Central Coast lock and key were supposed to come out today made the appointment yesterday they were a no-show no call left three voicemails have yet to hear back from them I read the reviews on HomeAdvisor and they are a joke they say they are five star company they've been in business 5 years you cannot believe the reviews that are on homeadvisors or on Yelp be aware of no shows I would give them zero Stars Central Coast lock and key never got back to me. They told me they would charge me a $75 fee to come out and then it would be $35 per door knob to be rekeyed that is ridiculous charges. I would recommend anybody using Daryl's lock and key he has been in business 50 years and he is very considerate on his charges definitely a five-star company. People beware don't believe the reviews you read. Zero Stars. Yelp wouldn't allow me to post zero stars. Reluctantly gave 1 star read more

Central Coast Lock & Key - Keys & Locksmiths Near Me

Do not call this guy! If I could give less than one star I would. Do not employ this locksmith. He committed fraud and has the worst customer service I have ever experienced. I do not say this lightly about fraud, being an attorney. We employed Brandon to install a Lockly Vision Elite on our door. This nightmare started on May 31,2023 when we were charged $536.25 for the Lockly Vision Elite. He claimed that the product was not available and could not do the install until July. My husband and I thought this was odd but we gave him the benefit of the doubt. My husband would call and text Brandon and he would never respond. He finally arrived at our house on July 3, 2023 after my husband repeatedly called and texted him. He said he was involved in a car accident that day which is why he was late (Now looking back, I think he was lying.) Brandon did a horrible job installing the lock. First, the handles of the door were crooked and the door was not closing easily. He advised my husband that there was a missing "plate" for the door that he did not have with him and would have to come back later to install it. My husband asked why the current locking system would not allow us to open the lock with our iphones, which is feature on the Lockly Vision Elite only. Brandon stated that this "plate" he needed to bring would allow us to have that feature. Since July 3, 2023, after the date of the initial install, my husband kept calling Brandon and texting him to find out when the job would be completed. He did not respond at all. He left our door looking horrible with holes in it and the portion of the lock and bolt system in the inside of the door was causing our door to catch when you opened it. Last Monday, July 17, 2023, our door became completely stuck. We could not open or close it. My husband and I were extremely angry. Since Brandon was not answering my husband's texts or calls, I decided to call him. A woman answered the phone and was speaking to me in a accusatory fashion as if I was having an affair with him. I repeatedly asked to speak to Brandon and she wanted to know why? I stated he was working on a job and I needed to speak to him. She said, "what job?" I finally got to speak with Brandon and told him the situation. He said that he was doing a job in "San Diego" (he was always in San Diego) and was sorry about the door and could come on Wednesday morning to fix the problem. He also said he had the other "plate." On Wednesday morning, he texts my husband and says he can't come until Thursday, but Friday would be better for him. Being extremely irritated and mad, I tried calling him again and texting him and no one answered or returned our texts. I told my husband that if we did not get a response from Brandon by the end of Thursday, we needed to find someone else to finish the job, which we did. We found a local locksmith who came out and looked at our door and said that it was one of the worst install jobs he had ever seen in his 40 year career. My husband asked about this additional "plate" that needed to be installed to allow our iphones to open the door. The new locksmith said there wasn't another plate and the system was already installed. My husband gets the box that the lock system came in and it turns out, Brandon charged us $536.25 for the Lockly Vision Elite, but we ended up getting just the Lockly Vision which is worth only $399.00 if that. This whole time Brandon was lying about the product he bought us and was just stringing us along! This is a horrible company run by Brandon who committed fraud. Their website is dishonest, none of their 800 numbers work, there is only one person doing the jobs (poorly) and they do not service our area, although they claim to. He charged us $875.00 for service and install and the veteran locksmith fixed our door and did the proper install for $375.00. If you want one of the worst service experiences of your life then call Brandon, but if you want a job completed competently, timely, and with great customer service, find an experienced local locksmith. read more

Complete life savers. Very thankful for these folks and glad they are part of our community. Hannah took my call late on a Friday night and got me in touch with Brandon, who came to my house and let me in, despite the janky locks on the door. This was also 1:00 AM on a cold night. Brandon and Hannah turned the frustration of losing my house key into an easy and stress-free experience. Communication was consistent and clear. Payment was transparent and simple to complete (via an emailed invoice). If you are in need of a locksmith, call these folks and they will take care of you. read more

I hired this company to install upgraded hardware on my entry doors because the original hardware was aging to the point of not functioning. What a mistake! Initially, they were very responsive and sent along photos of good work similar to what I wanted done, so I thought there would be no problem. How wrong I was... After I paid my initial deposit, they became very difficult to communicate with and schedule. When the locksmith did finally come to my home to complete the install after several weeks, he absolutely botched the job. I had to hire a different locksmith to come in and fix his work, and after doing so, it seems pretty clear to me that this locksmith does not know what he was doing. He didn't have the proper jigs or other tools needed to complete a job like this (or, if he did have them, he didn't use them for some reason). At any rate, this firm never responded to my inquiries about fixing their initial botched job, and I discovered when the new locksmith came that they had not installed the hardware I initially paid for, but rather cheaper models of the same brand. The new locksmith I had to hire said it was some of the shoddy has work he had ever seen in the 4+ decades of his career, and that he would be ashamed to show his face to his colleagues having done work like that. Hiring Central Coast Lock & Key cost me several hundred dollars just to fix the initial work and I regret the day I ever contacted them. Avoid this company at all costs. They should not be conducting business as locksmiths. I consider this review here a public service announcement. read more

I called in mid morning leaving a voice mail. The call was returned fairly quickly and we scheduled a time. They showed up in the early evening and fixed a recalcitrant deadbolt and left the lock in better condition than it had been in years. The price was very reasonable. Highly recommended read more

They said I would be called shortly, and called the next day. If you can't help the customer who was locked into his home don't take the job read more

Great service with our lock repair we needed right away. Got it done fast and we are now back in business...