I've been using this pharmacy for several years now and the pharmacist have always been kind,…read moreanswer my questions, and if I call they assistant me with what I need. When my meds are ready I receive a text and come pick up my meds with no wait if nobody is in front of me. I have also gotten my flu shots there as well with no issues.

For years I've been frustrated with this store. Customer service is hardly a thing. Today, the…read moreyoung man checking me out couldn't stop complaining about how he wants to take a break. When finally someone said he could, he yelled out, "Thank God!" Really? Is that necessary? I felt like a total burden just trying to buy something. Don't they want business? Management isn't much better. They chew out employees in front of customers.

I'm standing at the deli counter, enamored by the service I'm receiving by the kindest gentleman…read moreI've ever come across in customer service. I've never said that or felt that before. Del has been helping me with the most enthusiasm I've ever been served. I requested deli and cheese and I've already seen him wash his hands twice. Truly I wish this man nothing but blessings as he is an example of how you treat your neighbor. Wow, I'm touched by my interaction with Del! Please say hello if you stop in, such a kind person!

This location is unorganized, doesn't have prescriptions ready even after 3-4 days from ordering,…read morethen when you arrive to pick it up they tell you to come back after 3 and when you do, they have no record that you ever ordered it. Worst of all, they then question that you ever came in to pick it up in the first place! "I was here and I don't remember telling you that" Really!? Never again.

Very helpful information on prescription. Build me a bubble pack that helps me remember if I did or…read moredid not take my medication.

We heard of this pharmacy through my father in law PCP, they provided excellent customer service…read moreand they are very professional and timely with prescriptions. They are also really kind and helpful when you need them to communicate with other pharmacies/insurance companies. I strongly recommend their services!

I use Tracy Care pharmacy for my kids and for the few prescriptions I can't get by mail order. My…read moremail order, OptumRx, is the worst at giving me correct information but I use them for the discounted price on prescriptions since some are very expensive. This past month they messed up big time and admitted to it. I was told something was converted and requested it be mailed out. 3 weeks later I checked back because I didn't get it. The rep. was not only wrong about my benefits but my Rx also didn't get mailed out. Once I spoke to them I realized I had 3 days left. Normally (it happens so often!) when that when happens they over night it out to me. But they couldn't because it was time for another prior authorization. An Optum supervisor had to get it processed with my doctor. Once approved I had 1 day left. I asked the pharmacist at Tracy Care pharmacy if he could fill it and he it had to be ordered. And it's Friday. I called back for status and he went ahead and paid to have it delivered tomorrow, on a Saturday! I'm beyond grateful. He's always going the extra mile for me or one of my kids' medications. And all the employees are always so nice!

Tracy Care Pharmacy has been servicing our family for some time now. Everyone there is so friendly…read moreand helpful. The pharmacist, Neesh is amazing. All of the staff greet us with a smile and a willingness to help us with whatever we need. Every time I call, whoever answers is pleasant and considerate of my needs. On occasion I will ask to speak to the pharmacist and if he is not on the other phone line, he immediately comes on and talks to me. He doesn't rush me but takes whatever time I need to deal with whatever I am asking. If he's on the other line, he calls me back within 10 minutes. The pharmacy always keeps track of when our medicine is due for refill and if the medicine needs the doctor's ok, he contacts the doctor's office. That is such a wonderful service to offer because in this busy life, sometimes it's easy to forget until we're out. I would highly recommend Tracy Care Pharmacy to anyone who wants personal service with a smile.

Would give 0 stars if I could. I called to ask about…read morefollow-up care after an ER visit while I'm still waiting for my Medi-Cal to be approved. Before I could even finish explaining, the person who answered cut me off and said, "that's an ER visit," in a very dismissive tone. I tried to clarify that I had already been to the ER and needed follow-up care, but instead of listening, I was met with rudeness and ultimately hung up on after expressing my frustration. This was extremely unprofessional and disappointing--especially for a place people rely on for medical help. Basic communication and respect should be the BARE MINIMUM . I never feel the need to leave reviews but I don't want others to have my experience. Seek elsewhere

I couldn't get my new health insurance app to work - and I needed care for my son asap - made an…read moreappt here for the next morning. The clinic is beautiful, well organized and so clean. The front desk staff were so sweet and helpful. NP Bautista is a star and provided educational and high quality care to my son. We are blessed to have this clinic here at the Streets of Brentwood!! Their mission statement says their goal is to offer high quality accessible and affordable care to the community, and they absolutely do all of that!!

Being new to Brentwood, we have been eager to find a trustful optometrist for our family in the…read morearea. For year 1, we tried Site-for-Sore Eyes on Balfour, were not impressed. When we switched to Dr. Bronge, what a fresh air! Dr. Bronge is very personable, and professional. He explains very well with 'human-understandable' terms and listens. I first got some updated prescription for driving; then I got eye allergy treatment in year 2 with great satisfaction. I referred my German husband to Dr. Bronge. He is totally happy with the Doc with his stringent standards. Next, i'll refer my daughter to go as well. Thank you, Dr. Bronge. BTW, office clerks are very friendly and efficient too.

