This is by far the worst shipping company to try and work with. Are their rates cheaper than other well known companies like R&L, AAA Cooper, Averitt, Saia? Yes and all those companies will tell you so. But you get what you pay for.
If you ever have a complication with a shipment, be prepared to pay double the amount to get it resolved along with fees that they don't tell you until you receive the bill. Because that's their policy. Mike Beland was our rep and he is completely utterly useless to help resolve any issues. He does not care. He will take days to respond back to you. We even received his bosses email to contact him as well and I never even got a phone call or response email from him at all. So not only do their sales reps not care, but their bosses seem to not care either!
One order we had was in Central's possession for 10 days and Mike told us that we would not get the order back, or get it delivered and would be charged more money and there was nothing he could or would do about it. Needless to say, we will never ship with them again and I urge all other companies who would consider using them to use any other logistics company to avoid this type of scenario. They don't deserve to be a logistics company with their lack of customer service, miniscule understanding of logistics and horrible responses.
They lost a client for life over 1 pallet that had 7 boxes one it. That's it. Imagine what they'll do if you have a problem with 7 pallets? Stay away from them. read more
