I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

I used to think this place was the best and if you wander around the store the sheer diversity of…read moreproducts is outstanding. BUT, twice now I have spoken to the guy behind the "Customer Help" desk and have been extremely disappointed in his attitude, willingness to help, arrogance and appearance that his hated his job and didn't want to be there. His face even turned RED as I was asking my question. What is it that differentiates this place from Lowes/Home Depot? It's SERVICE!!!! If there is NO difference why should I go there especially if they have a bad attitude! The miserable guy should stay away from the public. I left the store that day saying well that's the last time I'll come here!

Customer service rep is very knowledgeable and helpful. Recently purchased a chain for a chainsaw…read morehere. They had tons of varying merchandise, and specific tool accessories that I could not find elsewhere at hardware stores like Brinkmann. Would recommend to anyone.

I used this store in the past,it has since gone down hill. I went in for a return and was given an…read moreattitude by one of the old men. I am hard of hearing and was given an attitude with hand gestures when i asked him to repeat himself. I will never come here again, and it's a shame it's down the street from me. I would rather drive 10 minutes to ACE hardware (a commerical store) than support this store again. You guys lost a customer. All these negative reviews about the employees aren't coincidence. Trust me. Go to ACE or Home Depot instead.

Horrible service can't be bothered helping you as well as priced higher than ace hardware. Take…read moreyour business to Ace plus the owner is a real jerk!

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

Absolutely the best hardware store on Long Island. Old School with wood floors and obscure tools…read more You can walk in there with one nail and ask them to match it and they will. Friendly customer service and good prices. They should be given landmark status!

I come here all the time now! They have so much and are very well organized. Friendly and helpful…read morestaff. Always try to support small businesses!

Great customer service and high-quality products…read more Also, a very good return policy - My wife brought home 2 coats and I didn't like either. I brought them both back without any issue.

nice local hardware store, plenty of items in stock and plenty of friendly help to find what you…read moreneed. Too many weekends only sales, wish they included weekdays too

Everyone is so nice, knowledgeable and always ready to help! The store is Beautiful! It is our…read morefavorite place to shop hardware and lots of other cool stuff too!

If you're looking for quality products, recommendations and general helpfulness this is the place…read moreto go. Sure you'll be paying a bit more since it's not a big chain store but it's always been worth it for us. I've walked in numerous times with just me and my daughters and the employees always help to carry my order out. We'll be back soon, I'm sure.

I ordered a specific curtain rod online for pick up, and the sales person called me to verify the…read morepurchase because my phone's area code is out of state, so he wanted to make sure that it was not an error. When I arrived at the store, he helped me find each item on my list one by one. I really appreciated the personalized attention as I needed a tape measure, spackle, putty, knife, and several other home improvement items. The selection was great, the staff was friendly, and the prices were very good for everything that I got. I like supporting small business.

Service is great with good selection of items in store. Prices can be a bit higher on somethings…read morecompared to other home goods stores.