I scheduled an 8:30 AM appointment for my 7-year-old son through Brentwood Eyecare's own online…read morescheduling system on Saturday. The system offered 8:30 or 9:00. I specifically chose 8:30 because he is in school, which starts at 8:20, and I wanted him to miss as little class as possible. At 8:20 AM -- only 10 minutes before our appointment -- I received a text from an unidentified number saying, "good morning we received your appointment please come @ 9am." They didn't even identify themselves, so I had to ask who was texting me before they told me it was Brentwood Eyecare. At 8:21 I explicitly responded, "Our appt is at 8:30. It's for a child in school. We are already on our way. We will be there at 8:30." They replied that they had no doctor until 9:00. When I questioned why their system offered an 8:30 appointment, they responded, "not sure why our system let you make an appointment im so sorry." I told them that since their system scheduled an 8:30 patient, I felt contacting the doctor rather than changing a patient's appointment 10 minutes beforehand would be the appropriate solution. We arrived around 8:25. I was already uncomfortable with how this was being handled, so I sat in the parking lot calling other optometry offices hoping someone could see my son that morning. No one could. Around 8:35, we went inside to wait and look at frames. At 8:36 -- 15 minutes AFTER I explicitly told them we were coming -- they texted, "Would you like us to change this appointment to 9:00 or reschedule. We need to give the doctor notice." I called because I genuinely did not understand what additional "notice" they needed when I had already said in writing that we were coming. The employee was immediately argumentative and insisted I had not told them whether we were coming, despite the text stating exactly that. As I entered the office, I ended the call and addressed the situation in person. My son and I then went to look at frames while we waited. The employee I had spoken with began making comments about the situation to her coworker from across the office, saying she would now text the doctor since I was there while continuing to complain that I had not given notice. I told her that if she had something to say while I was standing right there, she could speak directly to me, and again pointed out that I had given notice in writing. Both employees then began talking over me. I raised my voice trying to get a word in and was told I was being "hostile" and that "it's Monday morning." Being Monday morning does not excuse poor customer service. Their own system offered and confirmed an appointment when apparently no doctor was available. Their employee had already acknowledged IN WRITING that she didn't know why their system allowed it. Eventually, I was told they would not see my son and could reschedule him. I made it clear I would not be returning after the way the situation had been handled. What happened as we left is what I find completely unacceptable. The employee stood up and sarcastically said DIRECTLY TO MY 7-YEAR-OLD, "I'm soooo sorry, child's name, we can't help you today because of your mom's behavior." Whatever disagreement you have with a parent stays between the adults. You do not involve a 7-year-old or blame his mother TO HIM for why he isn't receiving care. He was there because he was having difficulty seeing and his glasses were broken. He had done absolutely nothing wrong. For transparency, after she directed that comment at my child, I became extremely angry, used profanity, and slammed the door when I left. I could have handled my exit better and I take responsibility for that. However, that occurred at the END of the interaction, after their scheduling error, arguing, discussing me across the office, repeatedly claiming I hadn't given notice despite written proof, and finally involving my child. Afterward, I read other reviews and unfortunately my experience with the front desk does not appear isolated. Multiple reviews describe similar issues with receptionist attitude, rude/dismissive interactions, and poor customer service. This appears to be a recurring issue rather than simply someone having a bad Monday morning. Thankfully, Oakley Optometry on Laurel was able to get my son in that morning. The difference was night and day. Everyone there was professional, accommodating, kind, and incredibly sweet to him. It's farther from us, but 100% worth the drive. I absolutely would not recommend Brentwood Eyecare. A scheduling mistake can happen. How you treat people while resolving it -- and especially how you treat a 7-year-old child -- is a choice.

Great fast service. They were able to help me with my insane schedule! The lobby area is tiny but…read morewhat matters is the care not the location. The staff was extremely friendly and helpful they gave me answers to my questions and they reassured me every step of the way. I went in myself to get a MRI that my doctor ordered I'm familiar with These machines and I had them done before. It all went smoothly and I look forward to useing this place again if we ever need to because it was fast and convenient

Very long wait, had me waiting an hour and a half even though there was only four people before me.read more

it is always a pleasure dealing with the Dr.s and staff at Diablo Valley Optometric!! Dr Otati and…read moreDr Visindi are knowledgeable, efficient and caring as providers. Tammy and Sandra complete the experience with their genuine concern and delightful attitudes in picking out and fitting your eyewear!! Could not be more pleased with them.

we had a great experience, they were very professional and accommodating. I would tell other people…read moreto use the. I will definitely go back