmen than people who clean your teeth. I have been to this place twice and they have tried selling me laser treatment ($100) night guards ($800), Invisilign, a Waterpick ($120), an additional cleaning, and they were going to try to sell me an electric toothbrush if I didn't already have one. The hygienists don't give up the entire visit until you say yes to something. The dentist never says you need any of these things. I never went through with any of these scams. And I will not be going to Biltmore Commons ever again. My first visit was 2 hours (with x-rays) and my second was almost an hour (without x-rays). I have a life and my time is not valued. My recommendation is to find a dentist with less overhead where they can pay for their practice with just regular dental work and not ancillary products.

I HIGHLY RECOMMEND ADVANCED LASER DENTISTRY!! I have been going there for about 10 years. Dr. Vo…read moreis thorough and makes sure you understand everything. All of his staff are patient, compassionate, helpful and caring. They are a terrific team, and very funny. They are the best group I've been to for dental needs in 60 years!

Dr Vu Vo is amazing!!!! He has helped me with every dental issue, cleaning, teeth alignment, and…read morepreventative maintenance that I could possibly need. I love a dentist who is patient, who is gentle, informative, and just nice!!! Dr Vu Bo exemplifies perfect bedside manner, every time, on time, and with perfect precision. I highly recommend this team of experts for all your needs. Give Monica a call and she will see to it that you are taken care with white glove service. Thai you Dr Vu Vo for every memorable experience. -Pete

Extreme dexterity, organization and professional knowledge makes a great dentist. I trust them…read morecompletely with my future planned work. They kept me comfortable during the crown work. I don't remember it being this easy at another dentist a decade ago. They have the latest technology.

I've been here about 3 times so far and each time has been an amazing experience. I'd go more…read moreoften, but I don't live on the side of town the office is located! The staff has been friendly each time I've been. The dentist herself is amazing overall! Really takes the time to ensure everything is going well. ALSO, the parking is so spacious. I've never had issues at all finding a spot, which is a huge plus!

Dear Artistic Dental Team,…read more I am writing this review to share my appreciation for the exceptional care I have received at your office. I typically only leave reviews when I am truly impressed. I feel it is important to recognize the outstanding experience I've had. I love this dental office. Everyone is incredibly friendly and kind, not only to patients but to one another. Everyone is knowledgeable in what they do. Dr. Dougherty is fantastic; he is knowledgeable, patient, and truly listens. It is wonderful to see how much respect he shows his employees, and the quality of his work is consistently excellent. After experiencing many dental nightmares since I was eight years old, I am so grateful I found Artistic Dental through Reddit. Dr. Dougherty and the entire staff have completely renewed my trust. I have been a patient for a while and I'm definitely not going anywhere. Thank you to the entire staff for everything! It is obvious that you are a team! Best regards, Sherry

Place tried to overcharge my wife on a cleaning service. She mentioned she only wanted the cleaning…read morethat was covered by her insurance. The dental hygienist and front desk worker reassured her that what was being done would be covered. Then they tried to bill her over $300 for services. The front desk worker called regarding the payment to which my wife said she didn't feel comfortable paying for services that were declined and agreed upon. The worker said she'd speak with the dentist. Days later she received a voicemail from the front desk lady admitting to it being her fault for not checking what was covered. Days later the office sent a break up letter saying how it's best for both the office and my wife to not continue their patient practice relationship. Not our fault your worker relayed incorrect information and were trying to charge more then was agreed. Otherwise the cleaning was through.

So fast and painless. Best dental experience of my 52 years! Every staff member is kind and…read morefriendly. You will truly be happy if you choose Pima Dental.

