The Fish Factory is a great little aquarium shop…read more I've purchased a few things here over the years and have always been pleased with my experience. Beyond fish, I've also purchased some really hearty and healthy aquarium plants here. Their selection is lovely and their prices are very reasonable. The workers are always happy to help and very knowledgeable. It's not the largest shop in town but the quality is second to none. Get to it!

Good store, great plants, nice fish selection. Everything you need as far as setting up a good…read moreaquarium. The staff know what they're talking about and are helpful. I like that they don't bother me unless I ask for help. I would check it out.

The service was absolutely fantastic! I had great conversations about the animal I purchased, as…read morewell as the other animals in their care. Personable employees that made me feel secure in my purchase and future care. Prices are a bit high but they are willing to work with you. Only lost one star because it is quite a small store

Very clean and well kept store. They do have some small mammals up front (rabbits, guinea pigs,…read moreskinny pigs), but they specialize in snakes, lizards, tarantulas, tree frogs, turtles and tortoises and their supplies. Their pets seem very well kept and the staff is quite knowledgeable. This is not a dog/cat pet store.

They have an amazing setup to visit animals. I adopted 2 kittens from them, got all the supplies at…read morea discount and both were fixed with the money from the adoption.

I frequent this location to get items for my pups. This store has an excellent variety of items…read morefrom all the different kinds food (large frozen as well). I like that they only carry products that they believe in. They truly do have a good selection of all the products they carry, from toys to treats to supplies. I will say- Most of the time the customer service is excellent, but sometimes that isn't the case. There have been instances where they make you feel like you're bothersome. (However, I do understand how hard customer service is!) They usually have shop pups that great you when you come in! Obviously a pet friendly place. They have nail trimming events and other fun events, like pool jumping contests for the pups in the summer. They have a loyalty program as well that includes buy a certain number of bags of food, get the next free.

I've been there a handful of times and each time I was met with unfriendly staff. I went looking…read morefor a probiotic with my puppy and was told to leave since he had diarrhea. All of his stool tests were normal. Went back two more times and when asking for something their response was " we don't carry that ." Never helped to find another store that does carry it, or an alternative suggestion. Won't be going back.

The employees are very friendly and helpful. I was surprised by how much inventory they had for how…read moresmall of place it is. I'd much rather purchase my dog's supplies from here than a Petco or PetSmart. Support local!

For 8 yrs Jen has been the sweetest groomer to our dog with social anxiety. She also gives the best…read morecuts!!

The Owner told us she would no longer groom our dog 5 hours before our appointment. Jen did a…read morefantastic job grooming our dog for 3 years. Reasonably priced (a bit low actually) and great cuts. At one point, we forgot to make our "next" appointment while we were picking up. After several unanswered calls and texts, my husband had to go in person to talk to her to get her to make an appointment. We understand there is no other staff or scheduler to do the Admin work, however a quick text that she would get back to us would have been appreciated. She decided that she was no longer able to groom our senior dog who became fatigued standing for 2+ hours. This is understandable, however the professional choice would have been to inform us of that decision prior to the day of the appointment. (By the way, we walk our dog 1 mile a day and everyone thinks he is a puppy when they meet him. It's not like he is disabled.) She purposefully left us in a bad position with a dog in need during a shortage of groomers taking new clients. A business owner should care about their clients, their reputation, and operating in a fair manner. Get an assistant, proper equipment (to support dog while grooming) and fulfill the commitment. If one no longer wishes to work with a certain customer, give them the courtesy and communicate that with a fair time frame. A business owner in demand CAN pick and choose the clients they wish to serve. It's done all the time. But separate after contracted commitments/appointments have been fulfilled. Unprofessional and discourteous.

Terrible experience on FIRST and last visit. Waited 20…read moreminutes with my 12 week old puppy while a big nasty dog in the waiting area barked its ass off at my puppy. I finally asked how much longer it would be and she said at least another 20 minutes. She said I could come back at another time on Saturday. They actually EXPECTED me to wait there for 40 minutes past my appointment time with a ferocious dog barking at my puppy. What a joke this place is.

I had a very disappointing experience with this clinic due to ongoing poor communication and lack…read moreof transparency. This was especially frustrating as this is the third pet I've brought to this practice, and I expected a much higher level of consistency and care. I requested an estimate for my dog's dental procedure back in December and planned my budget around the original estimate of approximately $600. While the estimate did note that pricing could change, no range was provided, so I had no indication that costs could increase as significantly as they ultimately did or that I would not know the true cost until the day of the procedure. On February 28th, I was sent pre-surgical information, but no updated estimate was included, which should have been provided at that time. My original March 4th appointment was then canceled by the clinic after I had already taken time off work. I did not receive updated information until March 19th, when I was finally given a revised estimate--less than a week before the rescheduled March 25th procedure--ranging up to nearly $1,500. This was the first time the full potential cost was clearly communicated, leaving me no reasonable time to plan. I spoke with the office manager about my concerns and then called back the following day. During that call, I spoke with a receptionist who disconnected the call. When I called back, I felt I was being blamed rather than supported. I will acknowledge that I became frustrated during the conversation, but this was after multiple attempts to get clear information and find a workable solution. During my conversations, I was also advised to cancel the procedure if I wanted to save money, despite already having taken time off work twice and scheduling other commitments around the appointment. When I asked the office manager what she would do in my situation, I was told to cancel my appointment and my day off, which felt dismissive and unhelpful. The doctor also did not take accountability for the lack of a clear price range upfront. Instead, the focus remained on honoring a small price difference between $595 and $615, when my concern was the potential $900+ increase that was not clearly communicated until the last minute. I understand that veterinary procedures can vary in cost, but clear communication, professionalism, and respect for a client's time and budget should be standard--especially for a long-time client. Unfortunately, this experience caused significant stress and inconvenience, and I will be seeking care elsewhere.

Awesome reptiles & the owner is incredibly nice & informative! My favorite place to go for crickets…read more& for mice. The only thing is their recommendations for husbandry are a little out of date.

Bought two animals at two different points in my life from here and they both were healthy and ate…read morereally well. The staff is knowledgeable and will take care of what you need. I would recommend

I just rescued a 5 month old Chihuahua from this shelter about 3 weeks ago. The facility was…read morereally clean and very welcoming. The customer service there was excellent. Our whole family is very excited and happy with our new addition to the family.