What a bummer this place is closing after so many years! They've been the high flying bright spot…read morein the Kroger sea of mediocrity. When your best doctor that knows everything retires, it's a big personal setback. The same applies here. This staff has been like the dream team of knowledge, care, and desire to go out of their way for their customers. Best wishes and many thanks to them for all of their care. Whatever lies ahead for them, they deserve the best.

This pharmacy is great. My only complaint is that they could use more workers. The staff are all…read morevery friendly and professional.

I've used this pharmacy for years, my experience has always been timely service and friendly staff.read more

Incompetent, inconsiderate, condescending. I dealt with their pharm tech several times this year…read moregiving him a chance to improve his demeanor. He doesn't get it. He doesn't answer questions, doesn't refer to the pharmacist. He further polishes his incompetence and arrogance by cross examining the customer. The staff here must be completely overhauled including the pharmacist. Fortunately, there are plenty of Walgreens and Rite Aids locations in Lake Oswego with highly professional and civil techs and pharmacists.

Hire some more staff, including IT support because there often seems to be some computer problem,…read moreor at least that is one of the reasons given for why automatic refills don't work. It could also be that automatic refills work just fine and there is simply no one there to actually fill the Rx. The main problem is that refills take 4-6 days to fill and you have to call to find out what the hold up is and often no one answers the phone. On several occasions the Rx was incomplete but the tech didn't bother to explain that to me, and if I hadn't checked the paperwork and called (and someone eventually picked up) I would have run out of medication. I still may as the date the staff gave me is more than two weeks after it was supposed to be filled. The pharmacists and/or pharmacy techs seem to have problems counting, too, because so many times they don't seem to know how long a month is or when the Rx can be filled. If the problem is a staff shortage, management should hire more staff and not put the ones who remain in the position of improvising excuses for the poor service. People need their medicines and pharmacies need to fill prescriptions on time and with the correct amount of medication.

While I realize that insurance varies depending on the specific provider, this was a horrifying…read moreexperience with the Safeway Pharmacy in Lake Oswego: I am an eighty-five-year-old senior and lavishly-covered with incredibly-expensive health-care insurance premiums. Every six months, I have a Prolia injection which has contributed to strengthening my bones. While I have always been completely covered by my semi-annual injections of Prolia given in a hospital, my physician and I thought it might be more convenient to pick up the Prolia from a pharmacy and just inject it in her office. I picked it up at the CVS in Lake Oswego, OR, and checked out not realizing the appalling cost. The Prolia at that Safeway, which my insurance had fully covered for decades at various hospital sessions, horrifyingly cost me $750+. I had immediately put it in the fridge, had not opened it, and offered to return it. Safeway said no. It seems to me that the profit-hungry commercial pharmacies, as others more caring have done, should warn their customers when they might face and alert their customers to these potential appalling over-charges and indifference to their customers' cares.

Farmington's highly skilled and compassionate caregivers and staff provided outstanding care for my…read moremom until the end of her life. She came to live at Farmington after a difficult period. She had been in the hospital and then a rehabilitation center after suffering a hip fracture at a retirement community's memory unit in Portland's West Hills. That community looked like a high end hotel and was considered the best in the Portland area. It was expensive but I assumed it meant my mom would be receiving high quality care and that was extremely important to me. I quickly learned that a beautiful facility and high fees do not translate to good care. The staff were pleasant but did not seem connected to the residents and took care of their needs in a perfunctory manner. They were also unskilled when it came to working with memory impaired individuals. When I called to check in, they seemed to have no idea how my mom was doing and my mom was rarely bathed. This concerned me and so I ended up paying extra for personal caregivers several times a week. It was at this facility that my mom was intentionally pushed over by an 18 year-old unskilled caregiver and suffered a extremely painful and debilitating hip fracture. After rehabilitation, my mom arrived at Farmington Square. She was crying and clinging on to me as this was her third transition within a span of 2 months. I was not able to accompany her inside as Farmington was abiding by strict COVID protocols. The staff there went out of their way to help my mom feel at ease and helped her get to know other residents. They also reassured me. Whenever I called to check in on her, they clearly seemed to know and care about her and provided detailed updates. When I spoke with her on the phone, she seemed happy. Once limited visits were allowed, they were very accommodating. In June of 2021, my mom's health declined and she was placed in hospice. Initially, I was going to bring her to my home, but I realized her needs exceeded my capabilities. I felt like I was letting her down but after spending time at Farmington with her, I quickly realized that she had wonderful relationships with the residents and caregivers and it was home to her. My sisters and I stayed with my mom 24/7 during the last weeks of her life and we were able to observe the consistent high quality care that my mom as well as all the other residents received. These outstanding caregivers were all emotionally mature individuals who were naturally compassionate people. They were attuned to my mom's needs and she was receptive to their caregiving because they were well-trained and had developed a trusting relationship with her. The staff and administrators even took care of me and my sisters. They brought in trays with coffee, ice water, and snacks and sat beside us as we struggled to say goodbye to our mom. Through these experiences I have seen the very worst and the very best of care for a loved one. Farmington exemplifies the very best by focusing their efforts on hiring extraordinary caregivers, which meant that my mom was always clean and comfortable and experienced the joy of meaningful relationships and feeling loved at the end of her life.

