My family and I had a mixed experience during my mother's 2.5-year stay at Farmington Square Beaverton Assisted Living. The first two years was in their transitional memory care unit, then .5 year in the full memory care unit. Here's a breakdown of our experience. I always like to start with the good:
Care Staff: The care staff at Farmington Square were generally good. They showed genuine care and concern for my mother's well-being. However, there were some employees who appeared to be primarily motivated by their paycheck, which was a bit concerning. I would like to point out some staff members who I believe went above and beyond: Cory, Megan, Isabel, Michelle, Brianna, and the van driver Rob. Through their actions, they all reinforced my feeling that my mom was being well taken care of.
Food: One standout aspect of Farmington Square was the quality of the food. My mother consistently enjoyed the meals, and they were well-prepared with a variety of options and good portions. She was given snacks throughout the day, and someone was always ready to provide her with a cup of coffee.
Billing and Communication: Unfortunately, our experience with billing and communication from day one left much to be desired. I stopped my direct withdrawal within a month of starting because they were withdrawing the wrong amount. Billing issues were particularly problematic. I find it interesting that anytime there was an "honest mistake," it always favored the facility and not the resident. We were charged room rent for 15 days after my mother's passing. While this may be legal, it is certainly unconscionable and gives you a sense of their moral compass. There were multiple instances of poor communication between the staff and our family, which led to frustration and confusion. This was both unexpected and disappointing.
Management: Our interactions with the management team were less than satisfactory. They seemed disorganized and unresponsive when it came to addressing our concerns or resolving billing issues. This lack of effective management was a significant source of frustration during our time at Farmington Square.
In summary, Farmington Square Assisted Living provided decent care and excellent food for my mother. However, the issues with billing, communication, and management were significant drawbacks to our overall experience. If these areas were improved, it could be a much better place for residents and their families. I'm not sure if I could recommend Farmington Square Beaverton to anyone who is private-pay; it seems to me that Farmington Square's number one goal is to separate you from as much of your money as possible. read more
