Ontime and A Very Careful Driver. No Speeding. Attentive to my concerns and those around us.

I ordered 100 roses for my daughter's birthday and had scheduled an uber courier to delivery it. The flower shop took pictures and everything. Long story short, the flowers never made it to the destination. And Uber did nothing about it except refund the $13 trip!! They can't even get in touch with the driver anymore.... So they say! The driver did not speak English at all. They are the absolute worst!! Take all the money they can from people and hold no accountability!! See less read more

Uber - 100 roses for my daughters birthday. Never delivered! We were robbed! - Taxis Near Me

No more Uber Eats for me. My grocery order not left on my porch. Picture was someone else's house. I figured out it was next door. However, they claimed it was delivered successfully and they confirmed. I'm the one who must confirm that Sir. And for me to promptly retrieve my order. How can I retrieve what's not even there? Fortunately got my groceries. But had I not, they obviously weren't sending out a refund voluntarily. I really just want my tip back. I can't do stupid. read more

Uber - Response from Uber Eats - Taxis Near Me

I ordered and Uber over 24 hrs before I needed it. I needed a ride from Rock Hall MD to the Philadelphia airport. I got 5 different confirmation texts confirming my ride. then a few more over the next 24 hrs. I got a text saying your ride should arrive in 1 hour. Then another stating I need to be in the driveway at 8:45am and the driver will wait until 8:50am. I was in the driveway at 8:44am when I got a text saying "we are sorry to disappoint you but no one has accepted your ride". They asked me to try 5 other ride categories and not one could pick me up. I was stranded because I trusted Uber. Never again! i will never forget how Uber left me high and dry stranded. read more

I placed an order and made it clear sandwiches were to be plain with no condiments. I make it really simple, in the notes I wrote in caps that I have an allergy to mayo and cannot have it on the sandwiches. I got the order and it has extra mayo on both. Covered, with all sorts of toppings. I told customer service and they said I'm not eligible for a refund. The store says it's a third party service and they do not get involved. It's been 5 months and uber eats just closes my complaint thru the customer service and doesn't even reply. This is a safety issue and they still have an outstanding balance on my account. The worst customer service. The worst! I hope another company forces them out of business read more

This review is for "Uber Eats". AS of today, I have 141 Uber Eats orders, and I just deleted my account. Normally when I use the App it uses my current location (I've used it in various locations, especially while on business travel). Last night for some reason, when I placed the order from Virginia, it used my home address. I left a message for the driver letting him/her know how to get to the room or leave it in the lobby, and the driver called me (which was much appreciated BTW). That's how I found out the order was going to my home address in Maryland. Long story short, they didn't refund the cost of the meal. I get that, the restaurant had begun preparation, and I should've checked to make sure the app had the correct address... However, they still charged me tax. That's just wrong. I talked to 2 of their customer service chat reps. Both claimed there was nothing they could do and didn't refer to anyone else. The 2nd rep was just rude, s/he basically hung up the chat. I was not aggressive or rude. I just requested a refund of the tax. The rep repeatedly saying there's nothing that can be done, and on the 3rd reply s/he left the chat. Next chat I demanded my account be deleted, all of a sudden, they wanted to forward me to some kind of specialist, but at that point I was done, and I still had to ask multiple times to have my account deleted before they sent me a link to do it. FYI, there used to be a way you could delete your account via their site, apparently that option was removed. If ordering from somewhere other than your normal address, just make sure that App captures wherever you are ordering from. read more

An ENTIRE NIGHTMARE!! I feel FRAUDED, DISCARDED and DISRESPECTED!! The incompetent left me in a VERY UNSAFE predicament AFTER increasing the price on me by more than $10 within a few minutes. The chat agent thought it wise to transfer me to a department that said they'd contact me via email 6-12 hours later. I called UBER Safety. She told me to expect an email in as little as 24-48 hours based on volume. MAM???? If UBER has that extensive volume with safety matters, that'll be a massive red flag and a heck no from me. I'll take my busie as elsewhere. I'll be filing a conaint with t H e Atty General, as well. read more

You are about to price your selves right out of business. $19 and $20 for 3 miles. And I ride at least 4 times a week. Not to mention Uber eats. Cut a maufucka a break damn. read more

