They helped me with my needs professional and courteous service they made sure to make the process smooth for me.

Happened 4/15/2026 -- I was looking for a Nissan Altima and unfortunately came across this place. This was the WORST Nissan experience I have ever had. I recommend everyone not trust this dealership. I was looking at an Altima at Keating Toyota and wanted to buy it, but I checked online for comparable vehicles in the area before making a decision. That's when I came across Central Houston Nissan. I saw what looked like an amazing deal on an Altima on their website. I called in and spoke with Sarah Simmons in BDC. She reassured me the car was available and that the $20k price listed would be the actual purchase price, with the only additional cost being tax, title, and license--about $2k total. I asked her multiple times to confirm this and whether there were any mandatory add-ons. She said she even called the GM, who confirmed they would honor the online price and that any add-ons were completely optional. I also told them I didn't currently have a car and that Uber costs were adding up, and they told me they would reimburse my Uber. When I arrived, I loved the car, test drove it, and then went into Omar's office to go over the numbers. The breakdown I was given included the retail price plus a $950 window protection fee, $1,590 environmental protection fee, $2,958 recon and certification fee, and a $1,977 LoJack fee--on top of tax, title, and license. I told them this was not what I had agreed to. The manager came out and said the most they could remove was $900. I told them I couldn't move forward because this was not what I was promised or could afford working retail. They said there was nothing they could do, refused to reimburse my Uber as promised, and would not provide a ride back home because I chose not to buy the car. This was honestly insane to me. The car only had 5,338 miles on it, so a $3k recon fee made no sense. They claimed it was for a "lifetime powertrain warranty," which is the same warranty they advertise on their website as a free, complimentary service included with every new and used car. read more

Central Houston Nissan - Auto Parts & Supplies Near Me - Houston, Texas

Horrible service experience. Service agent had poor attitude, yelled at me when I asked a question. Kept going on and on and still never answered my question. Told me that my question was self explanatory. Got so bad one of his coworker had to pull his coat and tell him Not to respond anymore . When I went to report him to the Service Director, he barged into the office sat in the chair with attitude to try and intimidate me. I acknowledged him and said that my story is the same whether he is there or not because it is the truth and his lack of professionalism needs to be handled. At least 5 other service agents witnessed this and none intervened until he was yelling and pacing and the one told him to stop very inconspicuously. If it wouldn't void my warranty, I would never go back again. read more

I was referred to Central Houston Nissan by BDC Agent Nia Wintz and was introduced to Steven Boyd upon arrival. Steven was a true professional--friendly, attentive, and knowledgeable. He helped me find exactly what I was looking for in a vehicle. Even though I was shopping for a second, everyday car, he made sure it still included many of the premium features I enjoy in my luxury vehicle. Overall, it was a 10/10 experience. If you're in the market for a new car, I highly recommend visiting Central Houston Nissan and asking for Steven Boyd. read more

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Bait and switch thieves. Stay away. I bought a new car in San Antonio and needed to sell my car. Dealership somehow got my contact through aggregator and Lauren called and told me they would meet or beat Carvana price. I told them I was a cancer patient and they assured me they would not waste my time. Complete waste of time. No intention of ever buying my car unless in trade or if I gave up and took low ball offer. Nissan is a failing brand and they are desperate to get live bodies in the door. Used car manager Kate equally bad. Rot starts at top. No response contacting supervisors. read more

