We booked for 2 nights, arrived on a Friday afternoon 8/14. On Saturday morning received a call…read morethat my brother died suddenly. Had to pack up immediately and leave. So I called the office at 10:05 am and let them know what happened and would be leaving immediately. She said no problem, we will take care of everything. I assumed that meant a refund of 1 day since this was a death in the family. But it didn't show up on my CC. I texted them later the next week, after the funeral, asking if we come back up for 2 days would they comp us the one day, but no reply. So I reached out to Expedia and their response was that the hotel will not be refunding me. This is bad business practice and I'm out $300+. Cute place but terrible customer service.

Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

This place is a local treasure! I am so happy they had availability the night we were in town for a…read morewedding. Booking and check in were easy, our room was adorable and it had the best amenities! Our bed was super comfortable and everything felt clean and fresh. I would definitely recommend staying here vs a hotel nearby! The hosts are very friendly and accommodating. They even prepare you breakfast in the morning. If I am back in the area I will definitely be staying here again.

Windermere Inn was very cute and very accommodating to us when we called on short notice. Our room…read morewas comfortable, the bedding was soft and the bath very updated. Very glad we were able to stay there. Ann was great and a lovely host!

easy check in .free parking awesome area. owners are over the top accommodating. rooms are so beach…read morefeel . super clean , best pool for kids and adults area for a fire pit . honestly i have never stayed at a motel as accommodating as this . the owners have done a great job of creating the perfect up north experience for families. we will be back highly recommended for the easy stay that is over the top kid friendly

Ouch. No one here to check you in and the lobby is trashed. Filled with junk everywhere, not…read moregiving you confidence in, well anything. Just a mess. The room, clean but no closet, no drawers. Not here so I can live out of suitcases. Wanted to unpack! Owners nice on phone but they do not disclose any details - like self check in. Missing such essentials as places to hang clothes and drawers? Unacceptable. And seeing this has been mentioned before in these reviews, apparently they aren't listening. Never ever thought for a second I would need to ask if the room had normal, expected features. No one thinks to ask if there are places for their clothes. Really disappointed.

We've been going to Crystal Lake Resort in Beulah, Michigan for many years. Crystal Lake Resort is…read morea very nice hotel and cottages, located on a private beach on Crystal Lake, with stunning sunsets over the lake. Crystal Lake Resort is a family owned and operated resort. Zee and her family are always friendly and welcoming. They are knowledgeable about places to go and things to see and do in and near Beulah. We highly recommend Crystal Lake Resort!

Rooms were very clean, great service, and a beautiful lakefront view. The sunsets from the hotel's…read morebeach are absolutely beautiful. I wish we got a cabin so that we could've had our own fires at night! Overall a great experience, would recommend.

Stayed here in July with my two kids. Friendly front desk, comfy beds, nice strong AC in Cabin 9…read more I've stayed in lots of cabin places like this, in this price range, and this was by FAR the cleanest. It was small and basic but had everything we needed. Towels were actually fluffy! The pool was an excellent bonus. Seriously though, the cabin was so spotless I think they must have done updates recently. And the location was convenient to a few places to eat and an easy drive to Sleeping Bear Dunes. I don't fish but they seemed to have a nice set up and it's right on the river.

I recently spent a week at Betsie Riverside Resort, a charming escape nestled alongside a tranquil…read moreriver. The cabins and facilities are undoubtedly the highlights of this place. Each cabin is well-maintained, offering cozy interiors that perfectly complement the serene natural surroundings. The resort's attention to detail is evident, with clean and comfortable accommodations that provide a genuine sense of relaxation. The communal areas, including the indoor pool/spa, playground, and fire pits make for a perfect family getaway. However, it's worth noting a few aspects that potential visitors might want to consider. The owners are quite vigilant, with surveillance cameras placed throughout the property. While this does contribute to a sense of security, it feels intrusive, particularly if you're looking for a more laid-back and private getaway. The owners make it no secret they actively watch the cameras and will provide real-time feedback of guest's activities. The owners also have extreme cleaning requirements for checkout. If you do not meet these requirements they will send you a followup email containing details and pictures of your transgressions. For example, there is an unwritten expectation to clean the toilet before leaving even though a toilet brush is not provided. I have never encountered such expectations at other resorts, vacation rentals, or hotels. Additionally, the owners have a clear preference for individual cabin rentals. Large groups and children are discouraged, which might be a consideration if you're planning a family vacation, reunion, or a group trip. This focus on maintaining a serene environment may not suit everyone's vacation plans. However, if you're a retiree looking to go fishing or kayaking this is your place. This was our second summer at the resort and will be our last. Our family group rented 6 cabins, some traveling from out of state. Our group ranged from grandparents to young kids. We are a fairly quiet group that doesn't "party", nor do we stay up late. We did our best to stay out of other guests way and share the communal areas. The owners made us feel like a bother and unwelcome during our stay. We cleaned up after ourselves and cleaned the cabins before we left. Even still, we received emails after our stay indicating toilets were not cleaned and a couple of crumbs were left on a counter. While I can appreciate the owners' high standards for cleaning and grounds maintenance, they do not have enough staff to maintain those standards and instead push the responsibility onto their guests. Overall, Betsie Riverside Resort is a lovely destination for those seeking a peaceful retreat in well-kept surroundings. Just be mindful of the owners' preferences, expectations, and the presence of active security camera monitoring if you're looking for a more relaxed and private experience.

Fun little getaway during covid. It was pretty easy to stay distanced from other people, even on…read morethe beach. Owner very responsive. Our cabin was small and worked for what we needed as a family. They definitely need some minor renovations like the springs in the pull out couch we're poking through and uncomfortable to sleep on. Weird vibe from owner at times, maybe just an off day? The sunset at beach is beautiful. Expect to bring extra of basics if you have kids like TP, paper towels, linens, etc. Overall, super fun place and guests pretty relaxed and nice too. Right across from good pizza place. Plenty of toys for kids at beach, might want to being a few yard toys for outside around the cabin in cooler days. This is a great location close to sleeping bear activities, crystal mountain, etc. Check out horse drawn wagon rides at local family owned business Fantail Farms LLC! Ten minutes away and super fun! Perfect affordable and private activity for kids. They make sure to point out wildlife they see in the forest and drive by the farms next to the cows. So so fun.

Wow... pure disappointment. This place was just as expensive as the other places that were all…read morebooked... we assumed it would be the same level Amenities since the price was $150 per night...NEVER in my life have I paid this much for this level of "motel". Zero water pressure, rooms so small you can't hardly open the bathroom door, no hairdryer, smells like urine.... STEER CLEAR! Do not stay here... you are better off in a tent at campground where you can actually take a shower with water pressure.