A hidden gem. The manager was terrific. Very good customer service. Have recommended to everyone I…read moreknow looking for luggage.

I've used Samsonite since my early Navy days and still have my favorite piece, it's a medium bag…read morewith only 2 wheels that's how old it is. It's proven very durable. I bought new luggage in 2017 but only got the under the seat soft sided carryon instead of a hard case. I love it and it's going nowhere but I realized I needed a bigger carryon with a hard shell. My larger Samsonite is a dark hard shell so I thought why not!l it's easily matched. Well, I go to the Samsonite Warehouse to ask when the next sale will be and found their Warehouse Store would open in a few days right behind the warehouse. When I visited they had so many models I was like a kid in a candy shop. I was testing the pull bars, taking the bags for several spins around the store and once a bag passed that test I checked the inside. Why did I walk out with a carryon and medium bag, the price was definitely right too! The staff was so helpful, after doing a lot of looking I finally asked what she recommended and it actually came down to two of the bags. I don't know if I bought what I bought because I love purple or because the front compartment of the carryon opens to easily access my electronics. I would recommend you go in knowing the style you want if you don't want to spend 30-45 minutes in there. They have backpacks(going back for one), duffles, European and so many more styles. Definitely worth a stop.

Purchase selection value service excellent great customer service. Will always do…read moreBusiness with them as they care about their customers.

i have been using this company for a lot of different leather projects and spent a good amount of…read moremoney there including buying a brand new luggage and expensive toiletry cases. The couple that works on leather in the back prides themselves on being leather experts however a few leather projects that they actually charged me a lot have been mediocre at best. you can see that some leather was cut like a two years old did it and the stitching in some places was crooked its like they were in a rush of doing it. Also an older gentleman (not sure i think he is the original owner) is not very nice and couple of times he barked that something not worth fixing or he made remarks that he will not use a certain zipper (later it was perfectly done by another person) So at first this shop was ok but it went downhill with other projects. Like the very last order was horrible and when i came to pick it up i asked for a different zipper pull (which they promised in the first place) and the guy who works in the back with no patience acted so mad that he almost threw the leather piece on the counter. They also when they first tell you about your order and make you pay upfront but then a few other times they switched the details and never called doubt it. For example one luggage piece we talked about a certain leather color for the handle but when i came to pick it up it was a different leather (it was close to the one i picked and i didn't say anything) but they did not even bother to call me to inform about it. Unless it is a warranty project i would avoid this place at all costs. I actually found another company with much nicer people.

After our experience at Samsonite this weekend, I had to update my review. We returned this weekend…read moreafter we found out they were closed on Tuesdays & Wednesdays (when we drove out there on a Wednesday). I called beforehand to double-check that they would be open, and the person who answered the phone was very helpful. We were bringing back a suitcase that broke after only 2-3 uses and was recently purchased at a different location. When we arrived, the manager greeted us, was very friendly and professional, and quickly resolved our issue. One thing I LOVED about this store was that they had signs all over reminding everyone to wear masks PROPERLY. After seeing so many people that busy Saturday with either no mask or masks below their noses walking around outside in the outlet, their attention to the safety of their customers was very nice to see. They even had signs on bright paper clearly stating that noses must be covered with masks - THANK YOU! I wish the rest of the stores and the outlet itself would post similar signs and ensure that all customers were wearing masks, and wearing them properly. This store also had hand sanitizer available for customers. Thank you, Samsonite!

I drove 40 minutes to go here. When I got there, there was a sign that said bathroom break be back…read morein 10 minutes. I waited around for 40 minutes and they never opened. I watched many people approach the closed store. Bad business and a waste of an afternoon for me.

CAVEAT EMPTOR! (Trans. BUYER BEWARE)…read moreDONT EVER SHOP HERE! This store is the worst kind of tourist trap, they don't care about their customer at all. The man who pressured us into purchasing a totally mis-measured, cheaply made, floor model suitcase (for $25 more than you can get it on-line) refused to give us the Military discount because it "would involve too much paperwork." This same man, Akeem, did not inform us that all sales (not just floor models) are final. Now they are playing a game where some fictitious "regional manager" in Orlando (the Orlando staff denies that Luggage Factory has regional Managers) will call us back to settle the dispute. My recommendation is to avoid this store at all costs; but if they do succeed in pressuring you into purchasing some of their exotic junk-luggage, rather than wasting your time and being further abused, dispute the purchase with your credit card company or file a small claims action. These people are really shady! UPDATE: Sameet from the Orlando Store called and authorized the refund. The girl at the Wesley Chapel Outlet location couldn't have been nicer about processing it quickly. The warning still stands, if you are getting terrible, abusive customer service just leave! As for the merchandise, you can get the same or similar luggage for less money on-line.

I purchased a travel bag in late December 2021. While completing my transaction I specifically…read moreasked about returns and was assured I could get full return. Today, December 28th I returned to the store to return my item as it wasn't exactly what my wife wanted. The very nice lady at the counter informed us we could only get an instore return receipt. This was NOT my understanding when I purchased this bag. The lady working in the store told me "this is the only time of the year I don't like working here". Apparently this store has a history of pulling this trick on customers. We asked to talk with the owner but were told "they are on vacation this week" Isn't that convenient this week after Christmas? My name is Jim White and I can be reached at 618-263-8499 should the owner of this store have the character to call me and make this right. Note: I support the idea of keeping our small business in operation but you never have this problem with Amazon.

I will be heading to Europe soon and need a current converter and they had a selection of them…read more They had one that would handle different types of European outlets and since I plan to visit several places the selection met my needs. Prices were ok not great but in this specialty area, availability is most important. I called before I drove there and they were able to let me know they carry such items.

I stopped in while up visiting and scored a bunch of my favorite sand and fog perfumes , hair care…read moreand a new pair of running shoes ! The store wasn't as big as the ones in orlando but I did find a lot of cute things. Customer service was ok , not bad but not amazing either. Restrooms though ... ehhhhh we need some maintenance. Overall I was happy with my finds !

Ready for the Holidays? If you need :…read moreHoliday paper Holiday large Angels Holiday statues Holiday themed towels Holiday chocolates Holiday themed clothes Holiday bows and boxes You can find all these things at this location. Parking : plentiful Customer service: helpful even when busy Return : likely

I had two pairs of Western Boots wearing thin on the toes and heels and a search of the local shoe…read morerepair places was discouraging. A lot of negative comments all over for all the outlets I found in St Johns, Mandarin, Orange Park, etc. Further digging into the reviews suggested that for doing boots, Gus had better overall record and their 100+ years in business suggested they must be doing something right to stay in business paying for the lights and rent so long. I brought my boots in two days ago and the gentleman looked them over and agreed, new toe and heal tabs and new heels. I paid the man and was told it would be done within a week. Cash payment got a little discount too! Today I received a text that the boots were ready and I returned to the store. The boots were repaired very well, shined and happy camper here. Beyond that, I was impressed by several observations. First, they are unlike some stores I've seen with one person surrounded by piles of stuff, often unrelated to the shoe business. Two people were working there when I visited which suggests they get more than enough business to keep them busy and people must be coming back, repeat business. Also, the store was all about shoes with good selection of things one may want to care for leather and shoes. For me, looking for a shoe repair shop, this place is aces and I will be back.

This place is great. They saved my bag. It smells like leather when you walk in. They fix shoes,…read morebelts, bags, leather and other materials. They do a very nice job. Very professional.