Uber has terrible customer service. If you ever happen to have any type of issue, they'll tell you how they'd be happy to help and then tell you why they can't help. Their customer service employees are incompetent and you will just talk in circles before eventually giving up. They have no idea how to properly run a business or treat customers. They have a long way to go and a lot to learn. I finally just deleted my account and the apps because of how terrible their customer service is. I suggest using different apps for both rides and food orders. read more

In my personal experience with Uber they treated me foul and in ethically. To this day They have not responded to correct the situation. it makes me sad that the disparaging situations I was put through is able to happen in 2019!. I'm disappointed in Uber they treated me like cattle, they used and abused me then terminated me with no real explanation. read more

Public complaint against Uber. I've just been charged for a ride that your driver cancelled after he showed up to get me. This guy came to pick me up and then cancelled the trip before the door was closed, telling me he doesn't go where I needed to go, which was the airport. No WAY I'm i paying for being left at my pick up location in need of a ride. I expect a refund NOW. I've been a staunch supporter of Uber and an exclusive Uber rider since it's inception. I've NEVER had this happen - especially since you started requiring riders to enter their destinations prior to finalizing the request. I'm flabbergasted. read more

Use the uber promo code xvwqn to get a free ride up to $30 on your first ride! I have had several amazing trips with uber, and I have never been dissapointed. Use the uber promo code xvwqn to get a free ride up to $30 on your first ride! I have had several amazing trips with uber, and I have never been dissapointed. Download the Uber app and put in code xvwqn. First ride up to $30 is free!!!! read more

This has to be one of the laziest Unprofessional lack of integrity companies I have had to deal with. We ordered food at 9 pm said it would be here 950/10 at 1015 they said 1030. I called the restaurant and was told that there was no driver. Then was told to contact uber. So finally after trying to contact uber through the shitty app with no luck. Being asked to take a screenshot of my phone to log in to be able to contact someone. The food shows up at 11pm. Why would they not have contacted me immediately when they had no driver in the first place. Now my food is cold, over cooked, warm cooked desserts that are suppose to be cold. Night ruined everything is now closed. Going to be a long night. VERY PISSED OFF. FIND A LAWYER PERHAPS AND SUE FOR FALSE CLAIMS AND MENTAL DAMAGE DUE TO LACK OF FOOD. SCREW YOU UBER POS COMPANY‼‼‼ read more

Ubers' Customer support is horrible. I have been an outstanding driver for Uber since 2016 and I am appalled by the customer care for this company. I cannot even begin to explain how many times I had to go through multiple agents to help me with an issue. One time, one of them couldn't update my vehicle properly, wasting a WHOLE day of earning a living. I am a full-time driver and I take it seriously. In recent events, I am aware of the recording laws in my state and I was just trying to update the information about my dash camera. I had to go through 3 agents because not one of them had the decency to tell me that I was able to go into my settings and update it. All of them literally told me to contact the manufacturer of my dashcam when I stated clearly that I am trying to edit my information to the uber app. I even went as far as showing them a screenshot of what it says on Uber's site about video recording and registering the camera, and still, I had no proper compliance. The majority of the agents have no clue what the guidance rules are for uber nor understand proper English. Please do something about this. read more

