I'm so sorry to write a long review, but I really feel this place is maybe only good for perfect dogs, and the owner is completely unprofessional and rude.I read a review on their site that someone had a rescue dog and that "the owner is patient and kind" and "understands dogs", which was probably what made me call this business in the first place--- and I could not disagree more.
My husband and I were looking for a place to board our dogs. Both are rescues. One is aggressive on the leash, but he's been groomed multiple times, has done doggie daycare, boarding, etc., and has NEVER had an issue. I told this to the owner when I called. I also told him our other dog is nervous with people, at first--- but again, has been boarded, groomed, loves other dogs (we can take this one to dog parks).
The place is all the way out in Downers Grove, but there was that review on that site (and I'm not sure I checked Yelp-- what was I thinking?), the price was great, and I was enamored by the outdoor private runs and the opportunity for our dogs to get some out-of-the-city time. We haven't had to board them since living in Chicago (we're from Oregon), so this was our first boarding here.
Then there was a deposit issue. I wasn't told of the $75 deposit when I first booked the reservation. I called the weekend before Christmas to ask about drop-off times and was only then told about the $75 deposit. Okay, not a big deal, except they don't take cards, so I had to mail a check, and it's Christmastime. I called the Dec 26th to see if the deposit arrived and was told no, and if if didn't arrive Friday, the 27th, I'd have to find someplace else to board them. I asked if they would please call me when the mail arrived, and I would drive there with cash if my check was not there. Fine. But he didn't. When I called at 5:00pm on Friday the 27th, he acted like he didn't know who I was and then said, "I don't know-- I don't get the mail." I recounted our phone call and he put me on hold, then let me know my check arrived. Fine. All is good.
So my husband drove out to Downers Grove from Chicago and there was a lot of paperwork to deal with while my dogs sat there nervously. Then the owner says he needs to pour our dog food into their containers (even though he told me on the phone it just needed to be in a sealed container with instructions--- I have a bucket with lid and feeding instructions taped to the top). So he's pouring the food into other containers in front of my dogs and my dogs are just sitting there nervously, now waiting for this food. They've been there for 15 minutes now, and the owner then needs to take off their collars and put one of those loop leashes on them. This is something we've never experienced, either. He's yanking on my nervous dog's collar (it's a slip-off that needs to be loosened) and the smaller dog bites at his sweatshirt. He gets angry at my husband and says, "What was that?!" My husband said, "He got a hold of your sweatshirt. He's nervous and gets like that on the leash," to which the owner responded, "That happens again and I'm calling DuPage Animal Control." My husband just stood there. The owner took my larger dog back who is, at this point, shaking uncontrollably. He comes back and is dangling this loop leash (the kind shelters use) above the small dog and our dog bites at it. At that point, the owner says, "That's it. This is over. You have to leave or I'm calling 911." He further told my husband that I should have told him about this and, "we only board pets here." My husband was dumbfounded.
Again, this has never happened and we have had them groomed here in Chicago and Oregon, have boarded them in Oregon multiple times, and used to take them to doggie daycare when we could afford it. I am not saying the smaller dog has no issues, but everyone we've taken him to has been fine with him. He gets great behavior reviews from the groomers because he is sweet once he's not leash-bound with us. The owner's comments were completely uncalled for. If he felt uncomfortable, he could have said that, but to to say our loved rescue dog is not a pet? To threaten calling the police? Rediculous.
We were able to get a spot at Found Chicago--- they were great. The attendant took both dogs by leash, no problems. Bent down, pet the small one as he barked at the other dogs waiting to leave (I explained the small dog's issue with leash aggression). No problem. read more