Disgusted and would never recommend! So i receive this coupon-meaning a purchase wasn't necessary; however, I made a purchase anyway. This place is price goughing at it's finest. Here is the coupon without a purchase. I showed it to not only the rep checking me but also at checkout because when I inquired about law enforcement, military or the offers I had in MyNISSAN app the cashier told me that it was already discounted. I'm trying to figure out what was discounted? If I had taken my vehicle to a local car repair shop, I'm almost certain it wouldn't have been this expensive. While this was diagnostic one would think with a 125 multi-point inspection I would have received some type of documentation informing me of what was checked and if at the least whether repairs or no repairs were needed. Appointments was at 12:45pm and didn't leave until close to 2:30pm. The vehicle doesn't even look like it touched no water but because I was flabbergasted with the price I had no energy to argue. My vehicle is still under warranty from what the MyNissan agent told me however I still managed to have to come out of pocket with $492.80 a hell of a lot taxes, labor and shop fees. If oil change isn't included with the purchase of your car you will do best by going to your auto shop because everything at the dealership is overly priced! This Offer Certificate Issued to Melvin N and should be scanned by staff members at Central Houston Nissan only AN EXCLUSIVE OFFER JUST FOR YOU! FREE MultiPoint Vehicle Inspection + Complimentary Car Wash AT NO CHARGE! Claim your exclusive offer now Disclaimer: No oil change? No problem. At Central Houston Nissan, you can stop by just for a free check-up and car wash -- no repairs required, no pressure. Free Vehicle Check-Up - A quick visual inspection of your brakes, tires, fluids, and suspension for peace of mind. (This is not a diagnostic service.) Free Car Wash - Drive away clean and confident. Certified Nissan Technicians - We treat every car like it's our own. No Appointment Needed - Walk in anytime and we'll take care of you. Whether you're getting ready for a trip or just want to make sure your ride's in good shape, Central Houston Nissan has you covered -- no strings attached. See Dealer for details, Couldn't utilize neither of these coupons and am still not aware as to whether they offer military or law enforcement discounts. The cashier gone call herself showing me a print out with the discount and that ticket was $495 and some change so how is that a discount talking about saving $45 Central Houston Nissan Service and management y'all must do better. read more

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DO NOT GO HERE!!!! Unethical, Poor Customer Service, Poor Communication! I believe it is highly inappropriate and unethical that changes were made to our agreement AFTER we had reached a deal and documents were signed. The used car manager has poor communication skills and customer service skills. We sought clarification on the modifications, but the manager did not come to speak with us. Instead, he simply demanded $1,500 from us without providing any explanation. Additionally, I found the finance member to be quite aggressive in her approach, pressuring us to use Nissan's bank despite our credit union offering a better interest rate and monthly payments. This lack of transparency and pressure tactics made the entire experience feel shady. Furthermore, the gap coverage amount presented to us was exorbitant, and we never received clarification on how the final price of the vehicle increased by an astonishing $10,000. We never took possession of the car, but the manager is threatening to drop the car off at our home. ABSOLUTELY NO ONE RETURN CALLS, REPLY TO EMAILS, NOR SPEAK TO US ONE-ON-ONE! read more

This was a horrible experience. The sales people are liars and unethical. I can only assume the problem is the dealership's culture. We agreed on a price and they confirmed the pricing with their GM. I told them I dont want to waste my time if they can't honor the price I will walk out. Randy called me and said we can do it so I went the next day. When I got there they made me wait for 45 minutes only to show me a sales info sheet with thw wrong price and with $5,000 of dealer add ons. When I said we had an agreement, Randy said "even if we can do that..." at that point I left. I dont do business with liars! read more

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Oh my, those car dealerships will make you waste your time . They are crooks, very unethical. They refused to issue a $750 coupon off the price. I gave them the coupon code and this is a promotion Nissan is running this entire month. The manager was very angry when I told him that the $750 was not deducted, then he told me that I am getting lifetime warranty and free wheel locks which comes standard with the deal. They will lie to you I your face. The sales guy Joshua D was great, but the manager was a beast and wanted to still money from me . I was very disappointed because I was ready to make the deal and I had to pay an uber driver to get there. They would tell you come in to test drive and then give you a price the. They don't want to give the correct or agreed upon price read more

Just an update to my review review... *** 7/8/25***Let me add to this review whoever this person is that responded from Central Houston Nissan your mailbox is full and you don't answer your phone. Also I am on week 6 waiting for my license plate. When I FINALLY got someone to answer the phone I found out the plate has been there but they had neglected to let us know. *** 7/16/25*** My husband went to pick up the plates and ask about the warranty paperwork only to be told they would have to be completed again because Kevin Chen, Finance Advisor, didn't complete them correctly. Mind you we purchased the car 5/31/25 and he NEVER bothered to let us know. Now we have to wait another 4-8 weeks for $4100 to be taken off. Please beware if you are considering buying from them. Is everyone at @CentralHoustonNissan inept and incompetent? read more