Uber Sucks! Last night Jackie, Barbara, and some other teenage friends were at City Line Bar & Grill, in Baltimore, less than 2-miles from Jackie's home. Jackie and I didn't drive because we knew we'd be drinking and we didn't have a designated driver, so I downloaded the Uber and Lyft apps to my iPhone. I setup both with accounts before we left for the bar so we'd be all set when we were ready to leave for the night. I've never used Uber or Lyft, but knew it was the way to go for a sober, cheap way home. Around 1:00 AM, I tapped the Uber app to setup a ride. The app automatically pinpointed where we were and requested the destination which I typed-in. Three options popped-up with estimated costs; an economy, standard, and luxury option. There were just two of us, so the only option I was interested in was the economy. The estimated cost was a whopping $92.00, for a less than 2-mile ride of approximately 6-minutes of drive time. I almost fell out of my chair. I was floored! When I told Jackie, she couldn't believe it and thought something was wrong. The app displayed the map of the route from where we were to our destination; there was no mistake. The standard and luxury option costs skyrocketed all the way up-to $237.00. I told Jackie to forget it, that I'd walk the distance before I'd pay $92.00 for a 1.3-mile drive. So I tapped on the Lyft app. The app provided more options for the ride, depending on the type of vehicle you wanted such as 2-door, 4-door, sedan, suv, luxury, etc. I choose the basic vehicle. The estimated cost was $6-$8 with a drive time of 6-minutes. Of course, I selected it, put my thumbprint on my iPhone, paying for the ride automatically with my credit card. The app showed a picture of the driver and his vehicle, in addition to a little map of where his vehicle was in approximation to where we were; 4-minutes away. The driver arrived, who was very friendly and professional, and drove us back to Jackie's house safely and securely. We exited the vehicle and thanked the driver for the ride. I didn't know how to tip the driver or if it was included. When we went inside, I received an email immediately from Lyft thanking me for using their services, in addition to an option to be able to tip the driver by tapping circles indicating $0, $2, $5, $10, and so on. My suggestion to you, if you don't have a designated driver, is to download both apps to your mobile phone and compare prices before selecting one or the other for your ride home. I doubt Uber will get any future business from me, based on last night's experience. read more

Would give a ZERO if I could for Ubereats. 100% disappointing experience with them tonight. Uber in general was cool and convenient when they first came out but they have definitely went WAY downhill in their operations. Tonight I ordered food hours before close of business. 1st driver bailed and second driver, who was lovely, missed out on money for his family because the place was closed. Uber customer service is horrible as well! Ending the chat when I asked to speak with a supervisor/manager. Won't be using them again! Better competition out there anyways. read more

Uber you guys need to pay your driver way better than you do this young lady was here trying to make her money and she's been sitting for a long time pretty unlikely she was getting work what is going on you guys really need to think about paying your uber ask driver more money you guys are bringing in new customers promise in the day or 5000 dollars this sign on bonuses but you never never got to the ones that were already there that's starting to business to make it what it is today read more

Uber - This is what I got when a customer came to my car - Taxis Near Me

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NEVER EVER USE UBER. As a young couple who believes in not drinking AND driving, we CHOSE to use UBER X as our way home from Fells Point to Timonium on Halloween night. We were picked up and dropped off as usual, and left to think it would be a normal $45-70 bill, when dropped off we were left a $ 240.00! RIDE! I will never ever EVER call UBER AGAIN. I WOULD RATHER DRIVE DRUNK. Unbelievable. read more

Generally love Uber - but had some bad service in Baltimore. Tried to get a hold of Customer Service and couldn't. Very upsetting - I expected better customer service. read more

Recently my friend and I took an Uber ride from Baltimore to Hanover--a 14 mile car ride, which took 25 minutes. The application did say that the fare would be doubled; however, never were we notified that the fare would be almost quadrupled (3.8). Had we known this we would have never taken the ride since that made our bill almost 300% more than the original cost of $63. Charging someone 280% more because Uber experiences little to no market competition is absolutely ridiculous, and saying that Uber implements a surge charge "to ensure we had rides available for those who needed them," implies that the company is doing this for our benefit (another misleading component to this total experience). Never were we required to accept a 3.8 surge, and never did we have to retype the surge amount as confirmation. In fact, the only time we heard the number 3.8 was when our driver, Salim, blatantly told my friend that her "customer rating" is a 3.8... A component to Uber we neither didn't know existed nor wanted to hear. A doubled rate is a little more within the realm of acceptable; however, a $242 basically cab ride in a black Chevrolet is ludicrous and makes me never want to do business with Uber ever again. read more

