Awful hotel. Paper-thin walls made for a restless nights sleep with crying babies and children…read morerunning up and down the halls. The wireless Internet service was non-existent and on the rare occasions that it showed up, plagued with a weak signal and unusable. The breakfast was just terrible, with coffee that tasted like hot water. The only reason for two stars is that the room was clean and comfortable and the pool was very nice. For me, however, I'd never stay at this hotel again.

Exposed wires and and filthy bathtub jets in my room…read more Paper thin walls is right - I could hear the people in the next room checking their voicemail messages on their cellphones! Called customer care for a refund. Was denied. Supervisor Ben was extremely rude and the manager of the hotel, Jimmy Joe, actually called me a liar until I sent her the pictures. Needless to say, I will never stay at a Best Western again.

This is my second year in a row with this establishment, last year I stayed at the hotel for about…read morea month on business, the hotel is very clean and comfortable. I have stay at other places in the area and this is where I found my comfort. The restaurant downstairs is very consistent. I have had everything on the menu. Every thing was served hot, and fresh, again very impressed with my stay at the Cold Creek Inn. On a more recent visit my family did some shopping at that nice little town. We ate at the Cold Creek, the perch and lasagna were amazing. Service was professional and friendly, I left a bag at the table from the shopping we have done. We already left town. I called the Creek to see if it was found, without hesitation,Zee the owner said she will have it in the mail for me. This is how a establishment operates around excellence. Thank you Zee and the Cold Creek Staff for all the hard work you do. You will definitely be seeing me and my family 1 year from now again. Stay Blessed!

The INN (upstairs): Room is small, but quaint and clean. Reasonably priced. AC unit isn't too loud…read more Cable television. Fancy complimentary soaps. Comfortable bed. Located near shops and restaurants. Crystal Lake is within walking distance. I would definitely stay here again. The restaurant/ bar (downstairs): Only ate here once during our 2 night stay, but have no complaints. Friendly service. Good margaritas, yet pricey ($12). Live musician played smooth, mellow music. Clean, nice bathroom. Nice gentleman at the door made recommendations on beaches. I highly recommend the Mac and Cheese with seafood!!!

Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

This place was so great! I received a text the morning of, saying our room was ready early. How…read moreawesome. Upon arrival, the gal that checked us in was super friendly. Our room was so cozy and our beds were perfect and comfortable. The decor was really nice. They have a clubhouse with a big tv, PlayStation and DVD player, as well as apple juice and popcorn and board games. In the morning, we woke up to snow, and the same gal that checked us in told us she cleaned the snow off our car once and then proceeded to clear my car off again for us. I have never experienced such great hospitality at a motel/hotel, and I travel quite a bit. The girls and I went in for the continental breakfast...they had small milk bottles, Tropicana oj, muffins, bagels, granola bars, bread, and coffee. This place was fantastic and affordable, I would definitely go back.

Fun little getaway during covid. It was pretty easy to stay distanced from other people, even on…read morethe beach. Owner very responsive. Our cabin was small and worked for what we needed as a family. They definitely need some minor renovations like the springs in the pull out couch we're poking through and uncomfortable to sleep on. Weird vibe from owner at times, maybe just an off day? The sunset at beach is beautiful. Expect to bring extra of basics if you have kids like TP, paper towels, linens, etc. Overall, super fun place and guests pretty relaxed and nice too. Right across from good pizza place. Plenty of toys for kids at beach, might want to being a few yard toys for outside around the cabin in cooler days. This is a great location close to sleeping bear activities, crystal mountain, etc. Check out horse drawn wagon rides at local family owned business Fantail Farms LLC! Ten minutes away and super fun! Perfect affordable and private activity for kids. They make sure to point out wildlife they see in the forest and drive by the farms next to the cows. So so fun.

We've been going to Crystal Lake Resort in Beulah, Michigan for many years. Crystal Lake Resort is…read morea very nice hotel and cottages, located on a private beach on Crystal Lake, with stunning sunsets over the lake. Crystal Lake Resort is a family owned and operated resort. Zee and her family are always friendly and welcoming. They are knowledgeable about places to go and things to see and do in and near Beulah. We highly recommend Crystal Lake Resort!

Rooms were very clean, great service, and a beautiful lakefront view. The sunsets from the hotel's…read morebeach are absolutely beautiful. I wish we got a cabin so that we could've had our own fires at night! Overall a great experience, would recommend.

Stop what you're doing and book a stay at the Dempsey Manor. It's an old Victorian home that has…read morepassed hands a few times, and currently is a bed-and-breakfast, one of the most charming and cute that I've ever seen. Stayed here for one night during a Northwest Michigan nature getaway. Jan and Jim are both super hip kind folks that gladly take care of your every need or want. Jan was very accommodating with my vegan lifestyle and made me a delicious breakfast. The rooms are all decorated different, with lots of original and traditional Victorian decor. Lots of opportunity to learn about the history of the home, the prior owners, and the town. Plenty of literature. The sunroom is fantastic! There's really so much to say, but I'll leave it at-trust this five star review and book your stay here, ASAP!

I didn't get to stay here yet because I did t make a reservation early enough, but I still got to…read morego in for a tour. For a fifteen dollar donation I got to enjoy two hours of Jim's hospitality, meeting the cats and the talkative parrot Josefina - Jose for short. The collections are really impressive, the architecture is both stunning and cozy. I wish I could hang out with Jim and Jan for the whole weekend just learning about them, the house and the collections. I learned a lot!

Room was clean, no issues during stay. The back door sticks, but they warned me you have to pull on…read moreit. Breakfast was hot, coffee was good. Would stay here again!

Pre-checkin made our arrival super smooth and painless. Our room, 105, was very spacious and…read morecomfortable and included a microwave and mini-fridge/freezer. The parking lot is large and there are plenty of places around to get something to eat, breakfast is provided through starting at 6am. I would not hesitate to stay here again

I am so thankful for Damon and Angela at Platte River Pines. I stayed here for my wedding weekend…read more Friday night with the girls, and got ready all day Saturday there. Damon and Angela got us extra mirrors to do make up and hair. Was totally relaxing and got some amazing pre-wedding photos. We came back saturday night to stay, also had some other family stay in another cabin as well for the weekend. They are amazing people always have smiles on their face and accommodating your needs in any way. Coffee is ready and brewed for the guest to enjoy. Outstanding beautiful scenery down by the river, and a clam fire to end the evening relaxing. Huge thank you from the Smoker's. 6-9-18

If you are looking for a low cost private cabin, as opposed to a hotel room, centrally located to…read moreeverything in Honor, MI, this is your place. The owners Damon and Angela are real friendly, and want to make sure your stay is a good one. The cabins are old and may be a little creeky, but the insides are lean and updated with new bath fixtures, new kitchens with new cabinets, sink, counters, stove and fridge. They have been busy remodeling and cleaning them up. They are only 1/2 hour to sleeping bear, Traverse City, or Glen Arbor.They are on the Platte River, and Damon will drive you upstream, drop you off with tubes so you can cruise back to the cabins. There are firepits eveywhere for you to relax quietly, and even chat with neighbors or the owners if you like. There is your own private deck on the river you can sit and relax at, with a fiepit nearby. They told us some great places to go fishing. They have free wifi.