On 04/13/25 Sunday at approximately 3PM I went into this Cricket store asking the only employee…read morethere, who was on the phone with s family member for some help. I explained that I had lost my password to my cell phone, as I never used it, yet somehow had locked myself out of my phone. He said right away that he couldn't help me before even looking at the phone, stating that it was impossible. The whole time in my speaking to him, he spoke on and off with his family member who was on speaker, talking back and forth to her. They spoke in Spanish, and though I understand all they were saying, he assumed I only in English, and paid more attention to his family drama than in helping me. He did look at my phone, turning it on and off, playing with it in acting as if he was attempting to do something with it. I asked about resetting the phone, he said "no" that that wasn't an option... meanwhile, he continuously held a conversation with his family. In the end, he said I'd have to buy a whole new phone... yet he never suggested or offered to show me any phones and said there was no way to reset my phone, he just kept saying I'd have to get a new phone. Seeing he was not going to be of any help to me, I thanked him and left. He immediately picked up his phone and carried on with his family drama. I then visited another Cricket store. There, the employee was helpful and assisted me with 100% of his full attention and when I told him about what this other employee at this Cricket store told me, he laughed and say "No", that that was wrong. He said that I could save my phone, and have it reset, that I didn't have to buy a new one. Also, he said he had negative reports from about this other Cricket store time and time again. I suggest you everyone reading this, to never shop or stop at this Cricket store, as the employees here have no idea of what they are doing, nor do they really care about assisting you. As this employee proved, he is just there for the money in not desiring to do his job, nor in having any interest in being of help or being bothered while handling family drama over the phone while on the clock.

Andrea was super helpful and so friendly. I really think she should get a raise and a plaque for…read morebeing a super, great sales lady. Her personality is amazing with all her customers. Thank you so much Andrea for all your help.

The tech who helped with a new phone and a tablet was absolutely fantastic! If you need help at…read moreVerizon, I strongly recommend you go to the Bandera Rd. Store and work with Nicky. He was very knowledgeable, patient and helpful.

I have had Spectrum for about 10 years. In the past year it has been EXTREMELY unreliable. It…read moregoes down on average 1-2 times per week, many times for over 4 hours. They send me an email when it goes down (which I won't get because the internet is down, duh). I certainly would not buy any other products from them given this level of service.

Excellent work done here! I paid over $300 for the OE screen. I could have opted for a cheaper…read morescreen at half the cost which I had done prior at another vendor. Huge mistake! Mr.phone fix did great work & they were quick about it too. The tech even brought me my phone, turned it on and tested it to give me piece of mind. Highly recommended to fix your phone!

Shout out to Dylan for great service and a friendly welcoming and Antonio for the repair which…read moretransformed my damage (it was ran over) S24+ to looking brand new! The pricing is competitive and i will be for sures making this the go to place for electronic repairs. They were fast and its neat that they are next to the mall so you can walk around or go across the street to starbucks while you wait. They took maybe at most 50 mins for my repair.