Purchased a new car from Baytown Nissan in 2023 and it was owned by Central Nissan and the window tint started coming off of the windows Baytown Nissan would not honor the warranty said to take it to Central Nissan fixed the problem the first time. Now the window tint is coming of of the back window and they said they will not cover the life time warranty on the window tint anymore and I will have to pay for it myself. If they owned Baytown Nissan they should honor the life time warranty. I am getting ready to buy another car and spoke to a salesman at Central Nissan about one even said life time warranty on the tint you think they would want repeat customers but I guess not I will be taking my new car purchase somewhere else. read more

FRAUD WARNING: Central Houston Nissan--Confirmed Bait-and-Switch & Contract Fraud (BBB, Edmunds, Carfax) I am writing this review to warn consumers about the deceptive and fraudulent practices I experienced at Central Houston Nissan. If you look at reviews on the BBB, Carfax, Edmunds, and TrueCar, you will see that this is not the first time they have used these tactics. This is a pattern of systemic fraud, not a mistake. The Disappearing Deal and Fraudulent Contract Packing I came in on September 6, 2025, to look at a specific car, the 2024 Tesla. 1. The Bait: Sales Staff member Sarah Simmons offered a $500 discount for a Saturday sale. 2. The Switch: When I arrived, Used Car Manager Lee and salesman Alex Garcia immediately refused to honor the $500 discount. 3. The Contract Packing: The base price of the car was $33,032. They then forced multiple hidden, non-optional add-ons. The single charge for the 1-year LoJack/GPS Security Device was \$1,977.00, with other fees (like "paint protection" and "windshield") raising the total price to $35,231.14 (before tax/state fees). Crucially, when questioned about these charges not being itemized, they refused to provide an itemized list, simply stating, "This is how we do this." This intentional act of withholding details allowed them to roll the cost into the sale price and fraudulently inflate the final number, with Finance Person Leah Banamar overseeing the signing of the packed contract. The Defective Product, The Labor Scam, and The Final Denial The dishonesty didn't end with the sale. The expensive, undisclosed LoJack device never worked. 1. Dealership Admission & Stalling: After multiple complaints, the team (Jason and Used Car Manager Lee) sent staff to my home, retrieved the car, and confirmed the device was defective and could not be fixed. They promised to send a refund check but kept pushing off the delivery date. 2. The Labor Scam & Changing Stories: During the stalling, the dealership told me the check amount was lower because I had to pay a labor fee for both adding and removing the device they sold me that didn't work. They kept changing their stories, moving from a promise of a full check, to a partial check with a scam labor fee, to their final stance. 3. The Final Denial: After all the deception, the dealership, via Carlos and Rico, reneged on the entire agreement. Their current, final story is that they never sold me any add-ons and therefore owe me nothing, using the lack of an itemized receipt (which they refused to provide) as their final, self-serving defense. Conclusion and Strong Warning Central Houston Nissan engages in illegal and unethical business practices: they use deceptive advertising (the $500 offer), refuse to disclose mandatory add-ons, attempt to defraud customers with bogus "labor fees" for broken products, and continually change their story to avoid honoring a refund. Avoid this dealership. They will lie to secure a sale and abandon you when it is time to resolve their mistake. Sales Staff and Management Involved: Sales Staff Sarah Simmons and Alex; Used Car Manager Lee; Finance Person Leah Banamar; and staff members Rico, Carlos, and Jason. Overall Rating: \star (1/5 Stars) read more

Requesting your help: Went to get new tires and oil change Saturday Sept. 13, 2025. The ride felt different so I took the suv back on Tuesday Sept. 16, 3025. Was told strut's collapsed. I did ask, why was I not told this before leaving on Saturday? Not a clear answer. I drove away, basically told to be careful because it is dangerous. I decided to get another opinion. I Got turned down to repair the Struts, was told whenever put the tires on and your suv, take it back to them to fix it because the machine they used to left my suv and do the tires caused damage to my struts and the air pressure. Went called back to Nissan and they denied the claim. Refused to let me speak to a manager. I like Central Nissan to make good on the repair of the struts at no cost to me. Something went wrong. I should not be responsible for the mistake made in the shop. Please help me and reply as well. read more

