Cruises are great vacations. It's very true. The ability to wake up in a new location every day without having to drive yourself is appealing, as well as the constant service and pampering one can expect on a cruise line like Celebrity. So why the three stars? I'll list it out.
1. Service. By far the best part of the experience for me, at least on this ship.
Our stateroom attendant was the best we have had yet. Damiao was extremely sweet, remembering our names, our excursions, our schedules- we saw him in the hallway every day, and while our room was always pristine, we never saw him inside.
Our dining hall servers were also excellent. Alexander and Josselle were incredible. They quickly picked up on our different tastes, and made recommendations based on those, hitting spot on every time. We were never thirsty, with waters being regularly filled (I hate being dehydrated on vacations) and their partnered sommalier was great with her suggestions and pairings. Not to mention, the food was delicious every night.
2. The crew and staff: all wonderful. I have to have coffee and tea throughout the day, even at home, and the staff were always nice. The bartenders, while almost always busy, we're friendly and accommodating. The crew, as little as we saw them, were always busy, but greeted any guest they saw.
3. The shopping. I have mixed feelings. On one hand, you're on a boat, so there can't be a giant amount of variety. Plus, we were on an Alaskan cruise, so most clothing sold was meant to be warming more than anything. The biggest complaint I have about the shopping experience- the art. Seriously. They are all prints. Nothing original. 10+ celebrity cruises, and there hasn't been much difference between all the ships. I wish I was joking, but I've seen the same landscapes and dancers and other such pieces so many times.
4. The ship itself- I mean, for a ten year old ship it's fine. The lack of outlets date it a little (and considering only one of the two outlets worked on our stateroom didn't help). Regular maintenance was helpful, and it was always clean. But it might be time to work on the rooms a bit.
5. The sales pitches. While it's not nearly as bad as other cruises *cough royal Caribbean cough* I don't want to be bombarded with making a dinner reservation or buying a drink package or internet package on the first day. Just let me get on the boat and get to my room. I'm tired from travelling. I hate flying, I just want to get out of my grimey clothes, take a shower, and have a minute to process that I am indeed on vacation.
6. This is both singular to this ship and applicable to every celebrity cruise- don't do the specialty restaurants. We have never had a good experience, but this last cruise took the cake- not in a good way either.
So we had reservations at Murano for two at 9. We arrived at 8:55 to learn that our reservation was on delay. I can understand people not leaving, but seriously- don't take walk ins or extra reservations if you don't have the seating. Finally, 25 minutes past our slot, we were seated, and ordered the first four courses from the "Five Senses" menu. Because usually, dessert is ordered after the other courses have been finished. (A little side note, only two of the dishes we ordered were on the a la carte menu. Safe to assume we were definitely doing the five senses selection.) The meal was flavourless-ly mediocre at best until the Anjou pear dish. Some kind of pastry, but with pear and Roquefort cheese, it quite seriously tasted and chewed like styrofoam. When the manager came by to take our plates, he noticed that only a few bites had been taken (two from me, one by hubby). When I complained, I was told I hadn't acquired the taste. When hubby confirmed my complaint, the response was "Thank you for the feedback, sir." I'm sorry, but a manager taking only my husband's opinion and ignoring mine? No. Not acceptable. When confronted, the manager then raised his voice to my husband, and was dismissive. We never did get an apology from him, though we were sent a consolation dessert to our room from the overall restaurant manager after complaining (for the first time ever) at guest services.
P.s. it was bland too.
While hubby and I love going on cruises, this particular ship has left a bad taste in our mouths for celebrity, and we are looking at other cruise lines for the next few vacations. read more