Horrible experience. Dropped off my pc for diagnostic and cleaning. Was told it would be 1-2 days…read morefor this. For 2 days I tried calling multiple times each day and received no answer. 3rd day I am told I need a new cpu and the cleaning work was done. I go retrieve my pc and take it to best buy for them to install a new cpu. Thankfully best buy ran a diagnostic and discovered I didn't need a cpu, just some thermal paste. The pc was only partially.started on the cleaning process at break. Very disappointed. Oh and website says free diagnostic but I was charged $50.​​

uBreak was more help to me than Samsung when my Flip4 screen failed. They can move your data to a…read morenew android for minimal fee or replace the screen completely. Bailey and the team took great care of me quickly. They made sure I didn't have to make multiple trips from home to ETown. They recommended a better phone protector and had my phone repaired within hours. DAVE G

I went in today to return something's I got from Amazon. They "open" at 9 and I got there at 10. I…read morenoticed that it was kinda busy with one lady working the printing side, which I am perfectly fine with waiting, however, we stood there for a little while and the lady working the printing side very rudely told us and other people in the line, that we could not return anything for Amazon for another hour and then proceeds to make snarky comments to other people about not wanting to make a sign about letting people aware that nobody would be coming. This is only frustrating because she could've made a sign instead of letting people stand there for a long time or simply told us when we got in line instead wasting our time.

Went to the printing center for assistance I wish I…read moreremembered that young lady that helped me. She was awesome! She was upfront and told me the printer was have slight issues. She check my papers to make sure, they were going to look straight and even. But when they finally came out, the printer was smearing the ink. She tried to clean it and reprinted with no luck. She gave me a couple of decent copies for free, since they were still smudges and smears. She even help find some Erasers I was looking for with the help of another store associate. Truly appreciate their help and knowledge!

The Elizabethtown store does not honor online purchase and pick up prices because they are an…read more"Affiliated Store" they will cancel or decline your order if placed online. Same Battery is available at other local stores for $60 less.

I am giving 4 stars instead of the 2 I feel like right now because (1) they have been great in the…read morepast and my issue was resolved, and (2) I think some of the fault lies in the parent company offering a discount online that not all stores honor. Today I placed an online order and used the advertised 15% off code. Woohoo! I completed my order and immediately got a call from the store informing me they were not participating in the discount, but they would offer the online 10% discount. I was told to cancel and re-place my order using the 10% off. OK. That stinks but the fine print did say "participating stores." I informed them that I did not have the ability to cancel my order so someone else called back to tell me she could cancel my order on their end and I could reorder, but she didn't know the 10% off code and I couldn't find it. I asked if it could be applied if I just came to the store. She said they could only do 5% if I was military! My niceness wore off and I said, "I find it hard to believe that after the inconvenience of not offering the advertised discount that you can't manually give me 10% off." She she'd she would try and figure it out. My son went in to get the batteries and received the 10% off and they were very kind to him. But seriously, there should be a way to opt out of the 15% online offer and also I should not have had to lose my temper to get the 10%. I will be back to this location. As I said, we have had positive service before. I just hope this review is seen and a better process is put in place. I am also now waiting for my refund from the cancelled order.

2025 I have gone into Hometown Wireless several times this year for help with my S22 Ultra…read more Hometown is now run by a young fellow named Marcques. EXCEPTIONAL service. Extremely knowledgeable. This will be my go to mobile repair/service, and when I'm ready to upgrade, a new phone.

Not only are they very knowledgeable and kind but they are resourceful and helpful. Their out of…read morethe box thinking helped me solve my situation in the most financially beneficial way! Also they are sooo kind to clean my phone out of all the dust and debris build up! We have been customers for 7 plus years and will continue for as long as we have phones!

Contacted multiple times for hours of operations when said it's open be sure to call cause no one…read moreshowed up. It is 11 AM with no services available they remain closed.

Very great customer service Very friendly…read more Went out of their way to help me and my phone issues A other company tried fixing my phone and they took my money and didn't fix anything it was worse than before