Second review for UBER & again.... they s-u-c-k. I saw a beautiful lady who was inebriated standing on the curb. Barely standing upright, dropping her phone, wallet etc......I brought her into my business. Her phone rang it it was her UBER driver....either she ordered the car or someone had for her. Either way the guy pulled up...I walked her out to car & he refused to take her. Sorry......but he had her address, name etc......he was so rude to her & to me (who is stone old SOBER) He begrudgingly took her & I am praying she gets home safely. I'm sorry...........if your accepting passengers in an area with a TON OF BARS....the likelihood that someone is wasted is pretty good. -0 customer service --0 people skills read more

I feel like my daughter and her friends got robbed by Uber! They made a safe choice by using the car service instead of drinking and driving only to wake up the next day to find a $247 charge to their credit card! Yes, it is somewhat written somewhere when they booked it that because it was a holiday the fare is increased BUT it does not make it entirely clear exactly HOW MUCH the crazy car ride would be. This is outrageous and should not be allowed! Buyer Beware!! read more

Be careful! Deceptive! Customer support not really interested in helping ("Deb" wrote back a few times but conveniently avoided the issue and my direct questions.) I had a good first time trip from the airport BWI (call it point A) to the hotel in College Park (point B) for $42. Seemed like a fair price. The next day I booked the same trip in reverse ie point B to point A exactly. There was no warning that it may be a surge price. There was no difference in the mileage and it was not rush hour. And it cost $76!! The same trip! Their customer support said that it was a flat rate, but would not answer why the flat rate was twice the non flat rate or how they propose I had selected the flat rate. I did not and why would I anticipate that the same trip would be twice as much? If that is not deceptive then I don't know what is. Perhaps they are driven by the 20% I am told they get fro the driver. All I asked for was a rational reason! Another option is to consider "flightcar". Since I was leery of using uber again I tried this innovative service and it was MUCH less expensive. Try them! I will post the Uber explanation if I ever get one but I would think twice before using. read more

again beware the surge game because it allows contractors to monitor and be systematic. Especially late night and after events. The night of Orioles opening day in Federal Hill and the Cross Street Market area all types of transportation companies stayed very busy while 18 or more uber suv n black were easily seen parked around the area monitoring their screens instead of picking up simply waiting for surge to hit two times 3 times or more. This part of the application allows their contractors to artificially create surge pricing and overcharge during peak hours just as other independent contractors wrongly do with other companies. But the application allows them to systematically drive prices up read more

It's so disappointing that Uber is built around the drivers' convenience and not the customers'. It's the middle of the day and there's no car available. I live in the suburbs not in the middle of nowhere! No excuse, really read more

an Uber super convenient awesome drivers excellent service always dependable super happy to send my customers to get and Uber plus on nights I know I'll be partying like a rock star I have a safe way home read more

Uber - Taxis Near Me

We used Uber to get from a BWI Airport hotel to downtown. The car arrived within five minutes and the driver was very personable and professional. The car was immaculate. The ride was very smooth and the cost was very reasonable: $15. You cannot beat that level of service for that price. read more

I have used uber several times before and had a great experience but after last night I may never use them again. My driver Tajudeen came within minutes and I was waiting for him at my front door. He was nice at first but got upset as soon as I told him that where I was going required him to leave the city and get on 83. He canceled my original trip, did something to raise his rate, and then told me to open the app again and request a car. Problem is I was already charged $15 for the first trip that only took me 1 block. During the ride he starting telling me how I better be careful of how I tip him because when I get out of the car the drivers ways give a star rating to the customer. He said if I don't tip him well he won't give me 5 stars and if I go down to a 4 star rating no one will want to pick me up in the future. He was almost threatening. When we arrived for me to be dropped off he had the door locked and turned around and told me to get my phone out and open the uber app again. He would not let me out until I showed him that I have him a 5 star rating and a tip. He then gave me a no star rating unlocked the door and barely waited for me to get out before he drove away. I know this isn't the norm for uber but it was a strange and scary experience. read more

