Extremely Disappointing and Unprofessional Experience…read more My mother and I attended a timeshare presentation with Lifetime Destinations at Branson's Nantucket Resort in Branson, Missouri. We agreed to attend a two-hour presentation in exchange for a promised $400 gift card/credit. Initially, our sales representative, Doug, was pleasant and courteous. Unfortunately, it quickly became apparent that his friendliness disappeared the moment we politely declined to purchase. After the agreed-upon two-hour presentation, we respectfully explained that we already own a Disney Vacation Club (DVC) timeshare and were not interested in giving it up. I asked to review a contract and was refused. I also asked several additional questions about the program, but none were answered to my satisfaction. Rather than addressing our concerns professionally, Doug's demeanor changed dramatically. He became verbally abusive and repeatedly insulted my intelligence, telling me that I "must be ignorant" because I would not sign over our DVC ownership. No customer deserves to be spoken to in such a disrespectful and demeaning manner simply because they choose not to make a purchase. The worst part of the experience occurred when I stepped away briefly to use the restroom. While I was gone, Doug was alone with my elderly mother. When I returned, I overheard him tell her, "You must not care about your children the way I do about mine." I was shocked. My mother raised me by herself, and hearing a salesperson make such a personal and hurtful comment to an elderly woman was beyond inappropriate. It was cruel, manipulative, and completely unprofessional. Sales presentations should never involve personal attacks or attempts to guilt customers into making major financial decisions. At that point, we had already been there for approximately two and a half hours--thirty minutes longer than the time we had agreed to. Despite fulfilling our obligation to attend the presentation, Lifetime Destinations refused to provide the promised $400 gift card/credit, apparently because we chose not to purchase their product. We lost valuable vacation time and left feeling mistreated and disrespected. I calmly told Doug that he owed both my mother and me an apology for the way he had spoken to us. His response was to raise his voice and say, "I am not going to apologize." That response demonstrated a complete lack of professionalism, accountability, and basic respect for customers. Our decision not to purchase should have been accepted courteously. Instead, we were subjected to insults, intimidation, guilt tactics, and disrespect. No reputable business should allow its representatives to treat potential customers this way. Based on our experience, I cannot recommend Lifetime Destinations or their presentations. We expected a professional presentation and honest answers to our questions. Instead, we encountered high-pressure sales tactics, personal insults, and treatment that no customer--especially an elderly woman--should ever endure. I hope management takes complaints like this seriously and ensures that future guests are treated with the dignity and respect every customer deserves.

Tried to come to the presentation for a voucher however the man did not remind us that we needed to…read morephysically park there. Why does it matter? We had a ride drop us off to the presentation. We drove an hour from our family reunion just to go to this presentation. Gas isn't cheap. It just sucks that we had to find out only when we got there. Either they like to have angry customers or their training is in shambles. How could you not clearly explain all the rules you have? If you know something may be confusing or needs to be reminded for customers why not let them know beforehand? They just want to manipulate people to coming in and then they'll finally let you know why you can't qualify. Don't waste your time. What does it matter if my car is parked here or not? Waste of time. Waste of energy. BEWARE!!!!

