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    Central Transport

    3.0 (2 reviews)

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    RXO - Scratch that he says is "barely there"

    RXO

    (84 reviews)

    The guy did a great job delivering my new washer and dryer…read more They were very polite . And did everything as I ask !

    We ordered a high-end refrigerator through Lowe's and the delivery team they contracted was beyond…read moreunprofessional. From start to finish, it was a nightmare. First, the side of the fridge that is visible to the kitchen was scratched. These things happen but I just wanted this resolved. When we pointed it out, the delivery guy stated, "It's barely visible" and tried to downplay this. It is highly visible AND THIS IS A BRAND NEW $2000+ appliance! Reluctantly he called customer service, and they offered a credit. Fine for us, but this agitated the delivery workers, one in particular. Saying this will affect his contract with Lowe's. This started a cascade of events. They said they couldn't disconnect or reconnect the water line to our fridges (old/new) due to policy (weird but fine), but when we asked to connect it ourselves just to verify everything was working -- you know, like the ice maker we paid extra for -- the guy started arguing with us, saying "That's not my job to wait and verify, take it up with Lowe's," and complained about how he'd already been there for an hour. That's not our fault? Then we noticed grease marks smeared all over our walls, door, and frame -- sloppy, careless, and completely unacceptable. Worse still, they dented our door frame while forcing the fridge through the opening because they refused to remove the fridge hinges. Their response? "Those dents were already there." My husband watched them do it and tried to protect the frame with his hands! They then scratched the side of the fridge pushing it into place. Not done yet -- they dumped the old fridge (without the doors because they insisted it was policy to leave the doors off) right under the garage door, and when we politely asked them to move it just a few inches so we could close the garage, one guy started to move it, but the other literally yelled at him to stop and told him to leave it exactly where it was because "we gotta go." This was hands-down one of the worst customer service experiences I've ever had. Rude. Aggressive. Careless. Completely disrespectful of our home, time, and purchase. Thankfully, Cynthia from Lowe's customer service was the one bright spot in this disaster. She was incredibly kind, apologetic, and took our concerns seriously. A claim has been opened, and we hope Lowe's makes this right -- but this delivery crew should not be allowed into anyone's home, period. RXO should be ashamed of themselves.

    Central Transport - shipping_centers - Updated May 2026

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