We paid full price for licensed, professional contractors, and received shoddy, unprofessional work which we've had to already start paying real professionals to repair. Over one month later we're still finding and fixing things that were either done incorrectly or not done at all. I am amazed that this company is somehow staying in business.
Mike absolutely refuses to take responsibility for any miscommunication or mistakes. Even when our water heater was leaking gas and SDGE told us it was not safe to use our cell phone in it's proximity, Mike tried to tell us it was 'no big deal'.
Working with this company was a constant struggle to get any level of professionalism, and ultimatley became a stressful nightmare as one issue arose after another. The painters and flooring workers used our backyard to dump their waste water and plastic spacers, which we were told would be cleaned but never was, resulting in hours of cleanup we had to deal with.
Multiple conversations regarding sinks, doors, and windows were ignored or forgotten, with last minute installation problems which they refused to correct or take responsibility for. They told us they could do everything we asked in the initial consultations, but after being hired, they changed their story and told us items such as the kitchen sink we wanted wouldn't work. Inconsistencies in converstations and they're actions caused us to resort to use only email or text, which they never responded to, then attempted to blame us for not communicating with them. They consistently took the liberty to execute decisions on their own and then became angry when we made them change to what we wanted, which we always spoke about before hand, leading me to believe they confused our remodel with other projects they had going.
When we tried to conduct a walk-through to voice concerns about certain things with Mike when the work was almost complete, he actually became angry and aggressive with my wife, revealing an absolute lack of professionalism and decency.
The touch-ups took over three weeks to complete after work was supposed to be done, and one crew would have to return to fix things that another crew would casue, such as scratches to our bathtub or improperly placed fixtures.
They became very pushy in attempting to collect final payment before all touch-ups were done, and even cancelled a final door order and window repair because we would not pay them for work that was not complete. Their lack of professionalism is astounding, and cannot be overstated.
Our sink began leaking within only weeks of work being completed, so we had to hire a professional plumber to fix it. He showed us cracks in the cheap plastic tubing that the contractors used, which he also informed us was done incorrectly with non-upc plastic and removable rubber washers instead of sealant, which he said is what unknowing home owners do when they attemp self-repair.
It has now been one month since their work was 'completed' and we have had to hire an electrician to fix two issues and a plumber for three issues. Each of these were to correct what was considered 'simple' things that any professional contractor would have known to do. It is apparent that this company charges top dollar but provides only mediocre and shoddy work, allowing new workers to learn their trades at the expense of the home owners. read more