We checked into 1404 yesterday (4th floor) and things were fine except there was a huge red line…read moreacross the wall where a previous guest decided to rearrange the furniture. While in the restroom, I noticed reddish brown drops on the wall tile and vanity. After taking a shower, there was a huge pool of water because the seal on the door was damaged and not attached to the glass door so the door didn't shut. The fan in the bathroom was also not connected to the ceiling and was extremely dirty. The security door latch also was pulled from the wall and was barely hanging onto the wall. When we tried to dial 0 to call the front desk, the automated mesaage on the phone said that operator services would not be available after Dec 2017! Really?? It's Aug 2025! How is one supposed to now get ahold of the front desk from the room? We had to get in the car and drive to the front desk. Sharon was super apologetic after we showed her the photos. She had to call her supervisor to get authorization and wanted to get us in a cottage but you could hear the supervisor clear as day over the phone say "No!" We were told that they couldn't move us to a cottage because we're owners and used points and they couldn't do a double upgrade (going from studio to a 2 bedroom). When Sharon talked to her supervisor, Sharon told her that only 1101 was available as 2 other condos were out of commission as well. So we were told we would be given 1101 which is 1 level BELOW the parking lot. Ok, it is what it is. In 1101, the bathroom had all the cabinet doors open that it looked like someone ransacked the bathroom. No toiletries were on the vanity. There was also no coffee nor laundry detergent in the condo. Basic housekeeping items that is supposed to be in the condo. Upon further inspection of 1101, there were dead bugs that we assume were coming in through the unsealed front door since you could see daylight coming through and the security latch was completely missing from the door. We had to go back to the front desk and politely asked Sharon that she needed to call her manager to find another solution as 1101 was even worse. Upon calling the front desk manager (Sharon's supervisor's supervisor) who authorized the move to a cottage, we were able to move. When we returned back to 1404 to get our items, the pool of water from the shower was gone meaning that it soaked into the floor and will lead to a mold issue if it's not already there. Out of the 12 condos, 4 had issues (incl the 2 I listed) and it's quite clear that it's in shambles. What is my HOA paying for because it certainly isn't for the upkeep of the building. It also feels that the building is the red-headed stepchild of the resort and it's still pricey. 75k points for a week in Aug for a studio is ridiculous especially when we were sold into the program that we could get a cottage in the village for 75k points.

The condos were clean, decently furnished, and located close to a boat dock in case you have a boat…read moreor want to go fishing while in Branson. We had the condo booked for 7 days/nights (Saturday to Saturday), but we did not get here until Sunday. My father in law checked us in and had all the paperwork ready when we arrived on Sunday afternoon. When we arrived, our designated condo was hot, like in the 90s, and the air conditioning was not working. My father in law called the office, and the woman who answered was being wishy washy and said they would eventually get a maintenance person to look at it. Couldn't tell us a time or even an approximation of when they will fix our issue. Mind you, it's been in the upper 90s to slightly over 100°F lately. Having been left in limbo, we called again about 45 minutes later, and the woman who answered the phone was nicer. She put us on hold for less than a minute while she spoke to her manager. Shortly after, the maintenance guy came and checked a different room, told us we would need to move, and that he was just waiting for the main office to call back and give the go-ahead. So we moved one level down to an equivalent condo. After moving our things, we were hungry and decided to go to the main office/check-in area to swap the key cards for the correct room. The woman did not even allow us to speak. She simply stated she knows what's going on. Then she got confused, taking 4 tries to finally get the condo number correct. If she had just listened rather than acting frustrated and upset, it would have been done correctly the first time. Customer service was really disappointing at this point of our trip. Also, when we finally got the new condo, the bed wasn't made. We made it with the extra blanket they have stored in the closet. The good news was that the replacement condo appeared to be clean when we moved in there. On the first day, we woke up to a blaring fire alarm before 7 am. Great way to start a relaxing trip, right? No. Fortunately, the remainder of our stay was better. Although you can hear everything in the condo, the area had some upside such as 2 swimming pool locations by where the cottages are, an on-site restaurant and bar you could walk up to from the pool area, and some resort activities for families. They also have a dock you could use if you're bringing your boat or renting one. The condo had a huge bath tub, it was sort of broken and refused to drain at first, but it was nice for relaxing. I went to the restaurant at the resort for lunch. Not super horrible. The huge bathroom with 2 sinks was great. The balcony, while nice, offered only a view of some unfinished grounds, the trailer for housekeeping, and some trees, but nothing exhilarating. This was a place to get some sleep, but we never did get anyone to come and make the bed or give us proper bed sheets.