Bait and switch. Under no circumstances should anyone buy a car from this dealership. They advertise gods prices online, but they will not honor those prices or anything close to those prices. I went in to look at 2024 Nissan Frontiers, and ended up looking at a 2024 Frontier SV 4x4 with the Convenience and Technology packages. Their website advertises (still) that vehicle under stock number 241645 at $34,800 as the "Final Price" not counting conditional offers. When we sat down to look at numbers, they had $37,300 as the starting price with $10,000 in dealer addons for a total price of $47,000. Absolute bait and switch. After the salesman corps not get a "yes" out of me, they sent the first manager, who flat out lied to me about the incentives listed on in their website. When I said no to the lo-jack option he immediately said he was done and got up. So I got up as well, and headed out the door. The second manager came out before I drove off and claimed he wanted to make a deal work. But he refused to get within $3000 of the listed price, saying he would not reduce the addons below that. So I left again. When I was getting ready to leave the second time, a third manager came out and tried to get me to agree to the $3000 in addons. I told him I would pay the listed price plus tax and licensing, and he said he could not do that, so I left. The advertised price odd solely to get you in the door. They will not honor their advertised price. Do not go there. read more

Bait and Switch (with an advertised price on their website) I called to confirm the price before driving 4 houses to buy that VIN NUMBER AT THE PRICE IN THEIR WEBSITE. No mention of the "alleged website error" for 7 hours with the sales manager, 2 sales people and their customer relations manager. Our full price offer was declined, they wanted $16000" more than advertised??? We offered their asking price. Discrimination suspected. read more

Central Houston Nissan - The advertised price from their website, which I confirmed before driving from Austin to their dealership. - Auto Parts & Supplies Near Me - Houston, Texas

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Spent 800$ on a service to my car here and forgot a nice 50$ water bottle. I called and they said they had it but would trash it if I could not make it in by end of the day. There are plenty other services places go somewhere where they can be bothered to care a little bit more. read more

My wife and I had an amazing experience and got the help and information we needed we even walked out with a vehicle the same day. Hani Muwaqqet helped us tremendously and we're in love with our Kick thank you so much we love being new members to yalls nissan family. read more

ZERO Stars given! Online price was $32,699. Central Houston Nissan site POSTED "$32,699" !!!! That should be THE price of the car! This is FASLE ADVERTISEMENT at it's finest !!! When called to see if they would negotiate the price, "A**hole Randy", increased the price to $37,900 for some bogus-a$$ bull$h!t add-on charges. We did our "home-work" and have family members that sell cars - - so we have been taught what is legal and what is not! What they were trying to TACK on to the price of the car that we were looking at, was already INCLUDED in the price and SHOULD NOT have been charged again, to us, the consumer. TOTAL DISHONESTY and FALSE-ADVERTISEMENT!!! DO NOT DO BUSINESS WITH THESE CROOKS !!! MAY THEY ALL GO TO HELL !!! read more

This place wasted our time 4 times they called me repeatedly begging me to come in because they needed the trade. I told them what our situation was up front, they said they could do it, but of course, they lied and we got our time wasted 4 times I when we are ready to buy a car, we're definitely going somewhere else.Don't come here. read more

HORRIBLE EXPERIENCE! I purchased (1) Wheel Cover from the parts department and the Manager stated to take it Service to have to have them place it on the car. Service Advisor JOSH begins to say loudly as he eats his lunch while at the computer that it's a fee after I have just spent $131 for (1) Wheel Cover. He then tells every Service Advisor what happens and each of them laugh historically about the matter. So I go and return the (1) WHEEL COVER and will NEVER RECOMMEND ANYONE TO PURCHASE OR SERVICE A VEHICLE WITH THIS LOCATION! CUSTOMER SERVICE IS THE KEY TO BE SUCCESSFUL! WARNING NEVER GO TO CENTRAL HOUSTON NISSAN!! read more

