When I moved to Baltimore almost five years ago, I was very excited about train travel. That is the…read moreonly explanation I can provide for giving Penn Station a four star review a years ago, and I thought it was probably time to knock it down to an accurate two stars I've taken hundreds of trains from Penn Station now and also spent quite a bit of time at the Amtrak stations in Philadelphia, DC, and New York City. So I'm very aware that Penn Station is the train station with the fewest amenities at the station. There's a Dunkin' Donuts (which opens at 6:30am on weekdays and 7:30am on weekends) and a little convenient store that sells snacks and other items. And that's it. There are a few bathrooms, some seating, and the tracks. And that's the station. It has an attached parking garage, which is super expensive and a pain to enter, because the station's traffic lanes are stupidly designed and unless you're at the station at a really off-hour, there will be 17 Ubers stalled in the only lane you can drive down to get from St. Paul Street to the parking garage. Can you tell that this place has given me just a smidge of road rage? It definitely has. A while back (maybe 1-2 years ago), there was scaffolding all over the historic train station and there was talk of improvements. After it was all over, I couldn't really tell what they'd done. The station has some charm (the stained glass in the entry area), but it's not a great station. I'm glad it's there, because it allows me to go other places, but it's not a great train station. It'll do.

Decent historic station with around the clock MARC and Amtrak service. It feels secure and there…read moreis plenty of seating and space to stretch out. It is quite easy to navigate with good infographic boards in the waiting room, compared to Penn Station in Newark which is rather confusing. The station may also be cleaner than a decade ago when I saw a mouse or rat at Dunkin my first time here. There is a Dunkin and gift shop with sandwiches. They just restored MTA Light Rail service to the station as well and there are plenty of busses, taxis, and ride share to get around. Late at night the Dunkin and gift shop are closed so I tried for a sandwich from Farmers Fridge which vended but then the outlet slot got jammed, so had to get a refund and wait till I was home over an hour later to eat.

I ordered 100 roses for my daughter's birthday and had scheduled an uber courier to delivery it…read more The flower shop took pictures and everything. Long story short, the flowers never made it to the destination. And Uber did nothing about it except refund the $13 trip!! They can't even get in touch with the driver anymore.... So they say! The driver did not speak English at all. They are the absolute worst!! Take all the money they can from people and hold no accountability!! See less

No more Uber Eats for me. My grocery order not left on my porch. Picture was someone else's house…read more I figured out it was next door. However, they claimed it was delivered successfully and they confirmed. I'm the one who must confirm that Sir. And for me to promptly retrieve my order. How can I retrieve what's not even there? Fortunately got my groceries. But had I not, they obviously weren't sending out a refund voluntarily. I really just want my tip back. I can't do stupid.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

**DO NOT BOOK** I…read moretried to stay here but the owner didn't pay their power bill. I was jerked around with for three hours until I was able to get my bags and book a hotel. I then had to file a dispute through my credit card and text the owner multiple times in order to get refunded. The owner wouldn't contact directly until I had to find their number on their now defunct website. They repeatedly told me to stand by for refund, however it wasn't until I found their account on PayPal that I was able to request a refund. I was again told to stand by multiple times before finally getting a refund. Unfortunately this experience left a disappointing impression of Baltimore for me on my holidays.

Pros: One block from Penn Train station…read more Will pick up people from BWI Cons: The small lockers do not lock. All valuables are up for grabs. Has one refrigerator for all the guests. Seating for about 4 people at a time. No living room. Does not answer phone use email. RE: lockers. Asked about lockers and was told this hostel has them. NO OTHER INFORMATION. Upon arrival, the man who lives at the hostel said "we have small lockers that do not lock. If this does not meet your needs, we can refund your money,." He needs to be trained in what makes for good "customer service", before he will become a valuable part of the staff. After some back and fourth exchanges, he said "there is a place where your things can be locked up, but you will not have access to them unless you connect with me".

My husband and I just started using Charm City Connections on a recommendation from my daughter…read more We are very impressed with this company. The driver was on time and very professional. We are definitely using them again.

I use Charm City Connections for our business training events in Towson, MD. They are great to work…read morewith from upfront planning and there professional service and always on time. Highly recommended.

Fake a$$ taxi service! I called their number and received a text confirming pickup time. I booked a…read moretrip from the inner harbor to BWI on 8/19/2025 and they certainly didn't send a clean red taxi my way. Instead, I was in a filthy, absolutely disgusting car that reeked of marijuana. I shouldn't have even gotten in it. Ended up with a massive headache at the airport because of the smell. Pictures don't even do this nasty ride justice. The driver was okay. We didn't say a word the entire way. Sketchy as hell vehicle and taxi service. Pick elsewhere for your ride! Never again!

Literally don't ever use this fake service. This is not an actual taxi service, they just charge a…read morehuge flat rate? Charging $25 for a 2 mile distance you must be ridiculous. Uber lyft and empower can get you a ride for the same distance for $7. Never using this service again. Then asking me to Zelle? Yeah no lol. Do not ever use this service EVER.

We have used Frederick Airport Connection multiple times now and will continue to do so. Dan and…read moreDari run an excellent transportation service. They are professional, courteous and always reliable. Sit back and relax and leave the driving to them.

This business sounds like a great place to ride with and drive for. I use to drive for a…read moretransportation company, I loved it, best job ever. If you treat people nice, drive safe and have a clean disinfected vehicle. You will have the best time meeting new people and going different places or even staying local. Enjoy the ride and the drive. Be Safe X-NEMT Driver

Nice regional train service across Maryland. I wish it ran more frequently especially during nights…read moreand weekends (especially Brunswick and Camden lines).

First time in Baltimore and wanted to go to Washington DC although the trains themself are…read morecomfortable and clean. The service at the Camden station is non existent. There was no one to assist with questions on which train to take or where to purchase tickets as there was kiosk inside and outside. After buying ticket outside and attempting to board a train I found I had purchased the wrong tickets. Again there was no one to helped. I called the 800 number on the brochure and was able to get assistance and found I needed to go inside to get a ticket for the Marc train. Once we purchases the right ticket we were able to catch the last train out of Camden Yard for the day. Train was clean, cool, and roomy. Coming back was much easier as there were no people available to help.

Do not use. Used once without issue on inbound BWI. Booked a return and they simply didn't show up…read more No call, no warning. Unable to reach by phone. Almost missed our flight. THANKS #BWISedan for leaving us hanging. Like others, I'd give -'S if possible.

If I could give a "0" I would. I reserved a reservation with BWI Airport Sudan and Shuttle service…read moreand requested a 7:30 AM pick up. I was supposed to receive a call upon arrival. After 15 minutes no one showed so I tried calling the "24 hour" phone number. From their I called several other times and ended up being sent directly to voicemail. Finally after 8:00 someone called me back but at that point I was already late for my meeting. It's just bad customer service.

My familys used Limousines, Inc. for my wedding in 2015 and my sister's wedding this past weekend…read more They are incredibly professional, very responsive via phone and email, and the service is excellent. They provide limos and party buses but also subcontract with coach bus rentals for larger groups. They are consistently on time (even early!) and offer great deals for return customers. Highly, highly recommend. We'll never look elsewhere.

I was very nervous about renting limo-bus for my daughters 16th birthday party. Reviews on a lot…read moreof the various companies are all over the place... things like "the driver didn't show up", or "the bus was a mess". I'm happy to report that Limousines, Inc easily surpassed all of my expectations. The booking was easy. The driver called 5 minutes before the pickup time to let me know he was already at our house. The bus was not only spotless, but well stocked and well laid out. I would not hesitate to book this bus again or to recommend it to my friends and family.