I booked a 4 bedroom cottage and they gave it away right in front of me and then tried to gaslight…read moreme by saying I only booked a 2 bedroom. I showed up to check in and while i was in line I overheard the people in line beside me. They were surprised and happy that they had only booked a 2 bedroom and they were given a 4 bedroom. When I came up to check in they told me that I had booked a 2 bedroom and that they were out of 4 bedroom units. That's not possible because they have limits on how many people are allowed to book a 2 bedroom unit. I went out and got my phone and showed them the reservation that clearly showed my reservation for my family of 7 that was booked for a 4 bedroom. They told me they had none left. I asked them if we could get two 2 bedrooms and switch to a 4 bedroom when one became available. They said they would have one available 2 days later and we waited 20 minutes for them to get it straightened out. They assured us that they would put priority on getting our place ready first thing Sunday so we could get moved early in the day. I also asked if we could have a restaurant voucher for our trouble. They gave us a $60 voucher for 7 people that didn't even cover 5 of us and had an 18% gratuity automatically added. Our cottage wasn't ready early as promised so we decided to go swim while waiting. When our room was finally ready Sunday afternoon we all packed up and left the pool, picked up our cards from the office and went to move our stuff only to find out that they had already deactivated our cards at the first cottages. We had to go back to the office where we were gaslit again. They told us they didn't deactivate the cards and we must have accidently de magnetized our cards. All 3 cards! Yeah right! When we got home I called to try to get a partial refund and was told to call Expedia. They lied and told Expedia that I booked a 2 bedroom and denied my request and made a big deal that they compensated me with the $60 restaurant coupon. Expedia had my booking right in front of them and didn't even fight for me. This was the first time in 11 years that were able to take a family vacation and our first vacation ever with our grandkids. Our daughter has an illness that limits her ability to travel and we had this small window of time to all be together and our first 2 nights together were taken from us. As much as we paid for this place I expected to get what I paid for and not to be gaslit and treated so poorly. The place was otherwise nice and we would have come back but after this, NOT A CHANCE!

I stayed here with family over memorial weekend and really wanted to like the place. I think it's a…read moreneat facility, but unfortunately, appears to have fallen into disrepair. They have awesome kids pools, but they were all closed for maintenance. There is however a fairly small but nice playground that our 2yr old grandson thoroughly enjoyed. Our house had A/C issues, it never did get down to the low 70's which we set it for despite being a fairly mild weekend. The whole family got a kick out of the watching the ground hogs which are everywhere! We saw very little of the staff which seemed odd but not a problem, and they were very friendly. With the closest lake access being a couple minutes driving distance, and the closest beach being even further, the pool not working left us very little to do on site. If you do go to the beach, be aware that the entry line is insanely slow and chaotic. People yelling at each other and a police presence, After about 10 minutes in line, we along with several other vehicles left without ever getting in. I suspect the earlier you go the better chance you have.

Watermill Cove is wonderful beyond belief! We just had a family reunion there and it was perfect…read morefor all ages, from 5 to 73!! The 4 bedroom unit suited us petfectly! The zero entry pool was great for the little ones and they loved the water slide. There is so much to do there that we only left the resort to get groceries and ride the Branson train.The concensus of our hroup is that we'd do this again and we're scattted hither snd yon around the US.

This is such a hidden gem! My family has stayed here numerous times in the last six years and have…read morehad a blast every time. Not only is the resort gorgeous, The interiors are decorated so well and kept so clean. There is so much to do right on the resort and you don't even have to leave if you don't want to! They have basketball and sand volleyball courts, a really neat playground, a game room, an amazing cool and so much more! The resort is located right on the lake and you can rent JetSki's straight from the resort. They are so great to everybody who stays there and we have been there several times and they have done guest appreciation nights and provided pizza and other snacks for everybody staying at the resort. This place is so beautiful and has views that are to die for! They even have a water trampoline that sits on the lake that is really fun for kids and adults! They have paddle boards and kayaks you can use as well for free. They really cater to their guests and make sure that it is an excellent time for the whole family!

Overall nice house, easy to communicate, clean house, We reserved one of the biggest house they…read morehave. Which had 8 bedrooms and every bedroom had had two master beds. Plenty of place.

