Ryan and John finished installing our new kitchen floor today. Gary the owner, and his sons Nick…read moreand Ryan are a pleasure to deal with. They educate you instead of trying to sell to you. We have so much confidence in them that we didn't consider getting our new floor from anywhere else. We also purchased our basement carpet from them a few years ago. They showed up when they said they would. Ryan asked me a lot of questions during this. He also answered every question that we asked him and never made us feel bad about asking them. He made sure I understood when they were during the various steps of the install. We are going to purchase new countertops from them in a few weeks. I wish every business was as easy to deal with as Creative Flooring.

Gary and Nick are great to work with. I just bought a basement full of carpet and vinyl flooring to…read morereplace some very old flooring. They help educate and provide options in material and pricing. Once the job was done, when I went to pay the final bill, they informed me they found a cheaper supplier and got he carpet cheaper than estimated. They passed about 25% savings on to me. These folks are honest and very helpful! This is my 3rd time using them over the past few years, and they always go beyond what is expected.

Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

I was hesitant to look at flooring companies, thinking my flooring would be way to expensive and…read morelocal flooring companies are only servicing larger more quality material. I have an old house with crazy floors! Mark came over and walked me through ways I could help fix the floors so we could install an economical floor that will handle the expected foot traffic. I had quiet a few questions about some of the suggested ways to fix my problems and Marc didnt make me feel dumb for thinking I could do it a wrong way, he didnt pressure me into doing an expensive remodel... no he simply pointed out a few options, with each pro and con, and let me make the decision. In the end, some of the mountains we faced turned out to just be mole hills and I couldn't be happier with the experience I've received! Even Barb showing us around the warehouse... same experience as Mark and the installers (father and son duo - how cool is that!), not pushing, supportive and understanding of the overall picture! Can't go wrong with Vallow Flooring!

We wanted to replace all the carpet in our house with Luxury Vinyl Planks to include the stairs. We…read morewent to Vallow and another local flooring business for estimates. Vallow's estimate for the same product beat the other business, saving us major money. We had a handyman contractor to redesign our stairwell so that we can get the LVP installed correctly. Mike from Vallow came out to our house and met with the handyman contractor to discuss their plan and even provided them with sample. This collaboration greatly facilitated our combined home improvement projects, resulting in a much better final product than we had envisioned. Three weeks later, We found a small issue with a step tread and they fixed it quickly. Highly recommend Vallow for all your flooring needs. They are professional, courteous, and knowledgeable of their craft. Customer Service is great too.

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

They did a great job on the first bathroom they installed. We moved and hired them for a room…read moreaddition. As far as the room addition, they did fine. Just make sure you read the fine print on contract. Also, make sure they sub out plumbing and heating and air conditioning. The duct work was ALL installed incorrectly and washing machine was installed incorrectly. They were not willing to work with us at all concerning these problems. Our cost was over $1500.00 more to correct these problems.

There are missing screws from 2nd story windows and they are protruding from the wall…read more Basement windows are not properly secured and bend easily. Sliding glass door was installed crooked and water is leaking from under the track and from the weep holes inside of the house. Caulk has detached and or is missing from multiple windows. Installer became irate over wearing a mask and tried to blame everything but their work for damage and improper installation after they had aknoweldged the issues and admitted to causing some of said issues themself. WARNING: If you have already hired and paid these guys, keep your paperwork, document their work and interactions, make sure that they give you a proper itemized list of what you paid for. Avoid this company at all costs. Youtube link to latest incident with Eagle: https://youtu.be/EMeAlcxkWYk