These are all updated reviews since I live here and have had so many complaints come to the…read moreattention of Obusman and APS after six months of physical,mental,and financial abuse .I rarely get care ,called racist slurs ,dropped ,leg crushed in hoyer ,head hit against wall during positioning and there is one nurse for the whole large facility who can seldom be seen .Have seen the executive manager twice during these six months and once was when passing in hall Management never comes to see when called about a problem..I haven't been allowed in any activitys or even gotten up for bathroom.These are fake reviews and hope I screen shot the real negative ones .The staff is very unprofessional except Anna and Carlos two older caregivers who are very compassionate,caring and punctual .The reviews updated in April due to a meeting regarding their negligence.Hope things change since being able to finally have this meeting .I wish I was never placed here and may post the real reviews if found .Tells alot that they felt it necessary to update reviews after my complaints and grievances .If you believe these reviews you will be very disappointed.Food here often not nutritional.for health so have to buy my own or many days do not eat.I an kept in bed the majority of time and have waited up to four hours for medicines.Ask yourself how likely is it that all reviews are now positive I am optimistic about change after today's meeting about my care .Never given an itemized statement of what I am paying for Need to mention another young medic and care provider named McKenzie and did not mention because she is good but generally too busy to help bu tshe will welcome residents with care ,love and compassion

Great place! Always get my prescriptions extremely fast and no judgmental looks like other…read morepharmacies.

My husband had a stroke in August 2022. We moved into Marys Woods assisted living in Nov. 2022. I…read morelove it here! The caregivers are very good and kind, the nurses follow our health concerns closely, the dining room makes an effort to serve delicious food and the servers are attentive and cheerful. We are offered a wide variety of activities as well as movies in the afternoon and evenings. Overall, it feels like we are all one big family. Last but not least is the heavenly surroundings, the gigantic pine trees, the variety of trees and flowering bushes. The grounds is one large area of natural beauty that is exhilarating to take walks in and be spiritually and physically refreshed.

We have lived at MW for nearly two years, and we could not be happier with our decision to move…read morehere for our retirement years. We looked at more than a dozen CCRCs in the Portland area and San Francisco Bay area, and MW stood head and shoulders above any of the other CCRCs in terms of value, food options, stunning campus and facilities, and array of classes.

Casa Shattuck is a fantastic home environment where the owner and staff treat their residents with…read morerespect and compassion. They offer home cooked meals, regular activities and round the clock care if necessary. I've helped place nearly a half dozen elderly relatives and Casa Shattuck is the highest caliber facility I've seen.

I have found Casa Shattuck to be one of the nicest Senior care homes I have ever visited. The…read morestaff treats clients with care, respect, skill, and warmth. They encourage socialization and brain stimulation with engaging activities. The facility is spacious and very clean. If I had a family member needing the best in an Adult Family Home, I would strongly consider Casa Shattuck.

First thing that matters in a place where your mom is moving to: do they CARE about the people that…read morelive there? The answer here is a resounding YES. The residents aren't walking around like Zombies. They're smiling. Interacting!! Having fun! My mom is currently at a spot where not many residents are mobile. Where by 6pm it's a ghost town. And where the staff (minus ONE amazing staffer,) just doesn't care about the residents. It's pretty and new there but there is no warmth. No LIFE. Here at Merrill Gardens, there are so many activities that they have to print it on 11x17 paper and even then, the days are STACKED full!! They have two working vehicles for transportation. With two smiling drivers (Robert and Bob...no joke!) There are daily movies, bingo and bridge and coffee club and crafts and so so much more!! There's margarita Monday and Wine Wednesdays. Friday is a special cocktail hour. They want to get people together and having fun. And they do. And have I mentioned the food? It's actually really good. They have a menu. And a BUNCH of chefs and two restaurants. And 18 servers!! Oh and the staff. Have I mentioned them?? These people with smiles and hugs and WARMTH. All wanting to make it truly HOME for these people. The new leadership of Melissa Ubiles and Karla S bring a warmth, kindness and levity that was missing from Merrill Gardens. I'm so excited to move my mom to her forever home and to have these wonderful people taking care of her!!

This is specific to Memory Care wing and staff. We moved my…read moreparents from Touchmark to Merrill Gardens- we liked the double rooms and sunny outdoor space. We came during the transition from Ackerly and it was difficult, especially on the business side and I am not completely satisfied on that front. Invoicing and ACH has not matched and caused agitation. Monthly texts for proper communication and documentation has continued until just recently (6months). However, I only have great things to say about the memory care unit and staff. They've been stretched, they've pushed and they have been dwindled. However, the staff continues to be amazing. The managing director, Emily, is fantastic. She's worked double time and double responsibilities since our arrival and always has a smile on her face. Med techs are fantastic, personal attention and communications - throughout our residency. Recent additions of new social activities staff: Michelle and Stefana has been incredible. The two work with residents in groups and independently. They reach out and include family members with texts, emails and photos. They have implemented new practices. It has been amazing. Recently they hosted a surprise birthday party for my mother- serving her favorite things, pizza flowers and decorations. It was amazing. I love the personal attention the staff brings to the unit. Fresh baked goodies, dressing my parents up for occasions- including curling hair and makeup. They truly seem to care. I'm so happy we moved. I'm not always around and when away I am confident my mom and dad are in loving hands.