I'm extremely disappointed with my experience at Celine NYC and feel completely swindled by the store associate's dishonesty. I was very clear that I needed a crossbody bag because I have two young kids and need to be hands-free. The associate assured me--promised me--that the crossbody strap would be delivered within 2-3 weeks if I purchased the purse that day. I spent thousands of dollars based on this commitment. Weeks passed with no update. I finally reached out two months after the strap was supposed to arrive, and they told me they'd look into it. A week later, I followed up again, only to be told the strap was no longer available in the U.S. and that I could try calling other stores globally. I managed to track down what appears to be the last strap in the world--which was defective--but I was desperate. I asked Celine if they could help me get it shipped to the U.S., especially after I had done all the legwork. Their response? They can't help and will only refund the original strap. Three months and thousands of dollars later, and I still don't have what I was promised. It feels like the associate said whatever he needed to make a sale and collect his commission, with zero regard for my actual needs. Do not trust them. The experience was misleading, unprofessional, and completely disheartening--especially from a luxury brand like Celine. read more

CELINE - Accessories Near Me - New York, New York

stay away from maria one of the sales reps. she will be interested in making sales then royally fuck up your order. she misinforms about sizing and delivery windows. shes a mess!! read more

Okay so I've been having a love/hate relationship with high end stores lately because I believe they've gotten lazy since the pandemic boom and stopped working for sales or even selling the dream aka luxury experience but I must say Morgan at this location was very refreshing and could have sent me home with only cab money if I wasn't disciplined. Lol I knew I what I wanted and got it but she definitely showed me an array of options and gave me so much complimentary water til I felt like a fish. If and when Celine starts making more clothes I like I'll definitely be coming back to this location keep it up Madison .. 57th , SoHo fight back!!!! read more

I came in looking for a specific bag in a specific color (which they didn't end up having). But my sales associate was so helpful and showed me the bag in many different colors. The store is beautiful and they had a lot of stock available but unfortunately just not the one I needed. While I didn't buy something from this location the last time, I will go to them in the future. Sales associates were simply kind and not pushy which I appreciate. read more

CELINE - Accessories Near Me - New York, New York

Store full of unprofessional sales associates. Had an issue with a bag bleeding color and they lied and said it's never happened before. It's ruined clothing and they give this cop-out response, "We've never seen this before." No help at all, and insinuating I'm lying instead of helping me with a product that isn't up to a luxury standard. Steer clear from this store and their unhelpful, rude staff. No wonder there's never anyone in this store. read more

not a single person in the store but keep us waiting outside? Do you just want to show people that you have people wait in a line outside or it's your workers been lazy--have an hour break between each client? read more

CELINE - Accessories Near Me - New York, New York

SA told me "the bag you would like to see- the cost is significantly higher than the first one you saw, do you still wan to see the bag?" Needless to say I still saw the bag and left. Definitely not the kind of shopping experience I would expect in a high end brand at all. This place has terrible SA's in comparison to the ones nearby like Chanel and Gucci. No thanks. read more

The staff is nice and helpful in the chaos of New York City. Came back the next day because I'm indecisive and they just picked up right where we left off read more

CELINE - Accessories Near Me - New York, New York

Purchased my first Celine here and the rest is history :D wouldn't have thought of going to the LA location even if they were opening one soon when I left for NY. Especially knowing how LA retail customer service is, I seriously don't get it. I walked in here last summer and talked to Miguel E. Very pleasant to work with no pressure and very attentive. I also opened the store at 10am on my brisk stroll to battle the cold lol he showed me everything that was in the stock room and they definitely have more in stock here plus the upstairs! Customer service is superb, very professional and definitely getting every penny of what you pay for. Will definitely be coming back here for my next purchase. P.S. just received a package from them with the new summer catalogs and a cute little letter! I feel very special! read more

CELINE - Accessories Near Me - New York, New York

A+ to the amazing staff here! I had a completely different experience here compared to Barney's (where all the staff was rude and too lazy to help). I can't remember the name of the gentleman who helped me but he was super attentive to my OCD with picking the perfect bag (I found two tiny marks on two bags and he finally found a third one that was absolutely perfect). He even showed me the Winter collection even before it was on display, and I ended up walking away satisfied and glad I didn't purchase it at Barneys!! read more

