So understaffed. Staff "chit chats" with customer long after they have finished their transaction…read moremaking appointment times worthless. People are pleasant enough but wait time for help,is inexcusable.

We had an appointment at the Xfinity store in San Mateo. The rep that helped us started with an…read moreattitude and seemed like he didn't want to help us. My mom in her late 80's had a few questions and the rep was unable to speak in a respectful and helpful tone to explain things to her. All of this new technology is not easy for older people to understand. He did not explain what he was doing on the computer with our account. He was constantly looking at his phone but not communicating with us at all. He did crack a few jokes with another associate. I did not appreciate how we were treated today, especially my elderly mother.

Equipment they brought out for our 40Mb service never performed above 2Mb speeds. Websites timed…read moreout. Useless. 6 weeks of technicians adjusting things, got worse actually. Their CEO called me from a blocked caller ID to try a bully me into accepting their worthless equipment. This company and their service is trash. Switched to Razzolink which setup perfectly the next day.

This review is based on my experience with them in 2015. They don't respond to emails and voicemail…read moreis always full. At one point I got in contact with Ken and he shared his plans but it was really all baloney and he left lots of people hanging as he moved away and on. Yes, the other internet providers in rural Monterey areas were not great but these guys set the bar for low and I'm so glad I no longer need to rely on companies like this.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

We found George and Central Coast Internet after suffering a few years going through every…read moresatellite and wireless provider known to the area. George really owns and represents his services and product. Very reliable service for the rural parts of Hollister. He makes an effort to resolve any problem within a few hours by heading to your property to diagnose ans resolve whatever issue could exist. The only downside, which I'd say is unavoidable, is lack of higher speeds. But this is due to supply and demand, which means the more customers he gets, the more supply he'll be able to provide overall improving the bandwidth his customers use together, creating a more constant speed for any time of day. Don't settle for data caps, never go with Razzolink. Local businesses always dominate. Thanks George!

Was so lucky to find George and his company. My other choice was going to be satellite Internet and…read moreclose to $200 a month for the same speed connection. He made himself available and was very flexible with our move and needs for installation. No 4 hour window to wait for his company. Very happy wonderful company.

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Second time in need and Brett came through again. Needed a Starlink replaced and he came the…read moremorning after we received it and had us up and running again in an hour. Professionally installed and reasonably priced. Again, cannot recommend highly enough.

Bret Haines, owner of Sierra Satellite, installed star link for us today. He is very professional,…read morecourteous and friendly. He stayed with us until he checked the connection on all of our devices cleaned up after himsel and asked if he could help with anything else. He even set up the app on my phone for me. I would highly recommend him to anyone who needs help with satellite service.