Uber needs to educate their drivers on their own service dog policies. They also need to actually do something when one of their drivers discriminates and denies someone service because of their service dog. They give the same copy and paste response each time saying we're sorry you experienced this. It goes against our policies. An investigation has been started blah, blah, blah. They never actually do anything about it and don't give you a number to call and talk to someone. You can only message them. I have never been more disrespected or discriminated against until I had to go out of town to get seen at Johns Hopkins. I trusted Uber's policies even though I have heard nothing but horror stories from people with service dogs. As you can see, my girl is in a vest which is clearly marked she's a service dog, even though legally she doesn't have to be. She is also very well trained. I was denied service three times in less than a 48 hour timeframe! And harassed by two drivers because of her. I even paid extra to use Uber pet to ensure I wouldn't get denied service, which I should not have had to do per their own policy!! The first two drivers didn't even stop. They saw her, drove right past us, and cancelled the ride. The third guy stopped and rolled down his window and asked what kind of dog she is. I stated she is a service dog. He then said he couldn't have any dogs in the car and I should have informed him I had a dog. I told him he cannot deny me service because of her and that if he cancelled, I would file a complaint. He then got extremely aggressive and said he was allergic. I stated that per the policy, allergies is not a reason to deny service. Then he said he had a rental car and Hertz doesn't allow pets in the car. I stated she isn't a pet and it is a federal law that she cannot be denied because she is a service dog. I asked him to just cancel so I could get another ride. He kept arguing and saying he wasn't discriminating against us. I said he absolutely was. Then he said if he let her in the car he would lose his job and his job and as more important than my dog. I asked him again to cancel so I could get another ride. He kept refusing, I kept asking. He then said "you're an a-hole" and said he was cancelling because I was being aggressive and not because of the dog. We all know he was just trying to cover his own a&& and made up an excuse he thought would be acceptable. The last guy showed up and let us in. I thanked him and was about to say he was going to get a great tip because the previous two drivers denied us. Before I could say that, he went off on me. He said I should have informed him sooner I had a dog so that he could have cancelled and not waited until he got there. I told him he can't cancel because she is a service dog. He said he was allergic to dogs. I pointed out the policy again and asked to get out since he didn't want us in there anyway. He said "it's too late. I'm already here" and would not let us out. He kept going on and I told him it is not only a federal law but Uber's own policy and I read him the policy word for word. He finally stopped. Both my daughter in law and myself felt so uncomfortable in that situation. I will NEVER use Uber ever again. Do not use them if you have a service dog. It's worth paying a little more to use Lyft and avoid the harassment and discrimination. I am reporting this to the ADA. It's unacceptable behavior. read more

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this review is about Postmates via Uber eats. today my family decided to order pizza from pizza boils. when we got the pizzas,we open the box the find the pizzas sitting and a pool of oil. we used napkins the remove the oil only to pull a slice pizza and with the pull there was a hair in our food... we pulled it out to take a picture that Postmates required and they completely acted as if we did not provide not only the picture of the hair in our food but the oily napkins as well. I suggested NEVER ordering off of Postmates as they have poor customer service and lied to us about not receiving photos. read more

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Ubereats just stole $40 from me through a driver by the name of Jennifer who lied about delivery and since she had my phone number, she pretended I gave her the code which is the last 4 digits of my phone number! She knew it! I contacted ubereats and they refuse to refund me even though they were never able to contact this Jennifer woman! I am not letting this go read more

I have loved Uber for years, the rides and the drivers are normally wonderful. But,,, I just found a recurring $24.99 charge every three months on my Paypal account back from 2019- over $500 and I only use Uber when I travel or occasionally at home. To try and remedy the situation I went on line, and the support email they had listed was one that was, "not monitored". And I had to do more digging just for support. I found something who knows if I will hear back anything. I feel like this was duplicitous and intentional. It breaks my heart. #lyfthereicome read more

truthfully i'm not surprised it's come to this because i've had friends w similar experiences, but i am slightly disappointed still because i've been almost exclusively loyal to uber (and eats) for years now. i paid the premium almost without fail bc i don't have a car & sometimes you just are too tired to cook after work. but should you ask for too many refunds (however they arbitrarily quantify that), you'll never get another refund. because naturally instead of reprimanding restaurants for subpar service or forgetting items after a consumer has already waited anywhere from 20 to 50+ minutes, you punish the consumer. even ones that have no reason to abuse the refund system, which is the only reason i can fathom why not receiving half of my order "isn't eligible for a refund." i wish i could give 0 stars. read more

