Decided to have my iPhone 5c screen replaced at this business. Below is an email that was sent to the Mall's corporate office. I will not return and think you should at least know that this happened.
Told me the price would be $99.99, told him I would bring it tomorrow. I
Next day, I returned with my phone and was told the price is now $109.99;The tech told me it would take 20 minutes. Although it took longer, I stayed on the property to wait.
When I got my phone, I began to examine it. The color quality was horrible. If you would imagine, every shade of color had a grey blend. All of my pictures were unrecognizable. I questioned the tech about the phone; he said it was fine; I just needed to adjust the brightness of my screen. He charged me $117.70. As I began to walk a few feet away, I checked my settings and realized they were the same as always.... This meant something was wrong with the screen he had installed. There was nothing for me to adjust. I turned around and went back to the same guy... (I had only walked about 20 feet away from him..)
I told him, I am not satisfied. You will need to fix this screen or give me another screen because it's not supposed to look like this. He had a display card on his counter that shows the quality of the before and after; I picked the card up and showed him how my screen should look. Clearly he either didn't care or was just clueless to what he was doing. I believe he didn't care. SO HE ASKED ME IF I HAD MY RECEIPT?? I am sure I looked at him as if he had lost his mind. I said YES, I had not left your eyesight and you haven't had any other customers but me... What do you mean do I have my receipt? I pulled it out and he says... you don't need to show me. I will replace your screen. It will be 30 minutes. After 30 minutes he had not started to fix my phone. Since he kept stopping to help others while I stood and waited, it took an additional hour.
While waiting, I began to examine his refund policy, which clearly states 7 days. When he had completed the reinstallation, he asked me how the screen looks. I told him 200% better. Although the apps were not functioning at the time, I did a system reset on my phone which activated my apps. That night, I had a problem that I didn't realize would be an issue. Whenever I would place the phone to my ear to place a call, the phone would dial buttons while talking to my other party. I didn't think much of it at first. I just put my ear piece in and kept talking. The next day it happened once again. I still didn't think much of it because I didn't know what to think. I did notice my battery was draining much faster than normal but I continued to talk using my headset.
By Friday Morning, I realized the sensor that darkens the screen when it is not in use or applied to my ear was not working. I now have to manually turn off the screen when it is not in use. This is what had been draining my battery usage and causing my phone to dial buttons while applied to my ear. I went back to see the tech and notified him. I told him that I could not stay but wanted to know how long it would take for him to correct the issue. Once again he said 20 minutes. I told him I will return on Saturday because I can't stay.
I came in on Saturday and waited in line for the same tech to serve me. When it was my turn, he asked another representative attend to me. So I had to tell him the story. He began to question me when I got the phone fixed. I told him I have my receipt. He says they have never had this problem before and began to blame me. He made an accusation that when the phone was cracked it damaged the motherboard. Telling me it was a "motherboard issue" and they never touch the motherboard of the phone. I was very adamant that my phone had no issues. Its only over a year old. He told me that he would look at my phone for ANOTHER $35 on this coming Wednesday. Which was day eight. The receipt say 30 days, the counter says 7 days return policy. Pay someone that stands behind their work and will be responsible for your item. My phone was not returned in the working function they received it. NEVER AGAIN. Which return policy is it and which price is correct?? I paid what the expensive guys charged and got a bum deal. RUN run far away. read more