Im a loyal user. Been using in Philadelphia and NY for years and loved. But Baltimore honestly they suck. I don't want to leave a yelp review. But yikes when i call they don't pick up and their voicemail is full. why suck so much! Your drivers don't show up and then I'm charged cancelation fees. I can't seem to ever get dropped off in correct spot and there is zero customer service. read more

Uber friggin' SUCKS!!! Ihave been staying in Annapolis for a month. I have been using Lyft and they are awesome! I called Uber one time and will never use them again. The driver was not personable at all, his music was blasting in the background he never said one single word to me during the drive even though I tried to chat with him. He drove like he was late for a doctor's appointment. I will never never never recommend Uber to anyone! read more

I love the service but not the company. I ordered an Uber X and got charged for an Uber Black. It's just a shady company and there's no reason for them to be shady. I asked for a refund and was denied. Can't wait for another company to come onto the market and offer the same service and not be as greedy. read more

They are definitely fast but when they surge your ride you pay big time. I pulled it up and it said in order to put more ubers on the street your ride will be x1.4, caused me $3.91 more. I did it another day it said x1.2. I was just seeing how many were in the area before I got off work. When I got off I opened the app and it said the offer expired its now x2,0. The driver I had I never want to see again. He insisted on using his gps instead of going the route I chose. He kept his eyes on the gps as if he just moved to Baltimore. When they say the surge is on to get more ubers on the road they most likely sending the driver a message saying the surge is on so they can make more money. In the end greed never pays off. read more

Used Uber several times and rated the drivers high, tipped well and were satisfied. The last successful trip we were dropped off at the Horseshoe. Then scheduled an Uber at the same spot for pickup. After waiting and waiting the driver called and said that she could not pick up there. After we had been dropped in that spot and there was clear signage for Uber and Lyft. So ordered a Lyft and were satisfied. Looks like Lyft is my pick from now on. read more

Uber is unprepared at the times when it is needed the most and spikes the prices to compensate. This morning I needed to get to work at 7 and not only were there pretty much no ubers available, the surge prices were going up every minute, and every uber driver I got cancelled. This is ridiculous. The drivers should not be allowed to cancel once they have accepted our business, especially since many people rely on uber for necessary transportation. read more

Used Uber several times now... for short jaunts, longer hauls to the airport with loads of luggage, and impromtu nights out with friends. Prompt, professional service, very courteous and so easy with the phone app. I can't imagine why I would ever use a taxi again when Uber is in the market place. read more

I was grateful to have a ride when we got off the ship that wasn't a cramp't car for the 4 of us and our luggage. So I get a text. She finds us. She is very cute, opens the. Ack of her SUV and stands there. She doesn't help us with our bags, she has 2 large bags with her personal stuff in them in the back so I wasn't sure everything would fit and since she didn't help..... We finally got everything loaded. The ride began and she didn't say a word! She turned the radio up with a ball game on. It was so loud!! And it was so hot in the car so we put our windows down. I tried to start a conversation and got a couple words. I wanted to leave her a tip but she didn't do anything to earn one! I asked if we needed to sign anything, she said nope, ur free to go. This was my first and last trip with Uber. I hear Lyft is the better option. Should have gotten their app!! read more

My experiences using Uber in Baltimore and DC have always been pleasant. I've had amazing drivers. I don't have a single complaint. The cars always show up fast. And I've never been tricked/duped or overcharged. I use Uber when my girls and I want to hit the town and none of us feel like being a designated driver. Uber has made my city more accessible to me and I love it! The only gripe I have is when surge pricing is occurring, but it's understandable. Business is business. I haven't tried Lyft or any other service. I'm loyal to Uber for now. read more

I recently visited Baltimore and I can not say enough about this service! It has spoiled me for any other transportation service! Clean cars, prompt service, reasonable prices and friendly drivers. You sign up and give them a credit card, so there is no figuring money or tips. They know where you are when you hit the app. or text to request a car. Receipts are emailed to you. I look forward to using them again on my next trip! read more

