I am giving 4 stars instead of the 2 I feel like right now because (1) they have been great in the past and my issue was resolved, and (2) I think some of the fault lies in the parent company offering a discount online that not all stores honor.
Today I placed an online order and used the advertised 15% off code. Woohoo! I completed my order and immediately got a call from the store informing me they were not participating in the discount, but they would offer the online 10% discount. I was told to cancel and re-place my order using the 10% off. OK. That stinks but the fine print did say "participating stores."
I informed them that I did not have the ability to cancel my order so someone else called back to tell me she could cancel my order on their end and I could reorder, but she didn't know the 10% off code and I couldn't find it. I asked if it could be applied if I just came to the store. She said they could only do 5% if I was military! My niceness wore off and I said, "I find it hard to believe that after the inconvenience of not offering the advertised discount that you can't manually give me 10% off." She she'd she would try and figure it out.
My son went in to get the batteries and received the 10% off and they were very kind to him. But seriously, there should be a way to opt out of the 15% online offer and also I should not have had to lose my temper to get the 10%.
I will be back to this location. As I said, we have had positive service before. I just hope this review is seen and a better process is put in place.
I am also now waiting for my refund from the cancelled order. read more
