Very homey, comfortable, and clean. Really liked the friendly owners, and the amenities of the…read morelodge. My kids loved the game room and the adults enjoyed the tv while bagging up fish from our salmon trip. Please help keep this place clean, and process your fish at the cleaning stations! The stainless steel counter top was great for bagging our already processed fillets and the community chest freezer was clean Loved the owners integrity and commitment to helping us around their area with good information and all other hospitalities. Our family will make this a norm each salmon season. To those complaining about the stiff rules with marijuana usage there, they dont hate it, but they want it to be a clean environmentfor all, we found it easy to take a little walk down the trail away from the lodge and enjoy a night time sleep helper. Again, great experience, rules are taught in grade school, respect them, its not that hard.

I asked nicely if I could park my car out of the way while we were riding our bike, was told we had…read moreto park in a sketchy area which was hidden from the street, where it looked like there were abandoned vehicles, I said I didn't feel comfortable with that but was told that was where I had to park, even through I was staying there for a second night after our three day ride. There also wasn't coffee in the room and there wasn't ice, we were told that we had to buy a bag for $7.

Absolutely amazing staff! When there was a mixup with our room, the two women behind the desk went…read moreover and above in their attempt to help resolve in a way to keep these two old and fussy people happy. And they did it with a smile. Better yet, when my husband mentioned the snowy path between our room and the hot tub, they immediately had someone out there and shove it for us. I can't believe that we found such wonderful service. Kudos to the staff at this place.

Very overpriced for what it is and overall a let down, based on all the great reviews. This whole…read moreplace is really about the location. Perfectly situated on a gorgeous white sand beach on Lake Michigan. Being steps away from the sand was fantastic, but that was kind of it. Staff was not very friendly, property seemed a bit run down, and we had a view of a parking lot.

Just wanted to say what a lovely place. It's not a high end hotel or something, but the location is…read moreabsolutely unbeatable. I loved the room... dated, but equally modernized. It was clean, easy to access, and had an exceptional shower! The bed was one of the single most comfortable beds I've ever seen in a hotel. You have IMMEDIATE access to the Heritage Trail system right out your front door. Easy check in, easy check out. Very happy with my choice to stay at the Dune Climb Inn.

Let me start out by saying that I'm 73 and I have stayed at 5 star luxury hotel in Malta and I have…read morealso stayed at a Motel 6 in Rock Island Illinois and this is by far the most disgusting hotel that I have ever stayed at. We stayed there for three nights and they gave us 1 roll of toilet paper and one packet of coffee . There was never anyone in the office to obtain new towels or anything. The place was filthy and bug infested. The exterior was unkept and overgrown. Here is the pathetic part: during the high season they can command as much as $453 per night! For that kind of money go buy a complete camping gear set and sleep in the Sleeping Bear Dunes park nextdoor. The owners of this establishment clearly do not care about this property or live anywhere near it. The bottom line is don't even consider this even hotel as a last resort.

We booked for 2 nights, arrived on a Friday afternoon 8/14. On Saturday morning received a call…read morethat my brother died suddenly. Had to pack up immediately and leave. So I called the office at 10:05 am and let them know what happened and would be leaving immediately. She said no problem, we will take care of everything. I assumed that meant a refund of 1 day since this was a death in the family. But it didn't show up on my CC. I texted them later the next week, after the funeral, asking if we come back up for 2 days would they comp us the one day, but no reply. So I reached out to Expedia and their response was that the hotel will not be refunding me. This is bad business practice and I'm out $300+. Cute place but terrible customer service.

Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

easy check in .free parking awesome area. owners are over the top accommodating. rooms are so beach…read morefeel . super clean , best pool for kids and adults area for a fire pit . honestly i have never stayed at a motel as accommodating as this . the owners have done a great job of creating the perfect up north experience for families. we will be back highly recommended for the easy stay that is over the top kid friendly

Ouch. No one here to check you in and the lobby is trashed. Filled with junk everywhere, not…read moregiving you confidence in, well anything. Just a mess. The room, clean but no closet, no drawers. Not here so I can live out of suitcases. Wanted to unpack! Owners nice on phone but they do not disclose any details - like self check in. Missing such essentials as places to hang clothes and drawers? Unacceptable. And seeing this has been mentioned before in these reviews, apparently they aren't listening. Never ever thought for a second I would need to ask if the room had normal, expected features. No one thinks to ask if there are places for their clothes. Really disappointed.

Good little hotel on the beach. We got the beach view room at the last minute ( must have been a…read morecancellation) Room was small but with the beach right there who is going to be in their room? They have some tables and beach chairs available. Also provide wood for bonfires upon request. Very nice staff. Definitely will stay there again.

The beach is super nice!! The staff are also very nice when I asked for help they were very…read morehelpful. They also gave me a cookie!! 10/10 experience would definitely recommend

When I made a mistake booking my room - wrong month - the Hotel Owner/Manager, Steve, went out of…read morehis way to help make other arrangements. I appreciate his help and intend to reserve with Hotel Frankfort in the future.

Well they did it again! Celebrating my husband's birthday and it was amazing! I ate a huge meal of…read morecrab cakes, my favorite thing on the menu, then got enticed into trying their Key lime pie. I always forget to take a picture before I have eaten half my food. Beautiful, sharp, silky pie filling with a gram cracker crust, a little too much crust for me but then with such a huge slice not an issue

The owners are wonderful! The cabin was very recently renovated, with a fully-furnished kitchen, 2…read morebedrooms, WIFI, and cable. The lake was gorgeous, with swimming, boating, and fishing available. The cabin also included a private dock, outdoor firepit, and 14' aluminum boat. We all had a great time; my husband and son fished to their hearts' content, and my daughter and I went into Traverse City, Interlochen, and Kalkaska to see the sites and visit family. We've stayed at Pine Ridge twice now, and plan to stay there every time we come north!