CELINE - Accessories Near Me - New York, New York

I came to New York for vacation, was going to get a bag directly from Celine. However the service was way to bad. I don't know if I was too much like a visitor or they have an sense that visitors never make purchase. Go Bergdorf next door if you are looking for shopping experience. People are nicer and I got what I want. read more

The staff here is super welcoming and so helpful. Jenny was super nice and explained to me how she could help me order a bag, and I could get it tax free since I live in LA, where Celine doesn't have a store yet. I had a great time in this store. Jenny wasn't pushy at all. She answered every single one of my questions. She let me dwell over the bags for as long as I needed. Searching the the super elusive micro luggage tote?? THEY HAVE THEM HERE. I couldn't get a hold of a single micro at Bergdorfs, Saks, Barney's, etc but they had several at thisCeline Boutique! Score! read more

I'm writing this review mainly to say how awesome my sales associate was. Bernard Paul was who helped me the day I went. He was absolutely amazing. I knew what style bag I wanted going in but no idea the color or material. He was very patient with me in picking out my bag and brought me many options. It was so hard to choose between all the beautiful colors but he gave me as much time as I needed to make my final decision. I will attach the photo. The store is really nice and with many workers there to help. Many of the colors aren't just sitting outside they have many in the back so Bernard was very helpful in brining ones out that I would like. Would definitely come back to this location and would recommend Bernard. read more

CELINE - This is the mini size in light copper love it! - Accessories Near Me - New York, New York

Went in today to ask for a repair to a handle on a bag and was told no because their policy is after service for 2 years only??!! This is absolutely ridiculous for a so called "luxury" brand. So are you saying you only guarantee that your merchandise will not break down within 2 years??!! That's not a strong statement towards the quality of your product & brand. A French brand at that. I recently brought in my Gucci bag for a repair that I was afraid they could not handle and they took care of it right away with a smile. Even cheaper brands like Coach and even apparel company Lululemon which is designed for physical activity have LIFETIME guarantees on all their products. When I was younger I saved for a long time so I could purchase this bag because I thought it would have longevity. Boy was I wrong!! Quite frankly I'M SO DISAPPOINTED in your brand, Company and this situation. I will make sure to share this horrible experience with everyone I know and come in contact with. Bags purchased at street fairs last longer. The next bag I purchase will be one of good quality that lasts or any brand but yours. If this is your "Customer Service" policy then you can't consider yourself a Luxury or Elite brand. You need to move from Madison Avenue/Central Park to Murray Hill or Turtle Bay areas. What a joke. read more

Low quality and poor service. Not a great combination to be coupled with high prices. Stay away from inferior label, when there's so much else to choose from. read more

I visited the store with my folks. Everyone in the store is very welcoming and helpful. The store has a lot of selections in store for different styles and colors. The SAs also gave me great advice and helped me find my dream bag! read more

Every employee here is very pleasant and helpful. I bought a Celine small luggage tote here last summer and this past month got it "serviced" because it was starting to show wear. Great customer service. You pay a lot, but you get a lot in return. read more

Upper east side is dangerous for shoppers, but I came here with one bag in mind so I ignored the other beautiful shiny stores. When I came in and asked, they were sold out.. whomp whomp. All over the US they said. So I put my name down with Bernard and he assured me he'd let me know when a shipment came. He told me to check the other stores like Bergdorf and the Soho store. I called the soho store and Valentina was texting me back and forth to assure me she would let me know when a shipment came. I ended up putting a purchase order through Valentina because she called me a week before the shipment to hold my bag. But then Bernard texted me when the bag actually showed up. The two worked it out for me and the rest is history. I ended up buying it at this location, but both personnel from the two locations couldn't have been more helpful and professional. Thank you! read more

My boyfriend decided to get me a Celine bag for my birthday. We came into Celine on Madison and we're greeted by everyone. Ashley Lloyd was very pleasant and understanding. I explain it would be my first Celine bag and she was as excited as I was. Ashley explained the history of the bag and how it was made, showing her expertise on these products. She also helped me decide on a color, which is great because I'm very bad at making choices. Overall my experience was amazing and my boyfriend agrees. I am very happy Ashley helped us out and would highly recommend asking for her. read more

I'm currently in Prague right now and purchased a simple card holder from a very sweet gentleman this afternoon. I wanted to leave a review for that location but there wasn't one so I'll leave it here because the Madison location was my very first purchase a couple of years ago. So far, I am a believer. My Madison Avenue purchase was amazing, so was my Venice purchase, and now the Prague location. Clearly, Celine is doing something right and I am forever grateful! Maybe Gucci should take note... yeah... I went there! read more