Uber's recent price increase makes it non-competitive with traditional taxis. I had been willing to pay a bit more but not this much more. I can't justify this extra expense to my clients as a consultant. So sad. I loved Uber but I think I'm done. read more

Uber is BS. I just tried to get the App on my phone, I typed my info including my credit card info. It then sends you a text to your phone with a 4 digit code to verify your mobile device. I typed my 4 digit code in and it stated code is incorrect. All this after Uber has my credit card info. Don't do it, don't get the App. read more

Great Drivers...TERRIBLE CUSTOMER SERVICE if you have an issue. Don't answer their phone; can't find any sort of email in help/support on their website. FINALLY found a section where you can send in a message (sort of) and still I was given a response saying my issue couldn't be resolved because I emailed them from the wrong email.... THEY EMAILED ME AT THE EMAIL I EMAILED THEM FROM! Talking about charging me for a ride in Minnesota when I live in Maryland! I was simply trying to see if they sent me the email for whoever this person from Minnesota was by accident. I'll go with Lyft or Jimmy's Cab.. how is a mobile/tech savvy company so incompetent? read more

the surcharges are ridiculous - and their customer service is the worst. There needs to be an official oversight into their price gouging. My daughter is a college student and often needs to take uber to get to events, they charged her $30.93 for a $8.19 car ride a 2.2 mile trip insane !!! How does a company get away with this. And you can not get in touch with them, mailbox is full, main office is only via email. No way to do business. read more

I love Uber! My rides are always timely and they wait for me when I'm running a little behind. Every ride I have had has been so enjoyable. Mike in his Ford Fusion was the best driver I have ever had. His seats are really comfortable and he is a super chill guy!! I hope you get to ride with him! read more

Only reason I won't give them the last star is the price. The service is great and convinent. Vehicles are always clean. Now with uberx in Baltimore I am able to save a little bit on that price but still like to have that black car once in awhile. read more

I will stick with Lyft! Charges 7.00 to cancel. My daughter needed to be picked up after school and they cancelled and charged 7.00 because she's not 18 years or older. She's been taking taxi all year what's going on now! No one once said you had to be 18 years or older. So will taking the little bit of money I did have to get her home she had to walk 7 miles. WtG! William who works for Uber! Hope you feel better that you made a child walk in the cold while your ass drove around all day in the heat and spend the $7 for doing nothing! Will use Lyft for now on. read more

I took uber by the inner harbor last night- fayette street. I left my wrislet/purse in the uber car and cannot locate the driver. Has anyone ever taken a ride by a black man named Frederick in a black town car. If you have his info please send it to me! it has all my ids and everything. Uber does not have a number, i emailed them. Email me at mk.farheen@gmail.com read more

(Had to repost my google review on yelp) I am Very disappointed driving for Uber and with the way "support" services handle situations with riders. I have been avoiding going online for the fear that a passenger will do something else in my car that I will responsible for. The riders have virtually no responsibility as far as leaving things in the car or vomiting in your vehicle. We are then inconvenienced and forced to go offline to return items or forced with being responsible for the cleaning of another persons bodily fluids because pictures aren't able to pick up clear fluids on a light colored car; nor can they show the disinfecting that is necessary for the health and safety of future passengers. They also don't allow people to add tips through the app even if it's an UberEATS delivery. I'm going to try Lyft instead. read more

This review is specifically for Uber in the Baltimore coverage area (outside the city). I often use Uber to get from Pikesville to Ellicott city, as I don't have a car. It's vastly faster than public transportation, and way cheaper than a cab. The ride usually runs me about 13 bucks. My only complaint is that certain addresses in this area don't show up on correctly uber's native GPS, (so be sure to ask the driver to route through google maps or something if you anticipate this). If you've never used the service, I'd recommend trying it out - your first ride is free with a promo code. (If you need one, mine is suer306. It will give both you and I $20 worth of uber credit). read more