False advertising! Shame on you! They post deals just to get you in the door. I asked for additional pictures on a particular vehicle and they never sent them. Which then they try to convince me to come in and see other vehicles. Advertised photo of "a" vehicle but never could offer additional photos of the actual vehicle. read more

Central Houston Nissan - Advertised photo of "a" vehicle but never could offer additional photos of the actual vehicle. - Auto Parts & Supplies Near Me - Houston, Texas

If I could give 0 stars, I promise you I would. I had an appointment at 9:15am for an oil change. At 3:52pm I was STILL sitting down waiting for them to call my name. That's 6 whole hours. I'm never coming here to get my oil changed ever again. I advise you find somewhere else to go. Very horrible place. read more

I had a great experience with Raymond and Edwin my sales guys at Central Nissan Houston. Went in after seeing cars on carguru, The price was affordable for a new 2024 Kicks S. I really just wanted to look maybe test drive and then I had a color preference. Yes they did try to show me a 2025 SR (I think) but it was a little bigger and didn't care for the 2 tone colors offered. When I didn't care for the 2025 model they brought out a car I had seen on line. It was love at first sight. After discounts and great incentives even after the deal my husband said I was a fool if I didn't buy it. Serious upgrade from used 2014 car. I'm extremely happy with my choice and dealing with Central Houston Nissan and their staff. I found them to go above and beyond my expectations. Their location is close by to zip there for any service needs. I did do my research on the Nissan Kicks and what buyers were saying. It totally meets my needs and I am very HAPPY!!!! read more

I have never in my life bought a car so easily, quickly and stress free at such a great deal in my life! I don't why they get so few stars. Customer service was on point; no high crazy "buy today or else" pressure, staff was SUPER professional, helpful & friendly. I really just went to look, not expecting to buy that day. I mean I wanted to buy....but you know, that usually takes days of back and forth games (at least in my experience). Not here! The entire process-test driving, finding THE particular car I wanted, financial negotiation, trade in, sign and drive took less than one day. Definitely a happy customer and definitely recommend! read more

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advertised a vehicle for $58,000 on line on their website. Drive 118 miles after calling 5 times to be informed by the general manager that the vehicle is $9,000 plus more dollars than advertised. Tried call the GM boss left message to call me no return phone call. Wasted my time. read more

If I could give them a negative 0, I would. Buyer Beware and ask for the title. Do not buy if you do not see the title. I purchased a Murano on 11/20/24 and I still do not have the tags as the dealer said they first lied about where the title was, then they admitted they lost the title and had to request a duplicate, that got denied by the DMV, and now - no one returns calls or emails. Very, Very poor service!! read more

Scheduled oil change week in advance and came in to find out it's a 3 hour wait! Why even schedule it?! Absolutely ridiculous. Stop overbooking for the time slot and give your customers priority service. I regret buying a car here. read more

Trying to purchase a used Jeep for my daughter. I was very clear from my first message to the dealership that we needed to walk out the door at 21k. Because I lived so far away, I asked them to please not make me drive to see the vehicle if that price was not doable. Twice they told me in text that they could work with that price and once on the phone. I gave up two days of work to come and inspect the Jeep. The second day, I brought my mechanic who gave up a day of work as well. When it came time to talk about price, they said it would be 29k for the vehicle. When I showed them the texts that they sent me, they basically said that someone else at the dealership agreed to that number and that it was incorrect. I lost 2 days of work and spent over $125 in gas on good faith from the dealership that they would honor the price they told me 3 times. Sad day for me and my daughter. I don't recommend working with Central Houston Nissan. read more

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Everything from purchasing a new Murano to getting the account number and financing information has been a nightmare. My mistake for actually purchasing when I first thought they were dishonest and had to argue on the price. Now I can't even leave a voice mail for their finance dept or manager because the mailbox is full. Avoid at all costs. Never again will I purchase from this dealership. Terrible customer service and terrible dishonesty. read more