Usually delighted with Uber and drivers are always prompt and polite. Took an Uber in my home area , d/t Baltimore, from hotel to a medical supply company to get a new cane for a sprained foot. But driver Genein from Somalia, turned wrong way, down 1 direction street. I limped after his car, waving, but he picked up another fare before I caught up. Numerous calls & texts about portfolio left in seat, but never able to reach driver or get back portfolio. will ride with Lyft from now on ! read more

beware of Uber car service! They will make up charges and overcharge you. I am going back to Lyft. Uber just started, in my opinion, to sneak in charges, and you cannot get someone on the phone. They have overcharged me a lot recently. Beware of Uber! Go to Lyft! I know I am! Uber seems to also just go into my account and take out money that they do not deserve. I am filing a complaint against Uber. read more

You will not pay the amount you agreed on when booking a ride, they will charge you extra fees that it make sense to them, and you will find it next day, I will never use it again read more

Used Uber a couple of times while in Baltimore. - Each time, our drivers passed/drove by us and we had to catch up to them a block or two up the road (which is a pain when hauling heavy luggage with you). - One driver couldn't fit our bag in the trunk, so we had to wedge it into the back seat between us. The back door didn't close properly and I swear the back seat smelled like urine. + Cheaper than a taxi/cab ride. + Drivers were nice. read more

Wow I used to be an uber regular but will NEVER USE UBER AGAIN based on a recent incident. I received an email saying that I had a free $30 ride with Uber for referring a friend. I couldn't see this on my account so I emailed the Uber manager (Stephanie Felix) to make sure that I had the credit. She indeed verified the credit, twice. I took a ride and...what do you know my credit card was charged in full! I contacted Uber management to remedy this but they would not acknowledge the mistake, claiming that they thought I asked if I had had credit in the past. CLEARLY THIS MAKES NO SENSE. Stay away from uber. THEY WILL SCAM YOU. I am sticking with Lyft! read more

I would give zero stars if I could. I am not a client of Uber, but one of their drivers in Baltimore HIT MY PARKED CAR THEN DROVE OFF!! Now there is major damage to the driver's side of my vehicle. Thanks to a witness I was able to get the license plate number and file a police report as well as an insurance claim. Uber won't take responsibility for their drivers because the people they hire are considered independent drivers, but I would RUN if the Baltimore office sends over a lady driving a dark gray Toyota Corrolla (sp?), license plate MD 9CE0916-This woman is obviously the type to think that she can just damage someone else's VEHICLE and get away with it. read more

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I took an Uber ride in canada Sept. I was charged for Uberpass Canada (which I did not sign up for and didn't even know what it was) in Oct , Nov and Dec. Didn't notice until I looked at my statement in Dec. They would only refund dec. I only use Uber once or twice a year and do not even live in Canada. They must have a way to get you signed up without knowing it. Beware of Uber, they use deceptive business practices to earn money. They don't care about your business as they won't make it right. read more

Signed up for uber and have received over 200 in fraudulent charges even after changing my debit card/account. Fu*k Uber

Great service, no problems, always a car available when I needed it. Most of the cars were clean. Admittedly a few smelled like air freshener overkill. I used it about 6-times in Baltimore, only having one driver get lost, it's a little frustrating knowing that they have a map with your pin on it. Airport rides were great. Plenty of cars available around downtown hotels, and plenty of cars at the airport. Perhaps a 3-6min wait when we arrived. read more

Uber - Mercedes S500 - Taxis Near Me

Was cut off by an Uber driver in Columbia, MD who decided he didn't want to stop at a stop sign. Was able to ask him why he decided to drive like that when I pulled up next to him, he threatened me by waiving a walking cane out of his window. Reached out to Uber customer service and they did nothing about it. Drivers license plate number is 2BY8967 Black Chevy Impala. Watch out for this guy. Would recommend Lyft instead! read more

Uber - Taxis Near Me

I am usually pleased with Uber and the drivers have always been prompt and polite. However, we booked Uber in advance (the day before) to pick us up at 5:00 am for a short trip to the hospital for a very important appointment. Uber confirmed that the ride was booked both the night before and at 4:30 in the morning. However, at 5:00 - the scheduled pickup time - the site changed to "cancelled, no drivers available." Very disappointed. Really left us hanging. read more

My wife was at BWI airport last night 8:30 pm. Did you know that Uber will not pick up a lot of women after dark. She waited over a half hour and finally found out even though it's not their policy that most drivers will not pick up a lady after dark screw Uber. I'll never use Uber again I rather pay for a cab that's reliable read more