From the owner: Luxurious Vacation Home Rentals in Branson - Ideal for groups or familes!…read more 8 Bed - 8 Bath Lodges - Sleep up to 36 people! 6 Bed - 6 Bath Lodges - Sleep up to 22 people 2 Bed - 2 Bath Lodges & Condos - Sleep up to 6 people These are professionally decorated fully furnished homes! Perfectly located right next to Silver Dollar City, the Branson Strip and Table Rock Lake! On-Site Amenities include swimming pools - tennis courts and basketball courts.

Didn't have the best experience with our stay, but Kyle made things right and we really appreciate…read morethat.

This was our second year staying with thousand hills. The first stay was nice and is why it's…read moregetting the two stars, the cabin floors were so dirty. The high traffic areas needed some serious cleaning. The master bed was all caved in and broken. Just a really bad experience. My kids knees were visibly dirty from just crawling around on the floors like toddlers do. If this is what's considered clean, then I would not recommend these cabins. It was pretty gross.

First rate customer service, everything very clean, and the staff bends over backwards to provide…read moreexcellent care for guests. We stayed at Moose Creek that was right on the golf course near The Strip, but managed by Stonebridge. It was homey, comfy, plenty of space, a game room for our kids, and close to everything. So glad that we rented through Stonebridge since we heard horror stories about nightly rentals managed by Thousand Hills. Now we can't wait to go back. Thank you for an awesome vacation, Stonebridge!!

We just got back after staying here in lodge 125, it was absolutely amazing! This 6 bedroom, 6…read morebathroom was really clean, quiet, and slept the 18 of us comfortably. We had a family vacation to celebrate my 60th birthday, with the 2 upper & lower screened in porches, we had different areas to fit us all. There was plenty of parking and we all loved walking down to pond and pool area just right out our cabin door. The only negative, there were a couple pillows on couch, & the back of couch where the back pillow is attached were torn & had holes in them. We took pictures on day of our arrival to show we did not do it. But with so many people renting the cabins you can expect some wear & tear. We had a fabulous time

Brilliant. Absolutely brilliant. 9 bedroom vacation rental. Each bedroom with its own private…read morebathroom. Three decks. Private poll, hot tub, fire pit, game rooms with ping pong, pool table, air hockey, movie theatre, and much more. Great for a get together with friends and family. We will return!!!

My family and I stayed here in the summer of 2020. it was under different ownership at the time. we…read morereally enjoyed our stay. we decided to stay here again for our vacation. The evening we arrived, after showering, my feet were black and filthy. no big deal. we mopped the floors with a washcloth. Then the 3rd night, my sister and I realized the couch had a pull out bed. The mattress cover over the mattress was FILTHY!!! There were blood or rust stains, moldy spots. just absolutely disgusting. same with the pillows and bedding comforters in the bedrooms. the furniture (couch, chair and ottoman) were also very old and dirty. we sat on towels if we were sitting on the furniture. the house keeper and mentioned that a guest recently complained about their room being dirty and gross and they were refunded. I tried going to the office a few times to speak with the owners. I was unable to reach them so I sent them an email. the only response I received was "I will send the housekeeper down to investigate ". I polity told the owner I would rather he or his wife come take a look. I never heard back. for paying $100+ a night (just shy of $500 for 4 nights), I was very disappointed. We will not be returning to the Marina Inn. the only positives about the place is the pool and location. I will be happy to remove this post if the owner is willing to respond back and resolve this.

My family and I have been to Branson numerous times and stayed at many places, but this by far has…read morebeen our favorite. The manager, Stephanie, was completely accommodating and hard-working. She made sure we felt at home and comfortable during our stay. She was always close by if we needed anything or just to check-in on us. The salt water pool was amazing! The children loved it! We love that the location is close by restaurants and other businesses, but not too close to where there is a lot of traffic. Great room sizes and plenty of space to sit and relax outside! We will definitely come back again!