Ethan has been my true savior! I bought the Cabas Phantom in Paris last year but sadly had to realize that one of the bag's straps wasn't stitched evenly and hadn't been properly repaired after my first complaint. When I moved to New York, I brought the bag to Céline again and Ethan arranged a replacement for me. He was very understanding, kept me updated along the process and even reached out to me weeks later to check if everything was okay. Amazing customer care! read more

Avoid this store at all costs. Go to Soho. We spend so much money at Celine between Beverly Hills, SoHo, London, Paris but for whatever reason the management and customer service at Madison is atrocious. We went the other week to do a simple exchange and it was like pulling teeth. We went to CVS later that evening to buy general house items and were commenting on how the customer service and staff at CVS was better than Celine. If you're in New York, definitely stick with SoHo. They are lovely. read more

Update: Kimble, a supervisor, reached out and made things right. He was very understanding and professional. He messengered the shirt back so I didn't have to go back to the store and processed it without further issue. The clothes and store are beautiful and there a lot of positive aspects about this brand. However my most recent experience left quite a bad taste in my mouth and I want people to be aware of it when choosing to purchase from this particular location. I purchased shirt last week from an excellent associate, who was professional and amicable. We discussed a few pieces as the fits are a little different in their new menswear collection, and I decided to try on a shirt at home before committing to it. After a try on at home, I decided it wasn't what I needed it to be for the price and decided to bring the garment back. I finally make it back to the store, find the same associate, we process the return and I assumed that was that. I was wrong. An hour later I get a call from the store manager, Lisa, saying that they found a "huge stain" on the side of the shirt and it was not eligible for return that I needed to come back because the return had already been voided. Admittedly when I got there, my overall feeling was mostly embarrassment. I take issue with returning clothing full stop, nor would I ever want it to be assumed that I tried to get away with something I shouldn't have. I was about to leave when it dawned on me, how was I supposed to trust that the stain hadn't occurred within the hour of my having returned it and the shirt was in their possession a thought that dawned on me primarily because her abrasive demeanor. She said to me that there was no way it could have happened that only three people handled it in that time. I asked her why I was supposed to just trust that answer, given that I could tell the same story with less people involved. She literally shrugged at me. She said she understood my point and it's a matter of one party having to trust the other. Which I followed up with, but why is the service provider not trusting the word of the client. Again she physically shrugged at me. Seeing that I wasn't going to get anywhere with this person who had no intention of working this out amicably, I decided to just remove myself from the situation and follow up through other means. I find it strange and insulting that a luxury brand would not take ownership of their own internal decisions. The return had been processed. She could have corrected the employee and moved on, which any other brand of this caliber would have done. And worse, making the customer come back to the store and forcibly spend money on something that there was no proof I caused damage to. Especially as they debut their men's line and try to build a customer base. If people like Lisa are the ones leading that charge, I fear the line may be in trouble. It was handled very poorly and I still should not be responsible for this shirt. read more

Just went here today to get my birthday present/first Celine bag! The staff is incredibly helpful, kind, and patient! Corrine was awesome and the rest of the staff chatted with me while she was ringing my bag up. Would recommend this Celine store to anyone! And will totally be back to purchase more Celine bags in the future :) read more

The best staff and managers here! Never had any problems. If there's something wrong with your bag as long as they can look you up they are happy to help! read more

AMAZING customer service. Champagne is such a nice touch. Bravo to everyone that works here and knows their history of Celine and fashion. Had a great time conversing about the house and past seasons. read more

Love this location better than the Soho. Got my Trapeze few month ago. The staffs were friendly and professional most of all knowledgeable. The sales person (sorry, forgot his name) showed me all the available color and material options. I ended up getting the snakeskin one instead of the regular leather. The salesperson really sold me on that. It was a little more special but not too crazy. I enjoyed the service so much I even took a pair of shoes with it! Will definitely return maybe for a phantom. read more

Go to bergdorf, I guarantee you - the service will be better. if for some reason - I wanted to buy another Celine bag, I will definitely do it elsewhere. People here are snooty - and the service is horrendous. read more

The most amazing and attentive staff on Madison! They are kind and willing to help and have an amazing selection. I am a HUGE fan of this brand now. Do yourself a favor and stop by here. read more