We do UBER eats a lot, because to other guys a really bad. This service is usually pretty good, but last night our meal was give to the homeless by the eatery because, according to UBER eats "eatery was closed at 6:00 PM on a Saturday. I called the eatery, had a conversation with manager, shortly after 6:00, their open and busy. Bad night for UBER read more

First impression makes for a lasting one, my first experience, not so good due to the driving of the Uber driver I was assigned. Drove too fast for my liking. I left a review on the app. Decided to try Lyft next time and I love it very doubtful I'll try Uber again unless I'm unable to get a ride through Lyft. It cost a little more than Lyft and the driver didn't drive all the way up into my complex for me to be picked up, I had to walk down to meet the driver, smh‍ read more

I used to drive for Uber... Let me tell you a little bit about their business model. When they first move into a city, they offer new drivers top profits, which entices independent cabbies and towncar drivers to work for them. - this eventually floods the area with Uber drivers, which is good for the rider and bad for the drivers, who get less and less fares. Then Uber begins to discontinue all their driver profit incentives like "get 10 fares in 4hrs, make $25.00 per hr guaranteed". Then as if that wasn't enough, they start charging ALL their drivers a data plan fee, for using the phone that they force you to use, to run their driver app. They nickel and dime their own drivers every chance they get! And the best part is, there's no one to gripe to. No customer support for the drivers. Just an email address, where you get short, one sentence answers after waiting for a couple days. I say use Lyft! Use Sidecar! Avoid Uber at all cost!!!!! read more

UBER: Ok, so i NEVER use Uber downtown. Why? Because when i can walk out and get a cab in 2 seconds, i don't think Uber is worth the wait of 10 minutes. I don't need bottled water and someone to open my door. Actually, i LOVE the crazy taxi drivers from Africa that have the music blaring while talking on their Iphones conducting some other 2nd business or selling something on Craigslist. They are interesting and the price really isn't that much different. This review is for Uber in the county, specifically Owings Mills. I live far enough away from the subway that i can't walk. When me and my boys wanna go out, we call a cab to the subway. You can't reserve a time earlier. You have NO idea how long a cab will take when you call. It's either "be ready in 2 minutes" or "it will be 20 min to 40 mins". They rarely accept CC's. They are SUPER $$ for such a short ride. Plus, when we get back later that night, at times we have to wait forever for a cab back to my place. Uber is pretty much always 15min arrival, always a set price and cheap, and payment is zero hassle. Plus, on the way back we text them when the train comes out from underground. The timing is such that they are usually waiting for us when we roll off. My only problem is what i read about the business model and how they pretty much screw their drivers the more popular it becomes in any city. read more

Recently purchased a house in Highlandtown and was drawn to Uber as a way for me to meander about town. Uber has been my travel companion for much time now... Driven me to penn station at 6am? Yup. Driven me home after a late night out with my friends at 2AM? Yup. Free ride given the week before Christmas? Yup. Free rides to Yelp events? Yup. I mean.. what's not to like about free rides in and around cities! Uber is clean, friendly and highly recommended to many of my friends that now swear by it as well. There was even a time, while heading back from a night on the town - that I noticed some vandalism on the top of one of the drivers SUV's and I was appalled that someone would ever think to do something like that. So I took a closer look at the scribble... huh?...oh ... nevermind - it was just Ray Rice, Terrell Suggs, & Torri Smith. Only the most well known 2013 Superbowl Champions signing the drivers roof. But that ain't no big deal here in Baltimore :) If you're a first time rider... I promise that you wont be disappointed. Enjoy, my friends! read more

For the most part uber has been very beneficial to me. My car has had to have some extensive work done on it which left me car less for 2 1/2 weeks with no ride. I used them almost every day and I was able to get back and forth to work on time. I only have had one bad experience and that experience was so bad I had to rethink my rides with uber. The driver who had picked my friend and I up was very strange. He was driving very erratically, turning the radio up really loud and and then turning it down to talk to us to ask us for directions then turned his music up and bobbing his head. When we arrived at the street crossing at my apartment I told him to turn and he said he couldn't understand me and he missed the turn. So I asked him to stop and we would just walk from here. He then stopped and said wait wait wait!!! You gotta rate me before I can let you go. He said "your gonna rate me a five right??? Just do it here so I can see you rate it,,, look look I rated you a five can't you at least rate me it back...." My friend and I looked at each other and were like ok? Sure 5 stars here ya go!!! I then left with my friend and he said what about tip?????? No tip???? And I said to my friend bye! We are leaving and we left.... My friend and I were so shocked and we felt like we just had a drunk or some stranger driving us around unsafely. The sad truth about uber is that you don't really who is picking you up read more