People of Houston this dealership does not care about Houstonians. My complaint is not a bad car or a bad deal. It is about them unloading their vehicles on Buffalo Speedway during traffic hours. I got stuck in that traffic and my son suffered an 8 minute seizure. I had to sit there and watch unable to do anything for him. There are few things, more disturbing that watching your child in a medical emergency and not be able to do anything about it. I promise you, is it soul crushing! So I went in tho the dealership after that incident to ask them to stop unloading on the street. They have a huge lot to unload cars in but they do it on the street causing dangerous traffic situations. They don't want to dent their own cars but your car out there in that traffic, well they don't care about that either. The management team had no comments about my son suffering at their hands. And did inform me that had no intentions of stopping that practice. So please call and complain, call 911 when you see them unloading there. Someone will eventually get killed there because of that truck unloading on a busy city street. Do not give these people your money. They are not worthy of your time or money. It's obvious they don't care about people just money. read more

0 Stars!! I had service scheduled at 4 for an oil change and I got there at 4 and they said that they could not attend me anymore because the guys in the back were getting ready to clean up so they just made me go waste my time and gas. They should not schedule appointments at 4 if they aren't going to want to attend and work at that time. read more

So my man I and went here today at 1pm because we received a phone call the day prior saying that we were approved for a zero down. Now I know how janky and desperate these dealerships are and how they go the extra mile to make a sale so my husband explained every detail and gave the caller all the information about his background even told them about his credit etc. We told the caller that we don't have a vehicle and that we're ubering from far out and they still said sure come on down here we're approving the first 25 people no matter your credit or background for a zero down payment. Once we arrive no one was available after we were scheduled to be there at 1 so they assigned us to this salesman by the name of Johnelle Smith. He then ran all of our information and said how much are you putting down today and my husband and I said we were told a zero down payment and then the salesman says no problem we got you we have 3 cars for you but your note will be high we're like ok. I said are you sure nothing down he then proceeded to say yeah zero down and even had us pick the car all for him to come back and say well you're approved but they want you to pay the taxes which would be equivalent to the car total which was $1700!!!!! Listen I know about taxes added but i never heard of paying $1700 in taxes when that's how much the vehicle cost that we were suppose to have already been approved for! Then he was like maybe my manager could give you guys a better deal I'm like no thank you and he said no don't give up my manager is known for cutting good deals and I said yeah but we would still have to pay something down right then he said not necessarily because he stated that it's up to his manager and whatever he wants to do then the manager came In trying to fast talk my husband and I talking about sports then trying to get us to find people to co-sign for us then he said well if u hit the lottery then come back and see us!!!! The manager was a well put together Hispanic and my husband and I are black! Moral of this story is they gave us false information and even had us test drive the car all to tell us something way different than what they originally told us! Plus I didn't like the manager shady insults and intentions! Watch how you treat people because you never know your fate and how god will humble you! We won't be back if I could give zero stars I would!!! Also the manager name is Alex. read more

Service advisors have 0 customer service skills. They won't acknowledge your presence when entering. Bad experience every time

Don't fall for Central Nissan's 2020 F-250. They tried chafing an extra $7,995 on the asking price when I got there. So angry at deceptive advertising and such a huge waist of my time. This review would be an absolute 1-star if I hadn't bought a new car with Keven Chen at Central Nissan. My previous experience went well, but not without first dealing with grossly inflated dealer costs. My second experience was not a good one when they're asking price $53,991+ $7,995 + TTL. I wouldn't have even shown up if they had advertised the actual asking price with the $7,995. Everyone knows and expects TTL, butter this was out of control and was completely disappointing.......what's loss of integrity. read more

Central Houston Nissan - Deceptive advertising to waist your time........ - Auto Parts & Supplies Near Me - Houston, Texas

I'd give zero stars if possible. We called ahead and explained exactly what we wanted. We were told there were 3 options at the exact price we wanted. After driving 3 hours we get there and are told the car is $10000 more!! Wtf! When asked why they lied they said they would be selling the car for less than they paid for it. DO NOT TRUST THESE PEOPLE!! read more

