I've been with CEC for about 18 months as of this writing. I've had to call them a few times, and have been very happy with the customer service and their willingness to take the time to help me understand every facet of my electrical usage and bill. I asked for suggestions on saving power and they had many. The website also has some great tools for comparing bills and seeing historical usage in an interactive graphical format. This is very helpful. There's not a single aspect that I can think of that would prevent a 5 star rating for CEC. read more