I would have to downgrade uber services not based on the service itself but their prices. Anyhow, i went to a concert a couple of weeks ago, and used their service to get there. On the way back, predictably they were slammed. The quotes to get me back home were 3X regular rates, and a 20-40 min wait. No thanks. Walked a block or two and got a taxi for way cheaper. Uber is good in spurts, but major events be careful. read more

So Uber came to Baltimore a few months ago, I've had the account on my phone for a while but never had a reason to use it until a couple of weeks ago.... I needed to catch a 6am flight which meant a 4am trip from downtown to BWI on a Monday morning. The day before the flight I emailed the Uber Baltimore support asking if they would be able to do a car that late on a weeknight. When my alarm went off at 3:30am, I noticed they had not replied. I tried to request a car and the app just said "Sorry, no drivers are available now, try again later" but I didn't have time to mess around so I called 1-800-taxi-cab and had a taxi out front in less than 10 minutes. The next day after the failed attempt, I got an email from support apologizing, saying they don't have enough drivers to support their requests and that I should have tried multiple times. Sorry guys, I'm supposed to be able to rely on Uber to avoid the taxi headaches and have a car within 30 minutes - if you are unable to provide that, I can't trust your service and can't use it. Maybe I'll check back next year. read more

I've only used Uber once, but it was a 3am ride home from the ER. I was out of it, in pain, alone and praying to the angel of mercy whoever picked me up wouldn't leave me in a dumpster. Much to my joy, my driver (Venel) was friendly, alert and every bit the gentleman you hope that half of the human race will be. As an added plus, googling a discount code made my ride free. Thank you for allaying my fears and getting me home safe. You hired a good one, Uber! read more

On New Years Eve in the early 2000s I would call a cab company to pick me up in baltimore county, just over the city line, and get a response they could pick me up in 4 hours. Uber made a ride available cheaper, and in 15 minutes. For those that protest surge pricing, there is the option of waiting. Surge pricing is the best part about Uber because it increases the numbers of drivers making it so I can always get a ride. Moroever the fare increase mostly goes to the driversIt is the best. read more

Review for use on Saturday: I had an awesome driver: Jermaine, who was prompt, amendable, and safe. Thanks. Now to my complaint: I don't like that the only way for you to get a cab is through the app. I just got a phone and I was still trying to figure out the storage issues. So I couldn't download the app. I went onto the website to register for Uber...gave them my card number and everything, only to learn in the end that to get the 'cab' i HAD to download the app. Just made things extremely difficult. After an hour the app finally downloaded and i got the cab. read more

While I may not agree with all of uber's business practices, they have found themselves some really great drivers. My driver Vickas just returned the gloves I left in his back seat not expecting any reward. Hopefully uber stops the shady practices (sending black cars versus uber x to charge riders more) so the drivers can be recognized for their great service! read more

Done with Uber. They've "improved" their app! 1) Takes five or six times to load a credit card after adding app to new phone - and I've been a subscriber a long time - not like their back end did not have all my business payment info 2) You can rate drivers, but their is no way to give feedback when their engineers goof off and push junk to production. Not Dev Ops hear, but Death Ops. 3) Even the Press department knows - they tell you only help.uber.com is accessible, but that is only useful to rate Drivers. Great Driver tonight, but Death Ops with App update got me to try Lyft. 4) Watch for reviews of Lyft from me. No point trying to help Uber. Unicorn to Cockroach too quickly. Sad. 5) If you crack the code on how to send them feedback, please post! read more

Uber has terrible customer service. If you ever happen to have any type of issue, they'll tell you how they'd be happy to help and then tell you why they can't help. Their customer service employees are incompetent and you will just talk in circles before eventually giving up. They have no idea how to properly run a business or treat customers. They have a long way to go and a lot to learn. I finally just deleted my account and the apps because of how terrible their customer service is. I suggest using different apps for both rides and food orders. read more

Used UberX for the first time last night. Took two rides (to and from) and both great experiences. Quick, punctual, clean cars, personable drivers. Cheaper (depending on peak times) than a cab and better service. Will definitely be choosing Uber over a cab in the future Oh... The only reason I'm deducting a star is bc the driver said they do not have to follow taxi law/regulation bc they operate under donations??? Does that mean paying for service is a donation? If that's true shouldn't we be able to dictate the price of our 'donation' when they drive us??? Seems a tiny bit shady. read more