Horrible experience trying to purchase a used car! The salesman was new and nice but when we sat down to negotiate the price, the 'manager' added several THOUSANDS of dollars in fees for things we did not want! We told him to give us a price without the extras and said we would buy the car right now if you give this price. He came back with a CRUMBLED UP PAPER and said the manager told him there's no way that's happening. We asked to meet the person who did that and we asked 'why would do that?' And he replied 'it's my paper' we promptly walked out! Who does that?!? We bought a similar car the next weekend from a different dealership for 3k less than the list price of this car. And this car is still on the lot so they lost a sale! read more

Zero stars! Just by reading the reviews, it is more than obvious that this is a terrible place to trust. I left my car to be repaired, and they gave me a rental car, and when I called it turns out that I owe $1300 for the rental car because it had been with me for a while, my husband, called many times to know about our car, and it is always on hold, and now they will not give us our car if we don't pay..... They claim that they called and texted us and never got back to us, and today they hung up on us... this is blind robbery! read more

My Nissan buddy told me this is the ghetto Nissan dealership where people with bad credit go to get f'd. I promise you this is. It the dealership you want to shop at. They add $10k of fees to all their used vehicles. If you don't believe me and try and purchase here, you'll spend several hours realizing you wasted your time. Buyer beware read more

When you take a car for repairs and before they give you an estimate (to change fluids, etc.) a gentleman called "Mr. Santana" calls you in an extortionist manner. He wants to buy your (beautiful, good-looking, well-maintained car) and offers you a brand-new one with "unlimited service warranty". He calls using a Nissan Central caller I.D. and has an office there. He works for the sales department. As soon as you try to "talk some numbers" with him, he shows zero knowledge about mathematics, resale values, blue book, etc. He is ignorant. BUT he knows enough to extort and threaten: "If you do not let me buy your car and sell you a new one, you will be paying a fortune in repairs". He called several times, (called my wife four times when she took her car and twice when I took my car for routine 40,000 mile service). Of course, he tries to trap you into 1) selling your car in good condition to make a good resale profit, 2) selling you a brand-new car with all the costs including financing, another source of profits. 3) Then the service people call you with an outrageous quotation for the service. In my case they told me my AC evaporator does not work and it will cost me $4K just to fix that "because they have to remove all the dashboard, etc.", which was not true. The problem was in another cheaper component which did not require touching the dashboard to fix. Note that the service technician makes a salary AND a commission on money collected for services. This looks like a mafia-type organization. They work as a team, because salesman "Santana" gets the phone numbers of every customer who goes for service. You take your car and while they are estimating your repair costs, an agent, Mr. Santana, "wants to buy your car" to sell you another and so on. The sales department is in collusion with the service department although, when you complain, they blame each other for this extortionist attitude. The service persons (such as manager Mr. Bob Gore) claim honesty and being harmed by those "salespeople". The general manager, Mr. Chris Gates, when I explained the situation, kept insisting "that´s your opinion", as if a customer´s opinion did not matter to him. When I insisted, he kicked me out of his office claiming, "he has to make a living too". Chris Gates is the mastermind of this true criminal organization. Just be careful with Nissan Central of Houston, where I used to be a happy Nissan customer. Not anymore. My service technician even told me how irritated he is with the mafia-type structure created to ripoff customers, and is telling everybody in his family and circle of friends "never to get involved with the Nissan fraudulent organization". read more

Central Houston Nissan - Head of the fraudulent organization that lures lower level Hispanics into lucrative scams using a Mr. "Santana" as a bait. - Auto Parts & Supplies Near Me - Houston, Texas

if I could give them -5 stars I would! the customer service that I received from the service department was horrible! I was hung up on 3 times when I tried to get the name of the man I spoke with. I called back 2 more times and as soon I asked for his name he told me to hold and transferred me to reservations. I spoke to a sweet lady in reservation named Rachel who then transferred back to him and he still hung up! I asked to speak to a manager and he gave the phone to some named felix who also refused to give me the initial mans name. this same workers will be the reason no one will go to that dealership. TRASH! read more