I previously had all of my upper teeth redone by Dr. Willman and invested a significant amount of…read moremoney in the process. She did outstanding work, and I truly appreciated her care. Dr Willman is no longer with the practice. Huge, enormous, gigantic loss for Pima Dental. About four months ago, I returned because I needed to molars extracted. Let me note that after the extractions I had fully intended beginning work on all my lower teeth, fully expecting to make another substantial investment. This practice is not inexpensive... in my view it is extremely overpriced (especially after I share what happened below). I was prepared to pay another substantial amount to complete my treatment. I did miss one appointment due to a personal emergency. I attempted to call but was unable to get through, and at the time my focus understandably had to be on the emergency. At my next scheduled appointment, I drove over 45 minutes from north Phoenix. I arrived and had X-rays done, and then met with a dentist who informed me that two teeth would need to be extracted by an oral surgeon and that the procedure could not be done there. While the dentist was courteous, the appointment ultimately resulted in a two-hour round trip simply to be referred elsewhere. I wish this had been communicated to me beforehand. As I was leaving, I was stunned when I was told not to leave and was informed that I owed a $50 missed-appointment fee. Mandy, the office manager, whom I had worked with before made it be known that I needed to pay $50. What disappointed me most was not the amount itself, but the complete lack of empathy or discretion--especially toward a long-standing patient who had already invested heavily in the practice and was prepared to invest significantly more. I understand that offices have cancellation policies. However, patient relationships should involve more than strict enforcement of fees. In my experience, this practice places profits above patient goodwill and patient satisfaction. Between the high costs of treatment and the rigid handling of this situation, it left me feeling that policies mattered more than people. As a business owner myself, I believe long-term trust, empathy, and relationships are what sustain a practice--not nickel-and-diming loyal patients. Unfortunately, this experience has led me to seek care elsewhere for the remainder of my treatment, and I will not be recommending this office moving forward ever again! I hope this feedback is taken constructively. My initial experience here was excellent, attributed primarily to Dr Willman, which makes this outcome all the more disappointing.

I've been going here for 3+ years and they are awesome! I always receive great service.read more

I have been a patient here for about 4 or 5 years, and in that time, I have RARELY seen the same…read moredental tech or dentist twice. I recently learned that many of the techs are contractors who float between offices. Building trust with a consistent care team is very important to me, especially since I've had bad experiences in the past. I specifically scheduled a procedure with a dentist I liked during my cleaning, only to arrive at my appointment and find an unknown dentist assigned to do the work with zero notice. This lack of consistency is clearly affecting their administrative accuracy as well. During my last visit, the reception told me I was there for a cavity filling, which was incorrect. Furthermore, they asked why I was "refusing" a night guard, even though I already own one that I purchased from THIS office years ago. It is unacceptable to feel like a stranger at your own dentist's office after five years. Unfortunately, my trust in this office has completely eroded. If you value seeing a consistent provider who actually knows your dental history, I would suggest looking elsewhere.

Had a rough start with them but they have made the effort to fix my issues. Able to do cleanings…read moreand outsource other issues.

The staff at Thomas Dental were so nice and their concern for my condition and everyone was so nice…read moreand the receptionist were so nice to explain everything to me from A to Z, I was scared about going but they made me realized that everything was going to be alright, I applaud everyone there and even though you're a dentist office im looking forward to my next visit thank-you.........

Omar was terrific with my cleaning. I knew I was going to need more than a standard cleaning…read morebecause it had been more than a year since my last but Omar didn't make me feel bad about it at all. He was very thorough and also offered good conversation during the visit. Dr. Coles was also pleasant. I will definitely be back for my next visit.

Omar has always made it so easy to come in and I actually enjoy the witty banter. it mes the…read moreexperience a lot more comfortable

Dr. Matloff has a fantastic "bedside" manner, and is very skilled. I didn't even feel a twinge…read moreduring my root canal. Further, the office and technical staff are kind and friendly. Even the waiting room is nice. I'm really happy I found them!

Usually I hate root canal's, but this time was different! Everyone in the office was kind and made…read morethe process easy and Dr Matloff explained the different solutions. I was so impressed with the care, thanks to everyone there. I also got an amazing parting gift, funny and awesome shirt!